Manager of Operations and Roads Maintenance

Town of Ajax; Ajax; Hybrid; CAD 137,000 - 171,000; Full time

Benefits offered by this job

Health & Wellness Program

Town of Ajax Fitness Centre membership

OMERS pension

Paid sick leave

Vacation and personal leave

Parental Leave Top-up

Employee & Family Assistance Program

Hybrid Work Program

Job summary

The Town of Ajax is seeking an experienced Manager of Operations and Roads Maintenance to lead operations, roads maintenance, and technical services. You will ensure compliant service delivery, manage contracts, and supervise unionized staff in a dynamic municipal setting.

You will oversee winter operations, road infrastructure, budgeting, and reporting while coordinating key projects and strategic initiatives to support Town infrastructure and customer service standards.

Qualifications

• Post secondary diploma or degree in Civil Engineering Technology.
• Registered as a Certified Engineering Technologist (C.E.T) with OACETT.
• Seven years of progressively responsible municipal road operations and maintenance experience, including at least five years in a supervisory role.
• Knowledge of Ontario statutes including the Municipal Act, Highway Traffic Act, OHSA, Employment Standards Act.
• Excellent communication, presentation and conflict resolution skills.
• Strong report writing and ability to prepare technical reports for Council and senior management.
• Proficient with Microsoft 365 suite.
• Ability to learn CityWorks, Amanda, JDEdwards and FMW.
• Valid G driver's license with clear driver’s abstract and ability to provide a criminal record check.
• CRS certification asset; additional studies in Public Administration/Business would be an asset.
• Class D license with Z air brake endorsement asset.

Responsibilities

• Develop work plans to meet or exceed service delivery and legislative requirements.
• Coordinate winter control operations, winter road patrols, roadway infrastructure inspections and road repairs.
• Administer road occupancy and municipal consent permits issued by the Town.
• Oversee contract administration and inspections for maintenance contracts and internal programs.
• Ensure MMS compliance with documentation, schedules, and reporting processes.
• Review and monitor budgets, procurements, and invoices; analyze financial data for tenders and business cases.
• Provide oversight of claims within the municipal right of way, including investigations and coordination.
• Allocate resources to ensure operational efficiency and identify future resource requirements.
• Provide leadership and oversight of unionized staff, including recruitment and performance management.
• Participate in department planning and project teams; support corporate missions and values.

Skills

Communication

Report writing

Customer service

Organization

Team leadership

Education

Civil Engineering Technology degree

C.E.T certification with OACETT

Tools

M365 Suite

CityWorks

Amanda

JDEdwards

FMW

Job description

Department Operations & Environmental Services

Job Type Regular Number of Positions 1 Affiliation Non-Union Compensation Range $136,923.00 - $171,153.00.

Job Summary The Manager of Operations and Roads Maintenance is accountable for the overall management, leadership and administration for the operations & roads maintenance, and technical services & maintenance contracts sections. This role is responsible for ensuring the efficient delivery of services that support the Town's infrastructure, legislative compliance, customer service standards, and operational excellence.

Job Duties

• Responsible for ensuring processes are in place and work plans are developed to meet or exceed a wide range of service delivery and legislative requirements.
• Leads the co-ordination of winter control operations, winter road patrols, roadway infrastructure inspections, road and sidewalk repairs, municipal sweeping including streets, parking lots and walk ways, culvert repairs, catch basin cleaning, storm sewer repairs and other road and infrastructure maintenance functions.
• Leads the administration and inspection of road occupancy and municipal consent permits issued by the Town.
• In addition, this position is responsible to oversee a very broad range of contract administration and inspections for maintenance contracts and internal programs that support the services provided by the department.
• For example; Storm Sewer Maintenance, Cub Cutting, and Storm Water Management Ponds.
• Ensure the Town is in compliance with the Ontario Reg. 239/02 (Minimum Maintenance Standards - MMS) as it relates to documentation, schedules including general tracking and reporting processes.
• Review and monitor finance and budget processes to ensure compliance including Capital Budgets, Operating Budgets, Procurements, Purchase Orders, Invoice approvals, etc.
• Analyze operational and financial data to support new tenders and service level reviews, financial recoveries and business cases; recommend budget changes as required.
• Provide oversight of the Town's response to claims arising within the municipal right of way, including investigations, evidence collection, insurance and legal coordination, attendance at discovery hearings, and representation in court proceedings as required.
• Allocates resources to ensure operational efficiencies, identifies operational gaps in service delivery, anticipates impacts of growth and identifies future resource requirements in collaboration Director of Operations.
• Provide leadership and oversight of unionized staff, including workforce planning, recruitment, performance management, employee development, succession planning, and attendance management, ensuring alignment with Town policies and collective agreement requirements.
• Participates as a management team member in Operations and Environmental Services and provides input on departmental planning and strategic initiatives; leads and/or participates on project teams as assigned and champions the corporate mission and values departmentally, and corporately.

