Manager, Online Key Accounts - Americas

DECIEM | THE ABNORMAL BEAUTY COMPANY; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

DECIEM | THE ABNORMAL BEAUTY COMPANY seeks a Manager for Online Key Accounts, focusing on driving sales and enhancing customer experience in the beauty industry. This hybrid position involves strategic management of online sales, collaboration with marketing, and utilizing analytics for performance optimization, while embracing DECIEM's values of authenticity, creativity, and inclusivity.

Benefits

Generous vacation and personal days

Six months paid time off for new parents

Work from anywhere 4 weeks per year

Dog-friendly office

Mental health resources

Discounts on DECIEM products

Qualifications

• Experience in the functional beauty market.
• Track record of driving revenue and marketing performance.
• Ability to manage change and work under pressure.

Responsibilities

• Manage and execute online commercial strategies to meet KPIs.
• Analyze performance metrics to optimize sales.
• Develop partnerships with key online accounts.

Skills

Problem Solving

Negotiation

Business Acumen

Analytical Skills

Communication

Team Building

Job description

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WHAT ON EARTH IS DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands. It is an industry disruptor with a science-first approach to innovation. DECIEM was co-founded in 2013 by the late Brandon Truaxe, a visionary who aimed to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family of people and beauty brands, rooted in kindness, creativity, diversity, and respect, alongside co-founder and CEO Nicola Kilner.

We are growing rapidly and are looking for someone who shares this vision and wants to grow with us!

WHAT WE'RE LOOKING FOR

We are seeking an experienced and strategic Manager, Online Key Accounts – Americas . In this role, you will manage a key online pure player account, executing high-impact commercial strategies to exceed KPIs, unlock new growth opportunities, and deliver an exceptional customer experience.

This is a hybrid role based out of our Toronto office.

WHAT YOU'D BE DOING IN THIS ROLE

• Manage and execute a comprehensive online commercial strategy that drives the digital experience, maximizes sales, and achieves KPIs
• Partner with performance marketing to develop campaigns that drive traffic, enhance brand visibility, and increase conversion
• Analyze key online performance metrics and translate insights into actionable strategies to grow online sales through optimization efforts
• Enhance product detail pages by managing and optimizing content, including images, descriptions, and keywords, to improve visibility, SEO, and drive higher traffic and conversion
• Oversee daily operations of the account, ensuring seamless order management, customer service, and inventory management
• Collaborate with brand and creative teams to execute the assortment and content strategy, enhancing the digital experience
• Work closely with the demand planning team to forecast sales, ensure sufficient stock levels, and optimize inventory to meet customer demand
• Prepare and deliver monthly and quarterly sales reports, revising strategies based on actual sales and market trends
• Utilize both quantitative and qualitative data to optimize strategy and execution across partners
• Build and nurture strong partnerships with the account, fostering collaboration and trust for mutual growth

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Understanding of the functional beauty market with direct experience with key online pure players
• Proven track record of driving revenue through sales insights, performance marketing, pricing, and product performance
• Strong problem-solving and negotiation skills, with the ability to build collaborative relationships
• Business and analytical acumen, with the ability to manage change
• Ability to work under pressure, managing conflicting priorities and deadlines
• Excellent communication, interpersonal, and team-building skills with internal teams and external partners

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM

• Generous vacation and personal days, plus additional time off for volunteering, voting, celebrating your birthday, and more
• Six months of paid time off for new parents (all genders)
• Work from anywhere 4 weeks per year
• A hybrid work model (for applicable roles)
• Summer Fridays - early leave at 1 pm during summer
• A dog-friendly office and a vibrant community of pet lovers
• Access to mental health resources through an Employee Assistance Program
• Development grants and LinkedIn Learning membership for ongoing growth
• Discounts on DECIEM products for you, family, and friends

BUILDING GROWTH TO POWER GOOD

We are a people-first company guided by core values : doing the right thing, creating impact, respecting small things, caring deeply, and being the future. These values drive our success and recognition, including awards like the CEW Achiever Award and Best Skincare Brand.

SUSTAINABILITY AND SOCIAL IMPACT

Our strategy focuses on fighting climate change, waste reduction, responsible sourcing, and water conservation. We also support charities through the Good Fund, established in 2020.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion, striving for meaningful change in our teams and communities. We are an equal-opportunity employer and provide accommodations during the recruitment process.

WANT TO JOIN US?

Thank you for considering this opportunity! Please send your resume if interested. Only shortlisted candidates will be contacted.

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