Manager Operations Key Accounts - Canada

GEODIS; Dorval; On-site; CAD 75,000 - 110,000; Full time

Job summary

GEODIS is seeking an Operations Key Account Manager in Dorval, QC to manage key customer relationships and drive operational improvements. The role involves leading reviews, resolving issues strategically with senior management, and coordinating IT-system setup for visibility and reporting.

The ideal candidate has 5+ years of related experience, is proficient in MS Office, and can own escalations while driving continuous improvement in processes and costs.

Qualifications

• Minimum 5 years related experience.
• Proficient with Microsoft Word, Excel, Outlook and PowerPoint.
• Proven ability to lead problem resolution and corrective actions to mitigate loss and avoid repeats.
• Track record of establishing operational SOPs and conducting reviews.
• Ownership of and professionally overseeing customer escalations is critical.

Responsibilities

• Lead periodic business review meetings and capture actions for improvement.
• Address customer issues with a strategic communication approach involving Senior Management.
• Set up customer profiles in IT systems for visibility, tracking, and reporting with Customer Implementation.
• Initiate and lead yield improvement processes for performance below or above targets.
• Conduct in-depth analysis of business processes and supply chain to identify weaknesses and opportunities.
• Monitor KPIs and SOP compliance, implementing corrective actions as needed.
• Ensure operations meet customer quality goals per CSOP.
• Collaborate with product teams to build solutions to improve reliability and reduce costs.

Skills

Customer relations

Analytical skills

MS Office

Operations management

Escalation management

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Operations Key Account Manager - CAN (OKAM)

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Leads and attends periodic business review meetings, creates minutes of the meetings and actions the items to be improved or changed
• Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
• Sets up Customer within IT systems to ensure operational handling, visibility (track& trace) and reporting together with Customer Implementation
• Initiates and leads yield improvement process for business below or above target levels
• Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly
• Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary
• Ensures operations internal & external customer quality goals per Customer Standard Operating Procedure (CSOP)
• Works with product to build solutions for customers to improve reliability and reduce costs

What you need:

• Minimum 5 years related experience and/or training or an equivalent combination of education and training
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Proven to ability to lead problem resolution and participating in corrective actions to mitigate loss & avoid repeats
• Track record of establishing operational SOP’s and conducting reviews
• Taking ownership of and professionally overseeing customer escalations is critical

Disclaimer

1. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

2. Job Duties as documented in this job description are considered Essential Functions. The Company is committed to improving accessibility for all with disabilities and to ensuring that all of our employees have the support and the tools they need to succeed. We have developed policies relating to human rights, accessibility and accommodation, and provide all our employees with training on Accessibility, either during orientation and/or on an ongoing basis.