Manager of Omnichannel & Partnerships

Toronto, ON; Hybrid or Remote; Virtual in Canada

As Manager of Omnichannel & Partnerships, you will put the client experience first and drive client loyalty and engagement by creating and supporting the day-to-day management of our omnichannel experiences, mainly post purchase delivery channels and digital payments, in sync with Canadian business priorities.

This manager will focus on the digital client journey and have a strong bias to leverage data to drive insights and actionable recommendations. In addition, you will explore and seed new initiatives in collaboration with Canada Leadership and our US partners that meaningfully drive the business and make shopping effortless for our clients across our stores and digital experience. Your work will uniquely intersect with teams touching the whole organization from eCommerce client experience and retail operations to marketing and product management. This role provides excellent visibility up and down the organization, including senior leadership, with an expansive view of our client’s value chain.

RESPONSIBILITIES

• Lead the Canada omni-business for Same Day Delivery, Buy Online Pickup in Store, Auto-Replen, Alternative Payments (e.g. BNPL), and Marketplaces.
• Manage Canadian partnerships with same day delivery, alternative payment, and marketplace vendors, which includes responsibility of pulling ad hoc data & analysis and reporting as needed and ensuring Canada is represented in partner-led marketing.
• Evaluate the omni business weekly and monthly to provide summary, generate insights based on marketing exposure and site performance, identify and storytell areas of opportunity and create action plans to address.
• Represent the Canada Digital Omni Experience and partner with cross-functional partners to run the post purchase delivery experiences. Key cross-functional partners will be, but are not limited to, the US Omnichannel & Partnerships teams, US Payments team, Retail Stores, Marketing, Merchandising, Product, Engineering and Finance. Partnering with these teams will be critical to align on the requirements and final structure of new experiences (client journey, product requirements, sign-off on marketing, etc) as well as problem solve issues for both short and long-term fixes.
• Build project plans and business cases for new launch experiences, including discovery questions, workstreams, timelines, milestones and keep teams accountable. Build and manage spreadsheets exploring pricing scenarios, forecasts, revenue opportunity and potential costs.
• Create the holiday omni fulfillment plan using client data and competitive insights and execute the plan to ensure calendar planning hits financial goals. Identify key seasonal moments with Marketing to amplify fulfillment marketing to position our client competitively (e.g. free shipping, last day to ship) and ensure key opportunities are maximized.
• Cultivate the next big thing. Leverage data, competitive landscape and client insights to recommend new valuable initiatives that support delivering ease and convenience.

WE’RE EXCITED ABOUT YOU IF YOU HAVE:

• 2-4 years prior experience in retail business, management consulting, investment bank, or a similarly strategic and operational role (retailer / consumer brand preferred).
• Ability to work through ambiguity and simplify the complex as well as ability to switch between working in micro-level details and storytelling at the macro level.
• Experience and/or strong interest and passion for the digital/retail space and consumer experiences; strong understanding of the industry movements in omnichannel fulfillment, alternative payments, marketplace, and other emerging digital experiences that deliver easy, convenient shopping to consumers.
• Strong strategic thinking, analytical, problem solving and organizational planning skills and ability to meet critical deadlines.
• Self-starter and independent with willingness to “roll up your sleeves”; nimble and flexible.
• Excellent communication skills (oral and written) and an expert in PowerPoint and Excel.
• B.A. or B.S.