Manager Of Patient Services

NL Health Services; Corner Brook; On-site; CAD 76,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Manager of Patient Services for their Emergency Department and ICU. This permanent full-time position offers a unique opportunity to lead and innovate within a dynamic healthcare setting. The successful candidate will oversee critical operations, ensuring high-quality care while fostering team engagement and empowerment. With a focus on strategic planning and effective resource management, this role is pivotal in enhancing patient outcomes and organizational excellence. If you are passionate about healthcare leadership and ready to make a significant impact, this is the perfect opportunity for you.

Qualifications

• Baccalaureate prepared graduate with registration through a provincial regulatory body.
• 5+ years as a registered health care provider with management experience.

Responsibilities

• Provide leadership in planning, organizing, and evaluating emergency medicine.
• Manage resources effectively in an ever-changing health care environment.

Skills

Critical Thinking

Effective Problem Solving

Decision-Making

Strong Communication Skills

Leadership

Teamwork

Education

Baccalaureate in Health Care

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Zone: Western Zone
Location: WMH - Western Memorial Regional Hospital
Manager Of Patient Services
Western Zone - ER Emergency
Permanent Full-time
88670POS

Hours: 70 (8 hours; Days) 0800-1600 and 0830-1630 Hours; Monday to Friday

Salary: HL22 (CAD76,523.00- CAD99,480.00 per Annum)

Competition Number: VAC0008515

Posted Date: 2025-03-24

Closing Date: 2025-03-31

Western Health requires a Manager of Patient Services on a permanent basis at Western Memorial Regional Hospital in Corner Brook, NL for the Emergency Department and Intensive Care Unit (ICU). Reporting to the Regional Director for Medicine and Critical Care with Hospital & Clinical Services, this position provides leadership in planning, organizing, directing and evaluating activities within emergency medicine and intensive care while managing resources effectively. The individual in this position works in an ever-changing environment that focuses on meeting the core mandate of providing emergency medicine/critical care. The incumbent focuses on meeting the needs of the population served, the empowerment and engagement of team members, and the provision of high-quality care in keeping with best practices.

The successful candidate must demonstrate the key skills, behaviours, abilities and knowledge as outlined in the five domains of the LEADS in a Caring Environment framework:

1. Leading yourself: Having self-awareness, managing your performance and health, developing yourself, and demonstrating character that is in line with Western Health’s values of accountability, care, collaboration, excellence, respect and transparency.
2. Engaging others: Fostering development of others, contributing to the creation of a healthy organization, communicating effectively, and building effective teams.
3. Achieving results: Setting direction, strategically aligning decisions with vision, values, evidence, taking action to implement decisions, and assessing and evaluating outcomes.
4. Developing coalitions: Building partnerships and networks to create results, demonstrating a commitment to customers and service, mobilizing knowledge, and navigating socio-political environments.
5. Systems Transformation: Thinking analytically and critically, questioning and challenging the status quo, encouraging and supporting innovation, orienting oneself strategically to the future, and championing and orchestrating change.

Qualifications:

A baccalaureate prepared graduate of a health care related discipline with registration through a provincial regulatory body. Five (5) years’ experience as a registered health care provider is required. A minimum of two (2) years management experience and one (1) year leadership experience within the last five (5) years is also required. Candidates must have a minimum of three (3) years’ experience in an Acute Care setting.

The successful candidate will demonstrate critical thinking, effective problem solving and decision-making as well as strong communication skills. The candidate must work independently in a strong leadership role and be able to lead teams and work effectively within an interdisciplinary team environment to support program planning. The candidate must possess computer skills including Microsoft Word, PowerPoint, and Excel databases and spreadsheets.

In the event no suitable candidate is found with the above noted qualifications, consideration may be given to applicants who do not currently possess a Bachelor’s Degree, provided they are willing to complete the same within five years of appointment to the position. In this case, the successful applicant must be prepared to demonstrate proof of registration/enrollment to an appropriate degree program within the first year of appointment to the position. Furthermore, the successful applicant is required to provide annual updates based on the progress of each semester of the program.

Alternate combinations of qualifications may be considered.

A satisfactory record of work performance and attendance is required for this position.