Manager Operational Risk Management

Canada Life; London; Hybrid; CAD 76,000 - 142,000; Full time

Job summary

A leading financial services provider is seeking a Manager, Operational Risk to support and execute operational risk processes. Located in Ontario, the ideal candidate will lead risk management tools, analyze data, and build relationships across business units. Candidates should have strong knowledge of operational risk programs and excellent communication skills. This role offers a competitive salary range between $76,400 and $141,400 annually.

Qualifications

• Strong working knowledge of key operational risk programs.
• Proven ability to analyze and synthesize risk data.
• Skilled at navigating ambiguity and change.
• Effective communicator with the ability to influence and collaborate.
• Highly organized and self-directed.

Responsibilities

• Lead the design and improvement of operational risk management tools.
• Provide second line oversight and challenge first line risk assessments.
• Analyze and report on operational risk data.
• Support the maturity of operational risk programs.
• Build strong relationships across business units.

Skills

Operational risk program knowledge

Data analysis skills

Change management ability

Effective communication

Organizational skills

Education

Post-secondary education

Job description

Overview

Permanent Full Time

We are looking for a Manager, Operational Risk Canada. The Manager, ORM is accountable for supporting and executing operational risk processes, tools, and standardized guidance to the enterprise to capture, identify, evaluate, respond to, and report on risk information. The successful candidate will have an understanding of the enterprise’s end-to-end processes and their material risks, conduct comparative analysis across various operational risk tools, and analyze a comprehensive view of business operational risk profiles. This role will consult with other 2nd line of defense (business partners, risk domain leads) and 1st line of defense (business functions) to ensure that activities for managing operational risk and controls are operating effectively. The role reports into the Director, Operational Risk Management Canada.

What you will do

• Lead the design, implementation, and continuous improvement of operational risk management tools, processes, and programs across the enterprise.
• Provide second line oversight by challenging first line risk assessments, monitoring control effectiveness, and ensuring alignment with enterprise risk standards.
• Analyze and report on operational risk data (e.g., RCAs, risk events, KRIs, scenarios), translating insights into actionable recommendations for senior leadership.
• Support the maturity of operational risk programs by enhancing methodologies, increasing consistency, and driving effectiveness in risk identification and control evaluation.
• Build strong relationships across business units and contribute to a culture of risk awareness through training, workshops, and collaborative initiatives.
• Contribute to audit and regulatory readiness, support cross-functional projects, and promote continuous improvement within the Operational Risk Management team.

What you will bring

• Strong working knowledge of key operational risk programs, including Risk and Control Assessments (RCA), Key Risk Indicators (KRIs), Scenario Analysis, and Risk Events.
• Proven ability to analyze and synthesize both quantitative and qualitative risk data to support decision-making and program effectiveness.
• Skilled at navigating ambiguity and change, with a track record of delivering results in fast-paced, evolving environments.
• Post-secondary education preferred; equivalent training or experience will be considered.
• Effective communicator with the ability to influence and collaborate across teams, including senior leaders and cross-functional stakeholders.
• Highly organized and self-directed, with the ability to manage competing priorities while maintaining quality and consistency.

Location: Given the size and scope of our organization, this position can be located in Toronto, London, or Winnipeg.

Compensation: The base salary for this position is between $76,400 and $141,400 annually. This represents base salary only and does not include other variable compensation components of total rewards. If selected to move forward, the recruiter will discuss additional details of the total rewards program with you.

Additional information

Career opportunities will be open for a minimum of 5 business days from the date of posting; closing dates vary by search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life—Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [e-mail].

Canada Life would like to thank all applicants; however, only those who qualify for an interview will be contacted.