Manager, Peer Support Program, ICY Teams Phase 3

FamilySmart; Burnaby; On-site; CAD 69,000 - 73,000; Full time

Job summary

A leading organization in BC is seeking a Manager for their Peer Support Program to co-lead a team focused on supporting children and families. This full-time role involves overseeing staff, enhancing service quality, and fostering collaboration within multidisciplinary teams. The ideal candidate will have strong leadership experience, excellent communication skills, and a commitment to inclusivity. The position offers a competitive salary and benefits, with opportunities for professional development.

Benefits

Extended Health Benefits

Lifestyle Spending Accounts

Health Spending Accounts

Qualifications

• 5+ years of leadership experience managing a team.
• Experience with not-for-profit organizations.

Responsibilities

• Co-manage the Peer Support Program and lead Family Peer Support Workers.
• Enhance practice and capacity of support workers.
• Supervise and manage performance of Family Peer Support Workers.

Skills

Communication

Team Building

Problem Solving

Organizational Skills

Inclusivity

Education

Leadership Experience

Not-for-Profit Familiarity

Job description

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Sr. Director, People & Operations at FamilySmart

Manager, Peer Support Program, Integrated Child & Youth Teams (Phase 3)

For more than 20 years, FamilySmart has been working in B.C. to help children and young people by supporting their families and other caring adults. We know children and young people do better when the adults who care about them are supported.

Position Summary

We are looking for a Manager to join our Programs team to co-lead our Peer Support staff team and program. This management position focuses on leading and supporting FamilySmart Family Peer Support Workers working on BC's Integrated Child & Youth Teams (Phase 3). The ICY teams are part of A Pathway to Hope – the provincial strategy for improved mental health and substance use care in B.C. The teams bring services together in a multidisciplinary setting, making it easier for children, youth, and their families to access care where and when they need it—at school and in the community.

Our Peer Support Program employs parents and young people with lived experience across B.C. and Alberta. The Manager of this program is responsible for leading and supporting the team, ensuring staff are trained and supported to work effectively with families and other ICY team members. The role emphasizes our Together-Centred approach, fostering collaboration with partners to ensure young people and families receive comprehensive support.

What You'll Do at Our Organization

1. Report to the Senior Director, FamilySmart Programs and Services, co-manage the Peer Support Program, and lead our team of Family Peer Support Workers on BC’s ICY teams (Phase 3).
2. Enhance the practice and capacity of Family Peer Support Workers to provide quality services and promote the Working Well Together Practice.
3. Collaborate with ICY Program Leads to oversee, coordinate, and manage the integration of peer support staff within the teams.
4. Supervise and manage Family Peer Support Workers, including performance management and reviews.
5. Identify learning and development needs of the team and support relevant training initiatives.
6. Work with the Senior Director, People & Operations, to recruit, orient, and train new Peer Support Workers.
7. Lead weekly and monthly team meetings.
8. Complete required reporting.
9. Recognize boundaries of responsibilities and escalate issues appropriately.

Things We’ll Love about You

• You value the unique perspective of individuals with lived experience and support their growth.
• You excel at building connected and motivated teams.
• You respect diversity and foster inclusive environments.
• You are passionate about meeting people where they are and making them feel seen and heard.
• You are organized, diligent, and a hard worker.
• You understand organizational structures and communicate effectively.
• You can raise concerns constructively to improve outcomes.
• You are experienced in performance management and staff development.
• You are self-motivated, able to manage your schedule, and meet deadlines.
• You possess strong communication and written English skills.
• You can work independently from a home office or from our Burnaby office, with occasional travel within BC.
• You demonstrate initiative, sound judgment, and problem-solving skills.
• You are detail-oriented and capable of processing information to meet organizational needs.
• You adhere to ethical standards and confidentiality.
• You are flexible and able to adapt to changing priorities.

Experience and Education

• 5+ years of leadership experience managing a team.
• Experience or familiarity with not-for-profit organizations.

Compensation

Full-time salaried position with benefits, including extended health, lifestyle, and health spending accounts. Salary range: $69,500-$72,500.

How to Apply

Submit resumes and cover letters online at familysmart.ca/careers. Applications are reviewed on an ongoing basis until the position is filled. Only shortlisted candidates will be contacted. FamilySmart is an Equal Opportunity Employer, committed to diversity and inclusion.