Manager Operations (Network)

TELUS; Kamloops; On-site; CAD 85,000 - 105,000; Full time

Job summary

A leading telecommunications company in Kamloops seeks a Manager Operations to oversee network operations. You will lead operational teams, enhance service quality, and implement new technologies. Candidates should possess over 8 years of telecommunications experience and a relevant degree. This role requires strong leadership and relationship-building capabilities.

Qualifications

• 8+ years of experience in the Telecommunications industry.
• Exceptional mentoring capabilities focused on team performance.
• Strong skills in building relationships and solving problems.

Responsibilities

• Lead operational teams for network efficiency and service quality.
• Develop standards and practices for continuous improvement.
• Collaborate with cross-functional teams on program objectives.

Skills

Collaborative leadership experience

Coaching and mentoring abilities

Safety training compliance

Telecommunications industry experience

Relationship-building skills

Education

University degree in Engineering/Engineering Technology or equivalent technical diploma

Job description

Description

Lead the Future of Network Operations - Where Innovation Meets Excellence.

Our Team And What We'll Accomplish Together

As the Manager Operations for the Network Engineering and Operations team (NEO), you will oversee the Kamloops region, playing a vital role in maintaining and enhancing the network's operational efficiency and service quality. You will be responsible for operations (ongoing maintenance and support, troubleshooting and problem resolution) and collaborating with other departments to improve service delivery. In this role, you will also facilitate implementation and deployment of new technologies while building strong relationships across teams.

What You'll Do

• Lead multidisciplined operational teams including Inside/Outside Plant, Network Operations, RF Operations, Power Operations, and Data Centre personnel
• Develop and nurture standards, guidelines, and best practices while fostering a culture of innovation and continuous improvement through mentoring, coaching, and team support
• Partner and collaborate with cross-functional teams to co-create program objectives, monitor progress together, identify risks, and develop mitigation strategies
• Facilitate quarterly partner service audits and prepare executive status reports highlighting milestones, achievements, and learning opportunities
• Stay connected with industry trends and property management practices, thoughtfully incorporating relevant advancements into operational frameworks
• Flexible travel required for property audits, project acceptance, and team meetings
  
  
  

Qualifications

What you bring

• Collaborative leadership experience supporting operational teams and building relationships with service providers
• Exceptional coaching and mentoring capabilities focused on nurturing team performance and service excellence
• Experience supporting safety training compliance and regulatory requirements
• Minimum 8 years of experience in the Telecommunications industry with a passion for continuous learning
• University degree in Engineering/Engineering Technology or equivalent technical diploma
• Strong relationship-building skills with ability to work independently while connecting with senior stakeholders and facilitating problem-solving initiatives through to resolution
  
  
  

Great-to-haves

• Experience supporting teams under a collective agreement
• MBA