Manager of Patient Services

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 51,000 - 69,000; Full time

Job summary

An established industry player in health services is looking for a dedicated leader to oversee patient services and clinical operations. This role requires a strong background in healthcare management and the ability to foster a collaborative team environment. The successful candidate will contribute to innovative care solutions and ensure high-quality service delivery across various clinical settings. With a commitment to employee well-being and professional growth, this position offers a fulfilling career opportunity in a supportive workplace culture. Join a team that shares a vision of improving health outcomes for diverse populations.

Qualifications

• 5 years of management experience in publicly funded health services.
• 3 years of clinical services delivery in health care.

Responsibilities

• Lead patient services in a health services organization.
• Manage clinical operations in a unionized environment.

Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Leadership Skills

Ability to Manage Multiple Requests

Teamwork

Education

Post-secondary degree in a relevant health discipline

Graduate degree in a relevant field

Job description

CancerCare Manitoba is a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of a world free of cancer drives every member of our team. CancerCare Manitoba is the perfect place to thrive if you're seeking a fulfilling career in an organization that is committed to its employees' well-being and professional development.

Competition # 129-25-713505523

Posting End Date: May 12, 2025

City: Winnipeg

Work Location: MacCharles

Department: Outpatient Clinic Service Program

Union: Non-Union

Hiring Status: Permanent

Anticipated Start Date: June 9, 2025

FTE: 1.0

Anticipated Shift: days

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Hourly Salary: $ 51.829, $55.019, $58.211, $61.401, $64.590, $68.225

Qualifications:

Education

• Post-secondary degree in a relevant health discipline from an accredited education institution
• A relevant graduate degree is an asset.

Experience

• 5 years of progressive management experience leading a broad spectrum of patient services in a publicly funded health services delivery organization, including:
• 3 years of direct clinical services delivery across one or more assigned clinical areas of health care such as:
  • Oncology, primary health, and/or community services including population health, health promotion and illness prevention for diverse populations across the human lifespan
  • acute inpatient, specialty care and complex ambulatory settings
  • integrating innovative community-based care modes (such as home care, primary care, etc.) to optimize healthy aging, health restoration and maintenance, and to deliver high-quality care in the areas of chronic disease, palliative care, community mental health, rehabilitation and/or long-term care
• 2 years of management experience leading a clinical operations team within a unionized environment is desired
• 2 years of experience implementing program planning, development and evaluation

An acceptable equivalent combination of education and experience may be considered.

Skills and Abilities

• Demonstrated strong organizational, interpersonal, communications and leadership skills
• Ability to manage multiple requests
• Ability to work independently and as part of a team
• Relevant healthcare-related management courses are an asset, including but not limited to change management, patient satisfaction, Multidisciplinary team environments, conflict resolution, and quality improvement

Required Licenses, Registrations, Designations

• Active member in good standing of an associated regulatory body is required, as appropriate.
• Membership in a professional association is preferred (e.g. Association of Regulated Nurses of Manitoba, Canadian Association of Pharmacy in Oncology, etc.)

Physical Demands and Working Conditions

• Must be able to work safely in a typical computerized office environment with frequent meetings and to lift and carry items of up to approximately 10 kg (25 lbs)
• Interruptions to respond to questions from executives and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled.
• Must have a valid Manitoba driver’s license and use of a personal motor vehicle for regular travel within the province

Other

• Must have a satisfactory employment record
• Must be legally able to work in Canada
• Ability to speak French

Interested and qualified applicants are invited to submit a detailed and current resume, plus a cover letter demonstrating how you meet the above qualifications and the above competition number.

This position is subject to a Criminal Record Check, including Vulnerable Sector Search, an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.

CancerCare Manitoba is committed to developing inclusive, barrier-free recruitment processes and work environment. If you are contacted by CancerCare Manitoba regarding a job opportunity or testing, please advise if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.

We thank all that apply and advise that only those applicants selected for further consideration will be contacted.