Manager of Operational Process Improvement, North America

Alimentation Couche-Tard inc.; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading global convenience store company seeks a Manager of Operational Process Improvement to enhance operational efficiency across North America. In this full-time role, you'll develop new practices, drive technology adoption, and collaborate with teams to improve processes, directly impacting store operations and employee effectiveness. Join a vibrant community committed to insights and continuous improvement.

Benefits

Group Insurance Program

Pension Plan

Share Purchase Plan

Paid Time Off

Training and Development

Recognition and Rewards

Mentorship Program

Scholarship Program

Qualifications

• Experience in process improvement or comparable fields (2-5 years) is essential.
• Strong retail business acumen in the convenience and fuel industry required.

Responsibilities

• Develop new operating practices for optimal efficiency.
• Source new technology to enhance store operations.
• Lead pilot programs establishing new procedures.

Skills

Communication

Strategic thinking

Analytical thinking

Project management

Detail-oriented

Technological curiosity

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Power BI

Job description

At Couche-Tard / Circle K, our mission is simple : to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard / Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together!

Manager of Operational Process Improvement, North America

Department : Operational Excellence

Location : Toronto, ON or Calgary, AB

Type of employment : Permanent, Full Time (40 hours)

THE ROLE

This position will be part of the North American Operational Excellence Department . The goal of our team is to identify the best and brightest ideas to support Store Operations and 65,000+ Store Employees. This can be accomplished through improving existing or establishing new operational procedures. Process improvement can also be achieved by enhancing existing store systems or with the adoption of new technology. This position will allow you to become part of a talented team of specialists who have demonstrated skills in data, logistics, labor modeling, loss prevention, safety, and store operations leadership.

What You’ll Do

Want to start your career with us? Here's an overview of the main responsibilities of this position :

• Develop new operating practices to enable optimal efficiency
• Source new technology to further automate store operation functions
• Work cross-functionally with store operators and store support staff on initiatives that aim to minimize work requirements of store staff, while ensuring store standards are maintained and / or improved
• Lead piloting of new operating procedures to prove value and to de-risk potential issues at scale
• Mature successful pilot workstreams to enable scaled deployment, delivering efficient and effective training and management of change
• Deliver routine status updates on initiative progress to support staff and senior leadership
• Ownership and tracking of program performance metrics
• Drive engagement and execution of project priorities at all levels of organization
• Additional projects will be added and learned on the job through deep immersion with subject matter experts
• Collaborates across functions (e.g., supply chain, merchandising) regarding process improvement opportunities related to management of inventory in store

What You’ll Need

We want you to join our team! Here's what we're looking for :

Education

• Bachelor’s degree in business or related field is preferred. Other combinations of job-related experience and education that meet the requirements may be substituted.

Experience

• 2-5 years of experience in process improvement / optimization or comparable experience (e.g., program management, operations, management consulting, strategy, etc.)
• Strong retail business acumen with understanding of the convenience and fuel industry.

Knowledge And Skills

• Proficient in written and oral communication, with ability to effectively communicate across all levels of an organization (entry level staff to senior leadership)
• Out of the box, strategic analytical thinker – willing to take some risks on programs that could yield significant operational improvement
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Results-driven mindset with the ability to balance strategic planning and tactical execution
• Detail-oriented with a focus on accuracy and continuous improvement
• Understanding of basic project management practices
• High level of comfort with technological advancements and high level of intellectual curiosity
• Skilled in Microsoft Office tools – PPT, Excel, Power BI
• Basic understanding of Artificial Intelligence and Machine Learning in a retail, specifically related to inventory management
• Basic understanding of global economics

Why You Should Work Here

At Couche-Tard / Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us :

Benefits Package

• Group Insurance Program : Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Pension Plan : Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
• Share Purchase Plan : Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard / Circle K.
• Paid Time Off : Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.
• Training and Development : Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
• Recognition and Rewards : We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
• Mentorship Program : Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
• Scholarship Program : Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https : / / workwithus.circlek.com / ca / en to submit your application. We can't wait to hear from you!

At Couche-Tard / Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

Global Capabilities Network – GCN

Couche-Tard / Circle K values diversity and inclusion and aims to create a safe, accessible and rewarding workplace that showcases the unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, we encourage a wide variety of applications to ensure that we have a diverse workforce that is representative of the customers and the communities we serve. Accommodations are available upon request for applicants who participate in all aspects of the selection process.

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