Manager of Newcomer Support Services (Itinerant Team)

TNO – THE NEIGHBOURHOOD ORGANIZATION; Golden Horseshoe; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established community-based organization is seeking a dedicated Manager of Newcomer Support Services to lead an itinerant team. This role involves overseeing daily operations, managing staff, and ensuring effective delivery of programs that support low-income and newcomer communities. You will play a pivotal role in enhancing service quality, developing strategic goals, and fostering strong relationships with stakeholders. If you are passionate about community development and have a strong leadership background, this position offers a unique opportunity to make a significant impact in the lives of newcomers across Ontario.

Benefits

Extended Health Care

Health Spending Account

Professional Development Support

Employee Assistance Program (EAP)

Travel Insurance

Life Insurance

Long-Term Disability

Social activities organized by the organization

Qualifications

• 5+ years of experience in supervising staff in a client-oriented organization.
• In-depth knowledge of Settlement Programs and community engagement.
• Strong understanding of not-for-profit sector and funding procedures.

Responsibilities

• Manage day-to-day operations of Newcomer Support Services.
• Oversee program funding and ensure efficient resource use.
• Collaborate with teams to improve services and close service gaps.

Skills

Leadership

Program Management

Client Relations

Budget Management

Community Engagement

Problem Solving

Collaboration

Education

Undergraduate degree in social sciences

Master’s degree in social sciences

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Manager of Newcomer Support Services (Itinerant Team)

TNO – The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We are seekinga Manager of Newcomer Support Services (Itinerant Team)to join our team in afull-time contractrole until March 31, 2028, with possibility of extension based on funding.

POSITION SUMMARY

The Manager oversees the day-to-day operations of Newcomer Support Services, Itinerant Settlement Team at TNO, reporting to the Director of Newcomer Services. The itinerant team is comprised of Community Connections programs including SWIS (Settlement Workers in Schools). The Manager supports staff, collaborates with other TNO programs, and ensures objectives are met.

DUTIES & RESPONSIBILITIES

• Manage day-to-day program operations, coordination, work planning, budgeting, client/funder liaison, and reporting.
• Provide oversight to Itinerant Settlement program.
• Make decisions by following rules, policies, guidelines, and procedures independently.
• Develop program work plan, evaluation criteria, and assess program impact.
• Oversee program implementation, ensuring efficient use of financial and human resources.
• Manage and/or oversee program location(s) and site(s).
• Improve work processes and remove overlaps in coordination with other Program Managers/Directors.
• Develop, recommend, and manage program operational budget.
• Oversee program funding, including financial transactions, reports, and ad hoc funder requests.
• Identify and evaluate program risks, working with the Director and Vice President to control and resolve issues.
• Address issues proactively and consult when necessary.
• Identify and evaluate risks to the program and work with Director to control problems or risks, as appropriate.
• Work with other Program Managers and the Settlement program team to develop solutions that provide exceptional services, close identified service gaps, improve work process, remove overlaps, streamline process and improve overall service to clients
• Manage, lead, and support staff in program delivery, providing training, guidance, and performance reviews.
• Schedule staff shifts, ensure appropriate coverage, and address concerns following TNO’s procedures.
• Support hiring, orientation, and employee relations, including coaching/mentoring.
• Promote a culture of meeting client and neighborhood needs through teamwork.
• Support funding proposal development, including research and assisting the Director at various stages.
• Manage the program funding on a day-to-day basis by overseeing financial transactions, budget reports, and preparing ad hoc reports requested by funders and the agency
• Prepare monthly reports, program funder reports, program related records/documentation and process financial documents.
• Support the development and implementation of TNO’s strategic goals and operational plans.
• Participate in strategic planning, funding proposals, and operational decision-making activities.
• Make decisions based on rules, policies, guidelines, and independent judgment.
• Analyze and interpret multiple sources of information to apply policies.
• Ensure program services align with TNO’s client bill of rights, anti-racism & anti-oppression framework.
• Actively participates in program’s community development activities including advocacy, outreach and community engagement and empowerment activities.
• Develop and maintain strong relationships with the community, external partners, funders, and stakeholders.
• Collaborate with other Program Managers and Settlement teams to improve services and close service gaps.

QUALIFICATIONS & EXPERIENCE

• Undergraduate degree in social sciences, social service or a related field.
• Master’s degree in social sciences, social service or related field, or equivalent education and experience is an asset.
• At least five years’ experience as a strong people leader with a successful track record of supervising staff in a client-oriented organization.
• At least two years of experience working with clients at various levels in a community social agency/health environment.
• In-depth knowledge of Settlement Programs and experience with financial and administrative processes.
• Demonstrated experience in managing staff in a client-focused environment within a neighbourhood and community development framework.
• Solid understanding of not-for-profit sector, its stakeholders, community programs and funding proposal procedures.
• Knowledge of overall coordination and integration of services to newcomers to Canada.
• Experience working with and enforcing anti-oppression principles.
• Proficient at developing quality reports and deliverables using PowerPoint, Excel, and Word.
• Management Capability: Ability to plan, organize, coordinate, integrate, motivate and coach people to achieve performance results.
• Operational Expertise: Ability to streamline processes and make them more efficient, and work with others to adopt new procedures and processes.
• Relationship Building: Build successful relationships with individuals, staff, coworkers, teams, stakeholders and partners.
• Results Orientation: Drive to achieve deliverables and reach successful outcomes. Act with a sense of urgency to seize new challenges and opportunities and achieve deliverables and enhanced accountabilities.
• Problem Solving/Issues Management: Ability to identify and surface potential problems and take proactive action to address issues before they become bigger problems.
• Collaborative leadership style with the ability to work in a diverse team environment.

Screening– As a condition of employment, the successful applicant must complete a Vulnerable Sector Screening.

Job Type:Full-Time Contract Position until March 31, 2028.

Work Location(s):45 Overlea Blvd. Toronto, ON M4H-1C3 and other TNO locations.

Schedule:35 hours per week between 8:30 AM to 8:00 PM, with some Saturdays as required by program needs.

Benefits:

• Personal Emergency Leave
• Extended Health Care
• Health Spending Account
• Professional Development Support
• Employee Assistance Program (EAP)
• Travel Insurance
• Life Insurance and Long-Term Disability
• Social activities organized by the organization

Application Process: Please submit your resume and cover letter to [e-mail] with the subject line “Application for Manager of Newcomer Support Services” by May 18th, 2025. We thank all applicants for their interest, but only those selected for further consideration will be contacted.

TNO is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities, and other equity-seeking groups to apply. TNO is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code. Should you require accommodation at any stage of the recruitment process, please let us know.We thank all applicants for their interest but only those selected for further consideration will be contacted.

Job Types: Full-time, Fixed term contract

Benefits:

• Extended health care

Schedule:

• Monday to Friday
• Weekends as needed

Application question(s):

• Do you have a solid understanding of not-for-profit sector, its stakeholders, community programs and funding proposal procedures?

Experience:

• Supervising: 5 years (preferred)

Work Location: In person