Manager of Service

Dawson Group; Kamloops; On-site; CAD 60,000 - 80,000; Full time

Job summary

A transportation services company in Kamloops is looking for a Manager of Service to oversee the service department, lead a diverse team, and enhance customer relationships. The ideal candidate will have at least three years of experience in a similar role within the heavy truck or equipment industry, coupled with strong business ethics and communication skills. This full-time position offers an excellent compensation package including extended medical benefits and a pension plan.

Benefits

Extended Medical and Dental benefits

Company Pension

Paid Time Off

On-going training opportunities

Qualifications

• Minimum of three years of experience as a Service Manager.
• Experience in the heavy truck/equipment or related industry preferred.
• Strong business ethics and professional approach.

Responsibilities

• Lead and mentor a team of technicians and service support staff.
• Manage resources to achieve financial results.
• Enhance customer relationships and ensure satisfaction.

Skills

Leadership

Customer service

Financial analysis

Communication skills

Team management

Education

Education in business administration or HET / CT ticket

Tools

Customer service software

Job description

Overview

Dawson International Truck Centres is looking for a Manager of Service to ensure that the Service Department runs smoothly, efficiently, and profitably, while operating at maximum capacity. In this role you will be a valued member of Dawson International Truck Centres, in a permanent, full-time position as Manager of Service, reporting to the Branch Manager. Base location: Kamloops, BC.

What Success Looks Like

• Lead a diverse team of technicians and service support staff
• Recruitment, Mentoring, Training, Performance Management and Retention of staff
• Control resources and utilize assets to deliver financial bottom-line results
• Improve the customer service experience, develop customer relationships, and facilitate growth
• Attend and participate in all safety meetings and promote and ensure team abides by safety policies
• Take ownership of customer issues and follow up through to resolution
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Monitor and control the performance of the department using appropriate reports, tracking systems, and KPI’s
• Prepare and administer an annual operating budget for the service department
• Maintain open communications and good relationships with other department personnel - Parts, Sales, Administration, and Credit
• Strive for harmony and teamwork within the department and with all other locations
• Work with the service management team to build consistency in service delivery across our 5 locations
• Implement and maintain our OEM best practices and processes

What You Bring

• Minimum of three (3) years of experience working as a Service Manager preferred
• Minimum of three (3) years of experience working in the heavy truck/equipment or related industry preferred
• Education in business administration or a HET / CT ticket preferred
• Ability to read, analyze and interpret financial reports
• Strong business ethics with a professional approach at all times
• Function well with large volume and fast-paced work environment
• Working knowledge of computers and customer service software
• Strong written and oral communication

What We Offer

• Extended Medical (including Vision), and Dental benefits
• Company Pension with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off including vacation, personal time and volunteer time
• On-going training opportunities

Benefits and Values

The Dawson Group is expanding our reach and seeks people to join us on our journey. Core values include: People First, Integrity, Excellence and Respect. We are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.

Apply now to start the conversation!

We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.