Manager, Operations

Medavie Health Services New Brunswick; Blacks Harbour; On-site; CAD 85,000 - 110,000; Full time

Job summary

Medavie Health Services New Brunswick in Blacks Harbour is seeking an Operations Manager, South Region, to lead staff and systems for ambulance service in the Blacks Harbour area. You will report to the Regional Director and drive performance, service delivery, and continuous improvement within EMS programs.

The ideal candidate has a paramedic background with leadership experience and strong IT, finance, and HR skills, plus NB Class 4 license.

Qualifications

• Must have completed an approved paramedic training program and be registered in NB (or equivalent).
• Minimum 5 years as a paramedic with at least 3 years in progressively responsible leadership.
• Experience in EMS management, information technology, finance, and human resources.
• Valid NB Class 4 driver’s license (or equivalent).
• Able to exercise independent judgment and solve problems with discretion.
• Bilingualism (French and English) is an asset.

Responsibilities

• Direct and oversight for the workforce in the Blacks Harbour administrative area.
• Share on-call coverage across required regions.
• Ensure customer/patient service remains a priority and implement a resolution process.
• Oversee recruitment and selection for site paramedic staff.
• Demonstrate leadership, develop teams, and promote policy compliance.

Skills

Leadership

Conflict resolution

Communication

Staff development

Problem solving

Team building

Recruitment

Education

Paramedic training program

Post-secondary business administration (asset)

Tools

Microsoft Office

Job description

Position Type: Permanent * Closing date: 2026-11-05 * Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province. Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care. Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians. As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

We are looking for an Operations Manager, South Region to help us ensure patients receive exemplary, highly coordinated primary health care in the right place, from the right provider, at the right time. Located in Blacks Harbour, the incumbent will be responsible to manage staff and systems to meet the performance requirements of the ambulance service for the administrative area of Blacks Harbour. Reporting to the Regional Director, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner.

• Sharing in the responsibility of on call coverage to all of required regions.
• Ensuring that customer/patient service is a priority.
• Successfully developing a customer/patient issue resolution process.
• Managing the administrative area and dealing with employee and labour issues.
• Overseeing and participating in the recruitment and selection process for site paramedic staff.
• Demonstrating superior conflict resolution skills: balance assertiveness and sensitivity and successfully mediate conflicts.
• Working with and developing effective teams.
• Promoting awareness and compliance of company policies and procedures.
• Providing back-up to working on the ambulances in emergencies.

As the ideal candidate for this role, you:

• Have completed an approved paramedic training program and are currently registered as a paramedic in the province of New Brunswick (or equivalent).
• Possess a minimum of five years’ experience working as a paramedic with a minimum of three years in a progressively responsible leadership role.
• Have proven experience in EMS management, information technology, finance, and human resources.
• Possess a valid Class 4 driver’s license in New Brunswick (or equivalent).
• Have the ability to exercise independent judgment and can problem solve with discretion.
• Are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHSNB.
• Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others.
• Are skilled in leading and developing staff.
• Use a positive and creative approach to problem solving.
• Possess outstanding communication, negotiating, and dispute resolution skills.
• Have working knowledge of standard business computer programs (ie. Microsoft Office Suite).
• A post-secondary education in business administration would be considered an asset.

Regular business hours required, but some irregular hours can be expected. Travel required throughout New Brunswick. Bilingualism (French and English) is an asset for this position.

• The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training.
• In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs.
• Payments under these programs are discretionary and subject to both individual and organizational results.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.