Manager, Operations & Security - MLS NEXT Pro

MLS Soccer league; Thunder Bay; On-site; CAD 75,000 - 85,000; Full time

Job summary

A leading sports organization is seeking a Manager, Operations and Security to oversee match day operations and assist in league competitions. The ideal candidate will have a Bachelor's Degree in Sports Management, 5+ years of experience, and a deep knowledge of soccer. This role requires excellent organizational skills, strong interpersonal abilities, and the capacity to work in a dynamic environment. The position offers a competitive salary and comprehensive benefits.

Benefits

Comprehensive medical, dental, and vision benefits

$500 Wellness Reimbursement

Generous PTO offering

Hybrid Office/Remote Work Schedule

Career & Professional Development opportunities

Employee Engagement perks and discounts

Qualifications

• Bachelor’s Degree in Sports Management or related field.
• 5+ years of work experience.
• Ability to work effectively in a fast-paced, team environment.

Responsibilities

• Foster relationships with member clubs' operational leadership.
• Coordinate match notices and referee assignments.
• Manage weekly club submissions Post Match Safety Reports.

Skills

Excellent computer skills

Deep knowledge of Major League Soccer

Assertive proactive thinker

Superior organizational skills

Strong interpersonal skills

Fluency in Spanish

Education

Bachelor’s Degree in Sports Management

Tools

MS Office Suite

Job description

Overview

The Manager, Operations and Security focuses on aiding all aspects of match day operations League-wide, including but not limited to match operations and stadium operations. In addition, they will assist in the planning, coordination, and logistics of league special competitions, such as international matches and/or tournaments.

Responsibilities

• Foster relationships with each member club's Operational and Administrative leadership/primary points of contact.
• Directly liaise with Club operations and security staff on League policies
• Assist with onboarding of new Clubs into the League.
• Provide excellent customer service and maintain positive relationships with clubs.
• Assist in the League schedule change process.
• Coordinate match notices and referee assignments with various internal and external stakeholders.
• Manage weekly club submissions Post Match Safety Reports.
• Manage weekly internal League reports
• Lead Match Observer Program administration, pre-season training, manual updates and schedule assignment.
• Assist in tracking and auditing MLS NEXT Pro rules via Match Observer Program.
• Maintain accurate database and reporting of ejection/arrest discipline tracking throughout the season.
• Assist with MLS NEXT security and operations for MLS NEXT events: NEXT FEST, GA Cup, NEXT FLEX, NEXT Cup, MLS NEXT All-Star Game.
• Quickly generate reports when league minimum standards are not met and maintained.
• Assist clubs with coordinating information sharing and safety procedures around visiting club supporter travel.
• Other duties/responsibilities as assigned.

Qualifications

• Bachelor’s Degree in Sports Management or related field
• 5+ years of work experience

Required Skills

• Excellent computer skills including working knowledge of MS Office Suite (Word, Excel, Outlook and PowerPoint).
• Deep knowledge and interest in Major League Soccer, MLS NEXT, and MLS NEXT Pro, our teams, players and rules
• Assertive proactive thinker and problem solver.
• Superior organizational skills and project management skills.

• Ability to use discretion and maintain high levels of confidentiality.

• High level of commitment to quality work product and organizational ethics, integrity and compliance.
• Ability to work effectively in a fast-paced, team environment.
• Strong interpersonal skills and the ability to effectively communicate, both written and verbally.
• Knowledge of FIFA, USSF & CSA rules and practice
• Fluency in Spanish preferred (oral and preferred written)

Desired Skills

• Professional demeanor with administrative support background preferred.
• Keen understanding of the sport of soccer.
• Flexibility to travel and work non-traditional hours, including evenings, weekends and holidays.

Total Rewards

Starting Base Salary: $75,000 – $85,000. MLS/SUM base salaries are contingent upon several factors including individual qualifications, market financials, and operational business needs.

We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent through the following:

• Benefits – comprehensive and competitive medical, dental, and vision benefits, as well as a suite of programs to promote well-being including a $500 Wellness Reimbursement. A generous PTO offering, and hybrid Office/Remote Work Schedule are also offered to promote Work-Life balance.
• Career & Professional Development – on the job training, feedback, and on-going educational opportunities to continue your personal and professional development.
• Employee Engagement – office perks, discounts and employee events that go “beyond the traditional paycheck” to make you feel a part of our team and inspire you to elevate the Game.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are dedicated to ensuring that individuals with disabilities are provided reasonable accommodation throughout the job application or interview process, essential job functions, and other benefits and privileges of employment. If you require accommodation, please contact