Manager, Patient Billing Services

Woodlands Health; Alberta; On-site; CAD 80,000 - 100,000; Full time

Job summary

A regional health provider in Canada, Alberta, is seeking an experienced professional to manage revenue cycle functions, including collections and financial analysis. The ideal candidate will have over 9 years of healthcare finance experience and strong leadership skills. Proficiency in Microsoft Excel and knowledge of SAP are preferred. This role requires effective stakeholder management and a service-oriented approach.

Qualifications

• Minimum 9-10 years of experience in healthcare finance or revenue cycle management.
• At least 3 years of experience in accounts receivable, collections, or financial analysis.
• Ability to work independently and resolve problems proactively.

Responsibilities

• Ensure Letter of Guarantees and authorisations are secured for short-stay patients.
• Monitor collection rates and analyse initiatives for improvement.
• Provide system support and perform testing of solutions.

Skills

Leadership skills

Interpersonal skills

Organisational skills

Analytical thinking

Customer service orientation

Education

Degree in Business or equivalent qualification

Tools

Microsoft Office (Excel)

SAP

Job description

Woodlands Health (WH) provides care for the North-Western population in Singapore. We will operate a purpose-built integrated Campus set to open progressively from 2023. The Campus will include a fully integrated acute and community hospital, specialist outpatient clinics, intermediate and long-term care facilities and green healing spaces. We will offer a comprehensive range of acute, sub-acute, rehabilitative and transitional care services, working closely with partners to deliver seamless care within and beyond our Campus. Since 2016, WH has started serving and empowering residents in their health journey through our Community Nurse Posts and outreach efforts.

KEY RESPONSIBILITIES

Revenue Management & Collections

• Ensure Letter of Guarantees (LOG) and/or MediSave authorisations are secured for short-stay patients and newly created accounts from 0 to 30 days
• Monitor collection rates of 1FSS Shared Services and collection agencies
• Analyse and propose initiatives to improve collection rates for patients and corporate accounts
• Review LOG submitted by corporates and employers
• Evaluate instalment requests from patients and corporate accounts

Financial Analysis & Reporting

• Support Deputy Director (PBS) in bad debt provisioning and month-end accounts receivables analysis
• Escalate cases to Ministry of Manpower and legal teams when necessary

Systems & Technical Support

• Provide system support including creating new payor codes
• Perform end-to-end testing of fixes in testing environment before deployment to production

General Duties

• Participate actively in process improvement initiatives, IT projects, and organisational initiatives
• Perform any other duties as assigned by reporting officer

JOB REQUIREMENTS

• Degree in Business or equivalent qualification
• Minimum 9-10 years of experience in similar capacity within healthcare finance or revenue cycle management
• At least 3 years of relevant experience in accounts receivable, collections, or financial analysis
• Strong leadership and interpersonal skills for effective stakeholder management
• Excellent organisational skills with ability to prioritise tasks and meet deadlines
• Self-motivated with strong interest in continuous learning and analytical thinking
• Proficient in Microsoft Office applications (particularly Excel for analysis)
• Working knowledge of SAP system preferred
• Ability to work independently and proactively resolve problems within established guidelines
• Service-oriented mindset with strong customer focus

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WH appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.