Qualifications & Skills

• Education: Post secondary diploma or degree in Civil Engineering Technology.
• Registered as a Certified Engineering Technologist (C.E.T) with OACETT.
• Experience: Minimum of seven (7) years of progressively responsible experience in municipal road operations and maintenance, including at least five (5) years of supervisory experience, preferably in a unionized environment.
• An equivalent combination of education, training, and experience may be considered.
• Legislation: Excellent working knowledge of various pieces of Provincial Legislation including the Ontario Municipal Act, Highway Traffic Act, Occupational Health and Safety Act, Employment Standards Act, Ontario Traffic Manuals, etc.
• Communication: Excellent communication, presentation and conflict resolution skills, with the ability to effectively engage with various stakeholders.
• Strong report writing skills, with the ability to prepare technical reports, briefing materials, and presentations for Council, senior management, stakeholders, and the public.
• Customer Service: Superior interpersonal and customer service skills, with the ability to develop and maintain positive working relationships with a diverse range of internal and external stakeholders, including elected officials, municipal staff, consultants, contractors, the general public, stakeholders.
• Organization: Superior organizational skills, time management and planning skills with the ability to work in a fast-paced environment with changing priorities on a daily basis.
• Other Related Qualifications: Proficient skills in M365 (Word, Excel, PowerPoint, Outlook).
• Other Related Qualifications: Ability to learn new software programs such as CityWorks, Amanda, JDEdwards and FMW.
• Valid G driver’s license with a clear driver’s abstract and ability to provide a criminal record check dated within the last six months that is satisfactory to the Town upon being hired.
• Nice to Have Additional studies in Public Administration and/or Business and Management would be considered an asset.
• Certification as a Road Supervisor (CRS) with AORS is considered an asset.
• Class D Drivers License with a Z air brake endorsement is considered an asset.

What is Offered to Staff Compensation

We offer competitive pay that reflects the responsibilities of the position.

Hours of Work

This is a non-union full-time position that works 35 hours per week. The hours of work are Monday to Friday from 8:30 a.m. - 4:30 p.m.

Benefits

• Paid sick, vacation and personal leave days
• Parental Leave Top-up
• Employee & Family Assistance Program
• Health & Wellness Program, Town of Ajax Fitness Centre membership
• a defined benefits pension (OMERS pension - https://www.omers.com/)

Hybrid Work Program

The Town offers a Hybrid Work Program. The option to work from home some of the time, is currently a possibility with this position, and can be discussed during the interview process.

Vacancy Statement All job postings issued by the Town of Ajax are intended to fill existing vacant positions unless otherwise stated.

Equal Opportunity Employer

The Town of Ajax is committed to employment equity and building a workplace where all employees feel valued, respected and supported. We welcome applications from candidates of all backgrounds, especially those who have been historically excluded, including Black and Indigenous people, racialized communities, disabled persons, 2SLGBTQIA+ individuals, and others facing systemic inequities. If selected for an interview, you will be provided with an opportunity to indicate your access needs. We are committed to ensuring an accessible and respectful hiring process. If you would like to request content in an alternate format, please contact Human Resources by emailing [e-mail]. Personal information collected through the recruitment process will be used solely to determine eligibility for employment.

Artificial Intelligence (AI)

We utilize AI solely for the purpose of anonymizing the application process to help ensure fairness and equity. Please note that AI is not used to screen candidates or make decisions regarding their suitability for any role.

Thanks for your interest in the Town of Ajax! The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live.

Closing date: September 28, 2026.