Manager of Operations

Government of Newfoundland and Labrador; San Juan de Terranova; On-site; CAD 90,000 - 120,000; Full time

Job summary

Government of Newfoundland and Labrador seeks a Manager of Operations to provide strategic leadership and operational oversight for the Provincial Emergency Operations Centre (PEOC). You will ensure readiness, activation, and effective emergency functioning while coordinating provincial resources and response efforts.

You will develop PEOC policies, SOPs, and training programs, oversee the 24/7 on-call program, and manage budget planning for the Emergency Services Program to align resources with

Qualifications

• Degree in Emergency Management, Social Sciences, Business, Natural Resource Management or related discipline.
• Experience managing people and resources.
• Experience in stakeholder engagement is an asset.
• Experience in Emergency Management/Incident Management is an asset.

Responsibilities

• Provide strategic leadership and oversight of the Provincial Emergency Operations Centre (PEOC).
• Ensure PEOC readiness, activation and effective functioning during emergencies.
• Coordinate provincial resources and response efforts during emergencies.
• Develop and implement PEOC policies, SOPs and training programs.
• Oversee the provincial public alerting system and 24/7 on-call program for emergency communications.
• Lead budget planning and expenditure control for the Emergency Services Program.

Skills

Leadership

Policy writing

Communication

Stakeholder engagement

Time management

Professionalism

Education

Degree in Emergency Management or related field

Job description

Reporting to the Director of Emergency Services, the Manager of Operations provides strategic leadership and operational oversight for the Provincial Emergency Operations Centre (PEOC), ensuring its readiness, activation, and effective functioning during emergencies. The position is responsible for coordinating provincial resources and response efforts during emergency events and supports the Director in advancing public safety and emergency management objectives across Newfoundland and Labrador. The Manager of Operations is accountable for the development, implementation, and continuous improvement of PEOC management policies, procedures, and standard operating procedures (SOPs), as well as emergency management training and exercise programs. The role also oversees the provincial public alerting system and the division’s 24/7 emergency on-call program, ensuring timely and effective emergency communications and response coordination. As a subject matter expert in emergency management, the Manager of Operations provides leadership in the delivery of training programs and contributes to the development and enhancement of emergency management curricula, resources, and initiatives. The position further carries responsibility for budget planning, financial oversight, expenditure control, and the management of operating budgets within the Emergency Services Program, ensuring resources are utilized effectively and aligned with organizational priorities.

Screening Criteria

• Completion of a Degree in Emergency Management, Social Sciences, Business, Natural Resource Management, or a related discipline. (Equivalencies will be considered)
• Experience managing people and resources
• Experience in stakeholder engagement (asset)
• Experience in Emergency Management/Incident Management (asset)

Assessment Criteria

• Ability to lead others
• Ability to write policy and procedures
• Ability to communicate effectively
• Ability to maintain productive working relationships
• Ability to independently manage time and tasks
• Professionalism