Manager of IT Clinic and Corporate Applications

Medcan; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading healthcare provider in Toronto is seeking a Manager of IT Clinic and Corporate Applications to lead application support and development. This role involves collaborating with stakeholders, managing a high-performing team, and implementing innovative technology solutions. The ideal candidate will have extensive experience in IT management and a strong educational background in relevant fields. This full-time position offers a hybrid work environment, allowing for flexibility in work arrangements.

Benefits

Flexible work-from-home and office options

Access to wellness programs

Comprehensive health plans

Educational reimbursement

Recognition programs

Career growth opportunities

Qualifications

• 5+ years managing people and leading IT teams.
• Experience in cloud application management and modernization.
• Strong understanding of systems architecture and software development.

Responsibilities

• Manage application support and delivery while prioritizing team workload.
• Foster a collaborative environment and encourage professional growth.
• Optimize application support processes and monitor performance metrics.

Skills

Leadership

Analytical Acumen

Communication

Strategic Thinking

Intellectual Curiosity

Education

Post-secondary degree/diploma in Computer Science

Business Analytics

Software Engineering

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

Medcan is seeking an experienced Manager of IT Clinic and Corporate Applications to provide leadership for planning, implementation, and maintenance of solutions including application support. This individual is responsible for all aspects of the organization's Clinic and Corporate Application portfolio, including an application integration platform. The Manager will collaborate directly with business stakeholders to identify, recommend, develop, implement, and support cost-effective technology solutions to support our business.

Why You’ll Love Working Here:

• Hybrid Office Policy: Flexible work-from-home and office options.
• Coffee and Snacks: Keep your energy up with our delicious onsite offerings.
• Employee Perks: Access to wellness programs like fitness training and other discounted Medcan services and products.
• Benefits: Comprehensive health plans, retirement saving matches, educational reimbursement, and so much more!
• Engaging Work Environment: Join a team that values collaboration, creativity, and continuous improvement.
• Recognition: We celebrate our employees’ contributions through manager recognition and AwardCo prizes.
• Career Growth Opportunities: We believe in nurturing talent and providing opportunities for professional development and career advancement.

Key Responsibilities:

• Stakeholder Collaboration: Manage application support and delivery while prioritizing team workload and capacity. Partner with the business to continuously improve, optimize, and enhance processes and their use of applications. Continuously assess business needs and opportunities for improvements to leverage existing technology. Be a trusted advisor to business partners and IT colleagues on best practices and application of technology. Work closely with other IT management personnel in identifying, evaluating, selecting, and implementing information technologies that support corporate and IT strategies. Provide and own inputs to financial and capital planning processes.
• Team Leadership: Foster a collaborative environment, encourage professional growth, and ensure team members are aligned with the organization’s goals. Delegate responsibilities effectively, ensuring each team member understands their role and contributes to project success. Develop and maintain an effective organizational structure that supports the needs of the business and optimizes the pool of talent. Support and nurture staff, build paths to develop and grow the team, and set and measure performance objectives while providing regular one-on-one feedback to all team members.
• Data Accuracy and Reporting: Manage the enterprise application integration platform including governance, development practices, maintenance, and support. Regularly audit data sources, validate data quality, and address any discrepancies promptly. Create clear documentation for application support procedures and data definitions.
• Efficiency and Quality: Optimize application support processes by leveraging automation tools and best practices. Implement data validation checks to ensure high-quality application data. Continuously monitor performance metrics and identify areas for improvement. Balance efficiency with data accuracy to drive meaningful insights.
• Prioritization: Collaborate with senior management to align application initiatives with overall business priorities. Assess the impact and urgency of different projects and allocate resources accordingly. Communicate trade-offs and make informed decisions based on business value.
• Process Improvement: Regularly evaluate existing application processes and identify bottlenecks or inefficiencies. Propose enhancements, such as streamlining workflows, adopting new tools, or refining data models. Encourage a culture of continuous improvement within the team. Manage the application support and maintenance operations for the portfolio, along with other IT operational teams (Service Desk and Infrastructure Services). Ensure the continuous delivery of IT services through oversight of service level agreements with end users and monitoring of systems performance. Review software acquisition and maintenance contracts and assist with establishing master agreements to capitalize on economies of scale.

Qualifications:

• Experience: 5+ years managing people, including building and leading teams of high-performing IT professionals.
• Education: Post-secondary degree/diploma in Computer Science, Business Analytics, Software Engineering or related field.
• Technical Requirements: Experience managing external IT service providers and assessing the risk and cost implications of IT contracts and contract negotiations. Experience with onshore, nearshore, and offshore development and support processes. Experience in designing, building, transforming, and managing applications in cloud and application modernization strategies. Sound knowledge of systems architecture, technical design principles, and software development and integration technology.
• Strategic Thinking: Proven ability to design and implement innovative application strategies and build a strong technology portfolio.
• Intellectual Curiosity: Consistently seek clarity and ask “How” and “Why” questions to fully acquire necessary knowledge.
• Leadership: Exceptional leadership skills to build enthusiastic, high-performing teams while focusing on strategic goals. Strong organizational skills, the ability to perform under pressure, and manage multiple priorities with competing demands for resources. Strong understanding of human resource management principles, practices, and procedures.
• Performance Management: Experience designing effective application support and maintenance processes and advanced technology solutions for driving business outcomes.
• Analytical Acumen: Strong skills in collecting, organizing, analyzing, and disseminating information with precision. Experience with systems design and development from business requirements analysis through to day-to-day management.
• Communication: Excellent verbal, written, and presentation skills, engaging stakeholders across the enterprise with clarity. Strong negotiating skills (internally and externally). Ability to present ideas in a business-friendly and user-friendly language.

Reporting to: Vice President, Information Technology

Work Schedule: Full-time position working 40 hours per week based on business needs between regular office hours Monday to Friday 9-5 PM. Hybrid, with two days in the office per week.

Location: Our downtown Toronto clinic is conveniently located at 150 York Street, nearby St. Andrew station or a 10-minute walk from Union Station!

Ready to Apply? If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.