Manager, Outbound Operations

Komatsu; Whitby; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Outbound Operations Manager to lead their shipping processes. This role is vital for ensuring efficient operations and high-quality service delivery. You will manage a diverse team, drive continuous improvement initiatives, and collaborate with various departments to meet customer needs. If you are passionate about operational excellence and have a strong sense of urgency, this is the perfect opportunity to make a significant impact in a forward-thinking company.

Qualifications

• 5-7 years of industry experience in Distribution or operational supervision.
• Strong decision-making and leadership skills required.

Responsibilities

• Direct outbound operations to ensure accurate and timely shipping.
• Manage and optimize the picking and shipping processes.
• Drive continuous improvement programs in outbound functions.

Skills

Operation management skills

Team-building skills

Project management skills

Budget management skills

Organizational skills

Leadership skills

Communication skills

Decision-making skills

Education

Bachelor's Degree in Business or Management

Job description

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Direct the Outbound Operations to ensure accurate and timely picking/shipping processes of all orders with maximum efficiency to meet our commitments to customers. Revise standard operating procedures, eliminate non-value-added activities, and drive continuous improvement programs in all areas of the Outbound functions (picking, consolidation, packing, shipping). The manager will oversee daily production and ensure the efficiency of all employees in outbound operations. Ensure daily activities follow the priorities of Safety, Quality, Delivery, and Cost.

Scope

• Manage supervision and hourly employees to meet customer requirements and production standards.
• Manage the shipment of 2.1M lines per year to North American and global distributors.
• Collaborate directly with Distributors, Materials, Distribution, and Customer Care to implement an outbound strategy that supports the needs of the parts business with an optimized balance between customer service and cost.
• Identify productivity improvement opportunities using the Komatsu Way principles. Drive employees to embrace the 5S culture.
• Establish and manage functional metrics and measure performance to standard.
• Manage 4 supervisors, 4 team leads, and 121 full-time employees over a 2-shift outbound operation.

Key Job Responsibilities

• Lead, direct, and manage reporting staff to ensure delivery of high-quality service and customer satisfaction; achieve profitable, cost-efficient operations in compliance with company policies and procedures.
• Revise standard operating procedures, eliminate non-value-added activities, and drive continuous improvement in all areas of the outbound function.
• Identify productivity improvement opportunities using the Komatsu Way principles. Drive employees to embrace the 5S culture.
• Establish and manage functional metrics and measure performance to standard.
• Lead employees to ensure accuracy, productivity, and flexibility.
• Act as direct supervisor as required.
• Perform other duties as directed by the Director, Distribution.

Qualifications/Requirements

• Operation management skills: Bachelor's Degree in Business, Management, or related field is a plus.
• 5-7 years of industry experience in Distribution or operational supervision/management.
• Business administration or equivalent professional experience.
• Good team-building skills.
• Able to relate with all levels of the organization.
• Good project and budget management skills.
• Strong organizational, leadership, and communication skills.
• Strong decision-making skills.
• Must have a strong sense of urgency for self and subordinates.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.