Manager, Ops Planning & Analysis

Req ID:26552
Vacancy Type: Permanent
Number of Positions:1
Closing Date:04/24/2025

Reporting to the Manager, Parking Enforcement, the Manager, Ops Planning & Analysis is responsible for overseeing financial management, system administration, and program support related to parking enforcement. Lead strategic projects, manage a team, ensure compliance with regulations. The position also oversees parking enforcement systems, online payment solutions, and technology enhancements to improve efficiency and customer experience.

Financial and Business Planning (25%)
• Prepare business plans, work plans, and operating/capital budgets.
• Monitor and report on POA and APS ticketing revenue, ensuring accurate financial management.
• Develop financial reports and provide recommendations to senior leadership.
• Conduct financial analysis and benchmarking to support decision-making.

Technology and Systems Management (20%)
• Act as a systems administrator for parking enforcement software, ensuring effective use and staff training.
• Oversee online payment solutions, ensuring proper system monitoring, transaction reconciliation, and customer support.
• Identify and implement technology solutions to improve operations and customer interactions.

Program Compliance and Policy Oversight (20%)
• Ensure compliance with the Contraventions Act Agreement, ARIS Agreement, city by-laws, and corporate policies.
• Maintain up-to-date policies, systems, and procedures.
• Lead and assist in strategic projects, including system upgrades, by-law amendments, and program reviews.

Leadership and Team Management (20%)
• Lead the program support team to ensure high-quality customer service and financial management.
• Motivate staff to achieve performance goals through coaching, training, and performance management.
• Represent Parking Enforcement on inter-departmental projects, committees and working groups.
• Build and maintain relationships with internal and external stakeholders.

Strategic Reporting and Communication (15%)
• Develop Requests for Proposals (RFPs), project charters, and project plans.
• Draft reports with recommendations for the Leadership Team, Council, and committees.
• Attend meetings and present findings as required.
• Exhibit strong communication and problem-solving skills when interacting with Council members, the public, and staff.

• University degree in the areas of Business, Commerce, Public Administration, Political Science, or equivalent, along with a minimum of three years’ experience in project management, business planning, and strategic plans.
• Lean Six Sigma Green Belt (Preferred, must be willing to undertake training).
• Strong interpersonal, communication, negotiation, and leadership skills are required, as are excellent organizational and problem-solving abilities.
• Demonstrated abilities to lead projects with excellent project management skills.
• Experience managing strategic or operational projects with demonstrated ability to deliver on-time quality results.
• Exceptional analytical skills, including the ability to synthesize complex and voluminous information into written reports.
• Ability to determine business success factors and align with municipal benchmarks and key performance measures.
• Thinks strategically about business issues with a strong bias for action and business solutions, with a view to achieving results to advance the business.
• Knowledge of municipal government and functions of the Enforcement Division is preferable.
• Advanced MS Office skills.
• Strong knowledge and experience with Infor, gtechna, and SAP.
• Understanding of financial analytical tools, modeling abilities, budgeting, and business planning processes is an asset.

Hourly Rate/Salary: $97,831.00 - $130,442.00
Hours of Work: 35
Work Location: Mavis North, Enforcement/C Stor
Department/Division/Section: CPS/Corporate Services Dept, CPS/Enforcement Division, Parking Enforcement
Non-Union/Union: Non Union

We thank all who apply; however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity, and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain, and support the growth of diverse talent.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities.