Manager, Patient Services

Ontario Health atHome; Belleville; On-site; CAD 111,000 - 134,000; Full time

Job summary

Ontario Health atHome seeks a 'Manager, Patient Services' to oversee service delivery to patients in Belleville, ON. The role involves managing a local care community team, ensuring efficient healthcare services, and requires a university degree in a health-related field and 5 years of experience. This permanent position comes with competitive compensation and the opportunity to influence quality patient care.

Benefits

Comprehensive compensation packages

Development opportunities

Membership in defined benefit pension plan

Qualifications

• 5 years progressively responsible experience in health care.
• Management experience in a unionized environment preferred.
• Expertise in patient service best practices.

Responsibilities

• Manages delivery of coordinated, quality community health care.
• Oversees performance of local care community team.
• Builds and maintains effective relationships with health agencies.

Skills

Planning and organizing

Effective communication

Collaboration

Education

University degree in Nursing, Physiotherapy, Occupational Therapy, Speech Language Pathology, or Social Work

Tools

MS Office

Job description

Job Description

Are you interested in a leadership position responsible for ensuring appropriate assessment of needs and coordination as well as management and provision of services to Ontario Health atHome patients? Do you have experience managing day-to-day operations to ensure that effective and efficient services are provided to patients and their families? Are you passionate about exceptional health care and driven by a desire to help others?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals.

Ontario Health atHome in the area of South East is looking for a Manager for the Community team who will participate and support in planning, managing and evaluating patient service delivery programs. This position will require someone who has knowledge of the evolving role of Ontario Health atHome and the issues and priorities within the healthcare sector and how these impact patient service delivery.

Supporting the Director, Patient Services, the Manager, Patient Services is accountable for managing the delivery and access to coordinated, quality community health care as well as providing leadership to staff.

This position is responsible for leadership related to efficient and effective business processes that support Ontario Health atHome service goals.

What will you do?

Patient Service Delivery

• Manages the delivery and/or access to coordinated, quality community health care;
• Acts as the primary contact for patient/family complaints or concerns on issues not resolved by Care Coordinator or team member;
• Participates, supports and/or leads in planning, implementing, managing, and evaluating patient service delivery programs;
• Monitors and reviews caseload statistics and indicators for assigned portfolio and team;
• Oversee the utilization of purchased patient services for the organization.

Relationship Management

• Builds and maintains effective relationships with health and social service agencies and external service providers to partner in delivering quality patient care and promote an integrated approach;
• Represents Ontario Health atHome on multi-disciplinary committees and community agency/project working groups.

Management of Human Resources and Leadership

• Manages overall performance of local care community team; provides direction on projects and priorities; orients and trains staff to equip them with the necessary skills needed to resolve issues and provide quality patient care; guides Care Coordinators in handling critical issues;
• Identifies staffing requirements and recommends recruitment and selection of candidates ensure effective staff allocation within assigned budget.

What must you have?

• University degree preferred in Nursing, Physiotherapy, Occupational Therapy, Speech Language Pathology, Social Work;
• Holds a current unrestricted registration as a member of the associated College;
• 5 years progressively responsible experience in health care
• Management experience in a unionized environment with direct experience with change management preferred.
• Expertise in patient service best practices and efficient process flow.
• Strong planning and organizing skills;
• Ability to use MS Office applications (e.g., Word, Excel, PowerPoint, etc.).
• Analyzes information from information systems, service providers, patient reports, staff feedback and industry trends to formulate recommendations and provide input to planning processes for future programs
• Manages multiple priorities as circumstances and information change frequently
• Effective communication skills to maintain a range of contacts with health professionals, service providers, regulatory colleges, educational institutions and other organizations within the community;
• Strong collaboration skills to participate on projects and committees with colleagues across Ontario Health atHome or local community agencies;
• Ability to deliver information effectively and interpret data clearly in a variety of settings including one-on-one with staff and in team meetings;
• Ability to deal constructively with a variety of difficult situations, discuss sensitive information and persuade others to follow a recommended course of action;

What would give you the edge?

• Experience working with diverse patient groups in community settings
• Experience managing in a unionized healthcare and community care environment is an asset
• Knowledge of services provided by Ontario Health atHome
• Experience with LEAN principles.
• Experience in project management.
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance.In an inclusive culture committed to support your passion for continuouslearning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Salary: $111,589.51 - $133,243.80/year

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario.We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Date Posted: June 26, 2025 Closing Date: July 10, 2025

Job Title: Manager, Patient Services

Job Type: Permanent Full Time

Department: Patient Services

Hours in a Bi-weekly Period: Seventy-five (75)

FTE: 1.0

Compensation: $111,589.51 - $133,243.80

Reports To: Director, Patient Services

Location: Belleville, ON