Manager, Patient Services

Local Health Integration Networks; Southwestern Ontario; Hybrid; CAD 108,000 - 130,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing quality community health care. As a Manager, you will implement strategic directions for patient services, lead a multi-disciplinary team, and ensure effective resource allocation. This role offers the opportunity to make a significant impact on patient care while fostering a supportive work environment. With a focus on continuous learning and innovation, you will be part of a team committed to serving the diverse needs of the community. If you are passionate about excellence in care and service delivery, this is the perfect opportunity for you.

Benefits

Attractive Compensation Packages

Defined Benefit Pension Plan

Development Opportunities

Qualifications

• 3-5 years of healthcare experience in a management role.
• Membership in good standing as a Regulated Health Professional.

Responsibilities

• Manage delivery of community health care and supervise multi-disciplinary teams.
• Monitor service levels and refine services for patient populations.

Skills

Critical Thinking

Management Experience

Healthcare Knowledge

Supervisory Skills

Change Management

Education

University Degree in Healthcare

Master’s Degree

Tools

Data Analysis Software

Job description

Job Description

Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

CARE AND BE CARED FOR - THIS IS YOUR HOME

Reporting to the Director, Patient Services, the Manager position is responsible for implementing the strategic and operational directions related to the management of Ontario Health atHome Programs. What will you do?

1. Manage the delivery and access to coordinated, quality community health care.
2. Supervise, lead, and guide employees within a multi-disciplinary team.
3. Implement and maintain service standards; monitor service levels to ensure effective resource allocation.
4. Identify critical service delivery issues and refine services for the patient population as needed.
5. Participate in, support, and/or lead planning, implementation, management, and evaluation of patient service delivery programs.
6. Act as the primary contact for patient/family complaints or MPP concerns, collaborating with Quality and Risk staff on unresolved issues.
7. Manage complex patient issues and complaints not handled routinely.
8. Be accountable for daily operational decision-making for the portfolio.
9. Monitor and review caseload statistics and indicators for the team.
10. Oversee utilization of purchased patient services in collaboration with colleagues.
11. Establish and maintain effective relationships with service providers to ensure quality patient care.
12. Stay informed about current and evolving community and healthcare system needs to improve service delivery.
13. Use data from technology to review performance and recommend improvements to patient care.
14. Provide advice and guidance to staff on managing difficult or unusual cases.
15. Participate in on-call duties related to the area of responsibility.
16. Perform other duties as assigned.

What must you have?

• University degree in a healthcare discipline; Master’s degree is an asset.
• Membership in good standing as a Regulated Health Professional (RHP) with the applicable College, maintaining this membership.
• Minimum 3-5 years of progressively responsible healthcare experience.
• Management experience in a unionized environment, with change management experience preferred.
• At least 3 years of supervisory/managerial experience preferred.
• Knowledge of care delivery in community and healthcare environments.
• Valid Ontario driver’s license and access to reliable transportation.
• Strong critical thinking skills with a positive, solution-focused approach.

What would give you the edge?

• Experience managing teams in a hybrid work environment.
• Experience working with diverse, multicultural patient groups in community settings.
• Experience in unionized healthcare and community care environments is an asset.
• Proficiency in both official languages is preferred.

Hours of work: Monday to Friday, 8:30 am to 4:30 pm (37.5 hours per week).
Position location and travel:

• Hybrid work model, subject to change, with on-site requirements at hospitals and offices throughout Waterloo Wellington.
• Travel throughout the Waterloo Wellington region; a valid Ontario driver’s license and reliable vehicle are required.

What do we offer? We support wellness through work-life balance and foster an inclusive culture that promotes continuous learning, growth, and innovation. We offer:

• Attractive compensation packages and benefits.
• Development opportunities.
• Membership in a defined benefit pension plan.

Who we are: Ontario Health atHome is committed to serving every person in Ontario. We partner with patients, caregivers, healthcare providers, and organizations to deliver accessible, patient-centered care. If you are passionate about excellence in care and service delivery, and seek an opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity, and Anti-Racism Commitment: We are dedicated to creating a diverse workforce that reflects the communities we serve. Accommodations are available upon request for persons with disabilities during the recruitment process. We thank all applicants for their interest; only those selected for an interview will be contacted.

Date Posted: April 30, 2025

Closing Date: May 7, 2025

Job Type: Permanent, Full-time

Division/Department: Patient Services

Branch: Waterloo Wellington

Salary: $108,339.33 - $129,362.92 annually

Group: Management