Manager, Operational Modernization

Greater Toronto Airports Authority

Toronto

On-site

CAD 120,000 - 160,000

Full time

47 hours ago

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Benefits offered by this job

Comprehensive benefits

Employer matching retirement plan

Flexible work environment

Job summary

Greater Toronto Airports Authority is seeking a Manager of Operational Modernization to lead a portfolio of continuous improvement initiatives across terminal, airfield and passenger-processing functions. You will translate data and stakeholder input into priorities, contribute to business cases, and drive a multi-year modernization roadmap to improve efficiency, capacity, and safety.

You will coach teams, coordinate with IT and operations partners, and promote a culture of Lean,change

Qualifications

8+ years in operations, planning, or strategy execution.
Proven leadership in cross-functional teams and stakeholder coordination.
Experience in aviation or high-volume operational environments.
Strong analytical and change-management capabilities.
Knowledge of capacity planning, Lean and Six Sigma concepts.
Bachelor’s degree in a related field or equivalent experience.
Ability to obtain and retain Transportation Security Clearance.

Responsibilities

Manage a portfolio of cross-functional modernization initiatives through implementation and benefits tracking.
Support delivery of the multi-year modernization roadmap aligning with airport objectives.
Identify opportunities to improve efficiency, capacity, and cost effectiveness.
Translate data and stakeholder input into clear priorities and actions.
Contribute to business cases, implementation plans, and governance structures.
Lead demand and capacity planning across terminal, airfield, baggage, and passenger processes.
Advance integrated operating plans with scenario-based planning models.
Identify constraints and mitigation strategies to boost throughput and service levels.
Coach and manage performance of direct reports and build capability in CI and change management.
Foster a culture of Lean and continuous improvement across teams.
Build cross-functional relationships with IT, Customer Experience, Commercial and Technical Services.
Engage airlines, ground handlers, and partners to pilot and implement modernization initiatives.

Skills

People leadership

Strategic planning

Data-driven decision making

Stakeholder management

Lean principles

Problem solving

Change management

Executive communication

Education

Bachelor’s degree in Aviation Management

Bachelor’s degree in Operations Management

Bachelor’s degree in Industrial Engineering

Project management certification (PMP)

Tools

Microsoft Office

Data visualization tools

Job description

Toronto Pearson is transforming. Now’s the time for your career to fly.

Toronto Pearson is transforming—and this is your opportunity to help shape how Canada’s leading global hub airport operates. Join approximately 2,100 GTAA employees and our airport partners in building a next-generation airport that sets a higher standard for performance, customer care, sustainability, safety, and efficiency. Your work will help create a more uplifting travel experience, strengthen the prosperity of our people and community, and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
A flexible work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, Operations Modernization & Capacity Enablement, you will help shape the future of Airport Operations at Toronto Pearson. You will lead a portfolio of cross-functional continuous improvement and modernization initiatives that strengthen operational efficiency, planning effectiveness, capacity utilization, and cost effectiveness. Working with operational leaders, corporate partners, and readiness teams, you will turn operational insights, demand and capacity forecasts, performance measures, and stakeholder input into practical improvements. Your leadership will advance a multi-year modernization roadmap and help deliver safer, more resilient, efficient, and cost-effective airport operations.

As a Manager, Operational Modernization, you will:

Manage a portfolio of cross-functional continuous improvement and operational modernization initiatives from intake and prioritization through implementation, benefits tracking, and close-out.
Support delivery of the multi-year operational modernization roadmap by sequencing initiatives, coordinating governance, and aligning execution with airport strategic objectives.
Identify and advance opportunities that improve operational efficiency, planning effectiveness, capacity utilization, and cost effectiveness.
Translate operational data, performance insights, and stakeholder input into clear priorities and actionable recommendations.
Contribute to business cases, implementation plans, governance structures, and continuous improvement approaches.
Support integrated demand and capacity planning across terminal, airfield, baggage, groundside, security, and passenger-processing functions.
Lead the evolution of airport operating plans toward integrated, scenario-based planning models that inform resource, facility, process, and contingency decisions.
Identify operational constraints, capacity risks, and service impacts, and recommend mitigation strategies that optimize throughput while maintaining or improving service standards.
Lead, coach, and manage the performance of direct reports while building capability in continuous improvement, problem solving, change management, project delivery, and data-driven decision making.
Foster a culture of continuous improvement by promoting Lean principles, innovation, operational excellence, and knowledge sharing.
Build strong cross-functional relationships across Airport Operations, IT, Customer Experience, Commercial, and Airport Development Technical Services.
Engage airlines, ground handlers, government agencies, technology vendors, industry bodies, and research partners to evaluate, pilot, and implement modernization initiatives.

This is the role for you, if you have:

8+ years of progressively responsible experience in operations, operational planning, process improvement, capacity planning, business transformation, or strategy execution.
People leadership, team supervision, or matrix leadership experience, including performance management and stakeholder coordination.
Experience in aviation, transportation, logistics, infrastructure, passenger processing, or another complex, high-volume operational environment.
Demonstrated success delivering modernization, productivity improvement, operating model redesign, capacity enhancement, or continuous improvement initiatives.
Knowledge of airport operations across terminal, airfield, baggage, groundside, security, and passenger-processing functions.
Knowledge of integrated demand and capacity planning, scenario-based operational planning, forecasting, resource modelling, fast-time simulation, and capacity enablement.
Strong analytical, facilitation, problem-solving, and decision-support skills, with the ability to translate complex operational information into practical recommendations.
Strong written and verbal communication skills, including executive briefing, presentation development, stakeholder engagement, and change communication.
Advanced proficiency with Microsoft Office tools; familiarity with data visualization, reporting, analysis, and planning tools is an asset.
Certification or professional education in project management, change management, Lean, Six Sigma, continuous improvement, operational excellence, airport operations, aviation management, or capacity planning is an asset.
A bachelor’s degree in Aviation Management, Operations Management, Industrial Engineering, Transportation Planning, or a related discipline, or an equivalent combination of education and relevant experience.
Ability to obtain and retain Transportation Security Clearance.