Manager, Operations (Freight) - Eastern

FMi Logistics Inc.; Oakville; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced Operations Manager to lead their Eastern Canada logistics team. This pivotal role involves managing transportation solutions, fostering client relationships, and mentoring a dedicated team. With a focus on operational excellence and strategic growth, you'll be instrumental in enhancing the company's presence in the region. The ideal candidate will have a strong background in supply chain management, excellent negotiation skills, and a passion for driving results. Join a dynamic environment where your contributions will directly impact the company's success and growth.

Benefits

Competitive Health & Dental Benefits

Tuition reimbursement

Paid time off

Company events

Employee assistance program

Disability insurance

Life insurance

On-site parking

Qualifications

• 5+ years in transportation or logistics, preferably in leadership.
• Experience negotiating rates with customers and carriers.

Responsibilities

• Guide freight operations and mentor team members.
• Develop talent and manage client relationships.

Skills

Leadership

Negotiation

Communication

Project Management

Transportation Management Systems

Microsoft Office

Education

Post-secondary education in Logistics

Transportation or Supply Chain education

Tools

Transportation Management Systems

Load Boards

Job description

About Us

FMi is a leading freight forwarding and logistics company, it provides efficient and reliable solutions to businesses worldwide since 1996 with its headquarters in Calgary – Western Canada and in presence in Eastern Canada.

With extensive experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication, and competitive pricing. Trust our experienced team for warehousing, shipping, and logistics solutions, and elevate your business with reliable, cost-effective services.

https://fmicanada.com/home/

https://fmicanada.com/about-us/

Job Title: Manager, Operations (Freight) – Eastern Canada

Job Summary

FMi Logistics is looking for an experienced Operations Manager to work with our growing Eastern-based 3PL team. Working with our existing operations team to help manage our customers' transportation requirements throughout North America. Help create transportation solutions using a mixture of existing and new vendor relationships in this dynamic supply chain environment. Your experience and expertise in Supply Chain solutions will assist us in continuing to expand our presence in Eastern Canada.

As well, this role provides operational execution of transportation-related management services requiring engagement with all parties of interest to the business. This includes managing a client list and/or branch of the same, the vendor’s (carrier) and shippers/consignees associated with the clients’ service needs. Working closely with Clients and Carriers to coordinate and ensure clients’ assets are transported, traced, and delivered. Intermediate and above skills in industry pricing profiles, sales relationships, negotiation, and operational management skills are key to this role.

You Want to Do This

• This leadership position guides freight operations through strategic mentoring. The role connects team performance to company goals.
• Working closely with the Freight GM, this position develops talent within the organization, where revenue awareness remains a key focus.
• Team Leadership: Coach and mentor Freight Coordinators and Account Managers.
• Client Relationships: Guide sourcing, pricing, and selling strategies with clients and vendors.
• Financial Growth: Build revenue awareness connected to Variable Compensation targets.
• Knowledge Management: Develop training manuals and Standard Operating Procedures.
• Provide guidance, knowledge and support in sourcing, pricing, and selling strategies with clients and vendors.
• Develop and negotiate rates as required for both client and carrier programs.
• Preparing service proposals and rate contracts.
• Meet or exceed Company growth targets.
• Identify existing client growth, opportunity, and exposure for vertical integration.
• Negotiate Rail intermodal, FTL buy rates with carriers.
• Negotiate and Quote Rail intermodal, FTL rates to the clients.
• Monitoring a variety of shipments, ensuring they meet obligations of movement.
• Retrieve appropriate carrier reference numbers for tracking and tracing.
• Confirmation of charges on all applicable Rail, Road FTL carrier shipments.
• Order closure and hand-off to the accounting department
• Bill Clients according to pre-arranged rate structures or spot quotes for inbound, outbound, etc.
• Investigate and process freight claims as required.
• Ensure the timely and accurate completion of a variety of reports.
• Positional support for the Freight Coordinators/Freight Account Managers in the case of vacations and absences
• Additional duties as required.
  
  

Education And Experience Requirements

• Post-secondary education is preferred; however, direct work experience instead of will be considered instead.
• Specific Transportation, Logistics, or other Freight – Supply chain education & knowledge is considered of great value and is directly linked to compensation.
• MIN 5+ years related experience in transportation or other related Logistics, Supply Chain experience, preferably in a leadership role
• 3-5 years of direct people/team management experience are essential.
• Depth in knowledge of the FTL and Intermodal markets domestically and within North America.
• Experience Negotiating rates with customers and carrier partners
• Experience in LTL & Truckload pricing
• Experience in Project Management
  
  

Qualifications/Skills

• Ability to work with deadlines and prioritize workload.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access).
• An ability to type efficiently keyboard at a minimum of 45wpm.
• Proficiency in Transportation Management Systems, Load Boards & Tracking Tools
• Proficient in intermediate selling and negotiation skills.
• Excellent verbal and written communications.
  
  

You Should Know This About The Job

• Along with your salary, you’ll have a Performance Incentive component, car and phone allowance.
• You’ll have plenty of incentives to continue learning and growing your skills through an Education Reimbursement program and our support.
• Working at a rapidly expanding company means you’ll have plenty of interesting assignments, lots of diverse challenges, and opportunities for career growth.
• We care about outcomes, and we like results-driven people.
• We believe in a teamwork environment, where one of us succeeds, we all succeed.
• We like creative problem-solvers and curious people.
  
  

Are You a Good Fit?

Think you’ve got what it takes? Are you ready to join a great team?

Does your career path include growing into the role of a high-performing Operations Manager?

We’re ready to hire the right person immediately!

Schedule

• 8-hour shift
• Monday to Friday
• The location is GTA/ Toronto
• Must have Reliable transportation & Driver’s license
• This is a Hybrid role with some in-office days.
  
  

Be able to work remotely with the support of the Eastern Regional Manager and Freight Coordinators (with an on-site working option in the future)

Benefits

• Company events
• Competitive Health & Dental Benefits
• Extended health care
• Employee assistance program
• Disability insurance
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement