Manager Of Patient Services

NL Health Services; Stephenville; On-site; CAD 30,000 - 60,000; Full time

Job summary

NL Health Services seeks a Manager of Patient Services for the Outpatient Programs at Sir Thomas Roddick Hospital. The position requires a graduate in health care discipline with significant healthcare management experience. Responsibilities include leading a care team, managing resources, and ensuring quality patient care outcomes. The ideal candidate will demonstrate a strong blend of critical thinking, leadership, and communication skills.

Qualifications

• Five years' experience as a registered healthcare provider required.
• Minimum of two years' management experience and one year leadership within the last five years.
• Three years' experience in an Acute Care setting.

Responsibilities

• Provide leadership and direction for excellence in patient care.
• Coordinate and manage clinical department areas and resources.
• Lead interdisciplinary teams to support program planning.

Skills

Critical thinking

Effective problem solving

Strong communication skills

Education

Baccalaureate in a health care related discipline

Tools

Microsoft Word

Microsoft PowerPoint

Excel databases and spreadsheets

Job description

Zone: Western Zone
Location: STR - Sir Thomas Roddick Hospital
Manager Of Patient Services - Outpatient Programs
Western Zone
Permanent Full-time
88335POS

Hours: 70 hours (8 hours; Days, On-Call, Standby)

Salary: HL22 (CAD42.05 - CAD54.66 per hour)

Competition Number: VAC0012748

Posted Date: 2025-06-16

Closing Date: 2025-06-23

This position is based at Sir Thomas Roddick Hospital (STRH) in Stephenville with management of outpatient programs/services located at STRH, WMRH, and regional Diabetes. The manager is accountable for the management of clinical department areas. Also, assigned units are subject to change based on ongoing initiatives or changing priorities.

This position reports to the Regional Director of Clinical Services and will be responsible for providing leadership and direction to promote excellence in patient care. The successful incumbent will demonstrate the ability to coordinate, integrate, and facilitate the provision of care services, manage resources effectively, direct and lead the care team, as well as plan and direct change effectively. The incumbent will need to balance patient care requirements with the available resources to promote the best possible outcomes. To achieve this goal the manager oversees personnel, services, growth, and fiscal responsibilities.

The successful candidate must demonstrate the key skills, behaviours, abilities and knowledge as outlined in the five domains of the LEADS in a Caring Environment framework.

Leading yourself by having self-awareness, managing your performance and health, developing yourself, and demonstrating character that is in line with Western Health?s values of accountability, care, collaboration, excellence, respect and transparency;
Engaging others through fostering development of others, contributing to the creation of a healthy organization, communicating effectively, and building effective teams;
Achieving results by setting direction, strategically aligning decisions with vision, values, evidence, taking action to implement decisions, and assessing and evaluating outcomes;
Developing coalitions through purposefully building partnerships and networks to create results, demonstrating a commitment to customers and service, mobilizing knowledge, and navigating socio-political environments;
Systems Transformation by thinking analytically and critically and questioning and challenging the status quo, encouraging and supporting innovation, orienting oneself strategically to the future, and championing and orchestrating change.

QUALIFICATIONS REQUIRED: A baccalaureate prepared graduate of a health care related discipline with registration through a provincial regulatory body. Five (5) years? experience as a registered heath care provider is required. A minimum of two (2) years management experience and one (1) year leadership experience within the last five (5) years is also required. Candidates must have a minimum of three (3) years? experience in Acute Care setting.

The successful candidate will demonstrate critical thinking, effective problem solving and decision-making as well as strong communication skills. The candidate must work independently in a strong leadership role and be able to lead teams and work effectively within an interdisciplinary team environment to support program planning. The candidate must possess computer skills including Microsoft word, power point, and excel databases and spreadsheets.

In the event no suitable candidate is found with the above noted qualifications, consideration may be given to applicants with other combinations of experience and education

*A satisfactory record of work performance and attendance are required.