Manager of Operations, Lakeridge Health

Queen's University; Oshawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

Queen's University is looking for a Manager of Operations for the Family Medicine MD program in Oshawa. This role involves managing program operations, fostering team collaboration, and implementing strategic initiatives to address the healthcare needs in Southeastern Ontario. Ideal candidates will have a strong leadership background and a dedication to equity and inclusion.

Qualifications

• University Degree required.
• Several years of leadership experience in operational or project management.
• Experience in relationship management and stakeholder relations.

Responsibilities

• Manages daily operations of the MD Family Medicine Program.
• Monitors operations to identify efficiency opportunities.
• Oversees all aspects of learner and faculty support.

Skills

Risk Management

Negotiation

Operational management

Strategic Planning

Team Management

Budgeting

Leadership Experience

Program Development

Supervising Experience

Financial Planning

Education

University Degree

Job description

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in inperson University activities. These requirements were suspended May 1 2022. However they remain in effect for students staff and faculty in workplaces including hospitals where patient care is provided and / or where the work duties or educational requirements of the position involve or support patient care.

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized / visible minorities Indigenous / Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

Queens Health Sciences is currently recruiting for a keystone position at their Lakeridge Health Campus which hosts the new Family Medicine focused MD program (position will be based in Oshawa). Using their strong relationship building and collaboration skills the Manager of Operations will apply their inclusive style of leadership to the overall management of the site. With the main campus located in Kingston Ontario the Manager of Operations will be required to create meaningful relationships with other leaders whom they do not see inperson often. This means the successful applicant will have to work independently during the implementation of initiatives and be able to build a positive culture within the Oshawa team to achieve the goals of this new program effectively. Additionally being able to effectively manage individuals and learn the business will be keys to success.

The QueensLakeridge Health Family Medicine MD program launched in September 2023. The first of its kind in Canada it trains MD students through to family medicine residency and will graduate practiceready communityfocused physicians who are able to provide comprehensive care to people in southeastern Ontario. This role is a great opportunity for someone who is excited about expanding an established program that is recognized Canadawide into a new community with clear goals to positively impact the health outcomes of Canadians both locally and nationally. Because of its potential to address the deficit in family doctors that the Durham Region and more broadly Canada are experiencing this is a highprofile initiative that other learning institutions will be monitoring and potentially mirroring in their own schools.

If you are an inclusive leader who would like an opportunity to build something new that has the opportunity to positively impact a crisis within Canadas health care system we encourage you to apply.

Job Description

KEY RESPONSIBILITIES :

Manages all administrative aspects and daily operations of the MD Family Medicine Program. Monitors operations to identify opportunities for efficiency. Assesses and determines support needs for the program makes recommendations to leadership team and oversees implementation of changes.

Oversees all aspects of learner and faculty support working closely with the curricular and administrative leadership of the Queens MD Program and the Department of Family Medicine Regional Education Lakeridge Health.

Interprets and applies policies and accompanying procedures to ensure compliance with university and external regulations.

As a member of the management team assists with strategic planning and objective setting. Assists the Assistant Dean in objective setting for the Campus monitoring the achievement of plans outlined.

Works closely with the Assistant Dean to establish and ensure a culture of Equity Diversity and Inclusion within the Program. Collaborates with the Queens Health Sciences EDI office to ensure cohesion and alignment with institutional priorities and initiatives. Is an ally to equitydeserving individuals and groups and promotes EDI initiatives within the Program.

Provides executivelevel support to the Assistant Dean and acts as a primary resource person for the Program. Conducts research and compiles data related to the Program to ensure stakeholder needs and objectives are fulfilled. Develops communications on behalf of the program and manages updates to websites.

Acts as signing authority for delegated accounts and approval on budget items. Participates in management meetings to design and approve the overall budget for the Program.

Oversees facility maintenance and operations of the Campus offices. Maintain and coordinates safety and maintenance procedures with Lakeridge Health.

Manages the coordination and operation of relevant committees. Works closely with the committee chairs sets agendas and maintains minutes in accordance with university and QHS policy. Maintains and monitors learner records to ensure accurate archives of student records ensuring that all records are updated maintained and accessible.

Leads a diverse team of staff providing daily guidance and support. Plans prioritizes and manages the work of employees providing strategic and tactical advice guidance and coaching. Identifies the need for staff resources participates on staffing committees and makes effective recommendations regarding employee selection.

Manages performance by establishing performance standards reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.

Assesses staff training and development needs and ensures that employees receive training

required to improve and sustain successful performance.

Investigates addresses and resolves employee / labour relations issues including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline discharge and probationary termination.

Other duties as required in the support of the department and / or unit.

REQUIRED QUALIFICATIONS :

University Degree.

Several years of experience in an organizationally relevant environment.

Demonstrated progressively responsible leadership experience in human resource management financial management and / or project management.

Demonstrated experience in relationship management and stakeholder relations to work collaboratively and diplomatically across and within diverse organizational units.

Experience in a postsecondary or public sector environment or knowledge of university structure policy and administrative systems considered an asset.

Consideration may be given to an equivalent combination of education and experience.

SPECIAL SKILLS :

Management skills and ability to motivate a team and create a positive work environment with a demonstrated commitment to employee development and safety.

Respects diversity and promotes inclusion in the workplace.

Ability to be objective fair and flexible without compromising standards and established policies.

Excellent communication (both verbal and written) and interpersonal skills.

Advanced administrative skills including the use of computers for data analysis and information distribution / reporting.

Exceptional organizational skills required to prioritize coordinate and direct the work of the department. Ability to cope with multiple demands and resolve priority conflicts.

Initiative and resourcefulness to work independently and assume responsibility for design implementation and completion of projects and development of recommendations.

Diplomacy discretion understanding and respect for confidentiality and the highest standards of professionalism.

Ability to adapt to and implement new technologies.

Knowledge of organizational precedents.

Ability to work in a stressful highpressure constantly changing environment.

DECISION MAKING :

Delegate work to other staff and draw attention to departmental priorities to encourage action.

Make human resource management decisions or recommendations to the appropriate decisionmaker.

Evaluates job candidates and makes effective recommendations on suitable hires.

Evaluates employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities or remedial action for staff disciplinary situations.

Assesses investigation outcome of grievances and makes effective recommendations on appropriate course of action or next steps on grievances.

Plan implement and evaluate administration policies procedures and practices in meeting QHS departmental and university goals and priorities.

Determine content of various reports such as business plans and other short and longterm planning documents that provide direction and propose objectives.

Determine data collection and analysis method and how to make information most accessible. Decide on most effective presentation medium and format for data.

Make daily operation decisions and resolve administrative problems within guidelines. Answer queries and produce and distribute information material.

Determine appropriate action to handle emergencies in accordance with departmental and university procedures.

Exercise sound decisionmaking in determining when issues need to be escalated to the Assistant Dean.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is committed to employment equity and diversity in the workplace and welcomes applications from women visible minorities Aboriginal Peoples persons with disabilities and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .

Required Experience :

Manager

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Temp

Experience : years

Vacancy : 1

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