Manager, Operations

Medium; Barrie; Hybrid; CAD 85,000 - 105,000; Full time

Job summary

A prominent Real Estate Investment Trust is seeking an Operations Manager based in Barrie, Ontario. The successful candidate will oversee operational activities at the Georgian Mall portfolio, provide leadership to the Operations Team, and ensure efficient building management. This role offers an extensive benefits program, a hybrid work model, and opportunities for professional development.

Benefits

Work/Life Balance

Professional Growth and Development

Extensive Health and Benefits Program

Comprehensive Retirement Program

Paid time off and parental leave top-up

Qualifications

• Minimum 7 years of experience in Building Operations and at least 3 years in a supervisory role.
• Demonstrates accountability and sense of urgency.
• Experience in all aspects of Real Estate Operations.

Responsibilities

• Manage operational activities at the Georgian Mall portfolio.
• Develop and implement protocols for building systems' efficiency.
• Oversee preventative and predictive maintenance requirements.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Technical Background

Team Player

Education

College Diploma or Certificate in Building Systems or Commercial Real Estate

Job description

Overview

RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept over 30 years ago and have transformed Canadian real estate. We are recognized as one of Canada's Greenest Employers and a Greater Toronto's Top Employer. RioCan offers a stable career with the entrepreneurial and collaborative spirit of a start-up, valuing diverse voices and perspectives.

Reporting to the General Manager, the Operations Manager will manage and oversee the successful execution of all operational activities at the Georgian Mall portfolio. Provide leadership, guidance, and mentorship to the Operations Team to build exceptional tenant relationships and deliver Best-in-Class Service.

Responsibilities

• Provide leadership and guidance to Operations Team and Service Providers. Establish a collaborative, efficient, inclusive, and safe environment. Conduct regular team meetings and coordinate mandatory training sessions.
• Collaborate with immediate team and other departments to deliver exceptional tenant experience. Provide support in providing technical guidance and tenant complaint escalations.
• Develop and implement protocols to ensure that all building systems are operating efficiently and as per design specifications.
• Effectively manage performance of all service contracts including mechanical, electrical, elevators, housekeeping, security services, landscaping, life safety, pest control, and snow removal.
• Participate in the preparation and implementation of annual operating and capital budgets. Conduct heuristic study of building systems to develop a comprehensive capital plan. Manage expenditures within budget and provide detailed reports on monthly variances. Provide business case for any unbudgeted expense and obtain necessary approval as per company policy.
• Forecast and analyze operational data against KPIs and implement corrective actions to meet set targets.
• Assess, develop, and implement energy-saving strategies to meet ESG targets and decrease operating costs without compromising tenant comfort and satisfaction.
• Oversee all preventative and predictive maintenance requirements to maximize useful life cycle.
• Participate in the design and execution of all major renovations and repositioning to the portfolio including tenant construction work. Review scope of work and drawings and provide guidance and recommendations.
• Respond to all building emergency situations and direct the team to ensure safety of occupants and protection of the asset. Develop and execute protocols to ensure business continuity and minimize disruption at the assigned properties.
• Ensure full compliance with Environmental Health and Safety regulatory and corporate standards.
• Review all building procedures and programs. Provide recommendations on process improvement strategies.
• Oversee all property audits, inspections, and reporting.
• Other duties and projects as assigned.

Qualifications

• Completion of College Diploma or Certificate Program related to Building Systems and/or Commercial Real Estate
• Minimum 7 years of experience in Building Operations and at least 3 years in a supervisory role
• Outstanding Leadership and Customer Service Skills
• Excellent Communication and Active Listening Skills
• Ability to Work Under Pressure and demonstrate Organizational Skills
• Demonstrates Accountability and Sense of Urgency
• Experience in all aspects of Real Estate Operations and successful implementations of Industry Best Practices
• Strong Technical Background
• Office Tower and Retail experience
• Big Picture Thinker, Positive Mindset, and Team Player
• Stays ahead of Industry Trends

Why join RioCan?

We believe in rewarding you for what you do and investing in your career and long-term success. Our total rewards and perquisites program is designed to fit and enrich your life physically, emotionally, financially, and socially. We offer eligible employees:

Work / Life Balance that prioritizes YOU. Enjoy a hybrid work model with flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.

Professional Growth and Development including a continuing education reimbursement, a mentorship and leadership development program, on-demand online learning, and cross-training opportunities.

An Extensive Health and Benefits Program that includes health and dental benefits for you and your family starting on day one, a healthcare spending account, an employee family and assistance program, virtual healthcare, and other resources.

A Comprehensive Retirement Program to help prepare our employees for the future. This includes matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan.

Additional Perks and Benefits including paid time off, parental leave top-up, various employee discounts, employee referral and recognition programs, and opportunities to participate in community initiatives, committees, and social events throughout the year.

RioCan is committed to a diverse and inclusive work environment where all employees are valued, included, and empowered to do their best work. We welcome applications from all candidates and provide accommodations for people with disabilities. If you require accommodation at any stage of the application process, please let us know, and we will work with you to meet your needs.