Manager of Data and Quality Improvement

Sistering; Toronto; On-site; CAD 75,000; Full time

Job summary

An established industry player seeks a passionate Manager of Data and Quality Improvement, dedicated to fostering a culture of excellence. This pivotal role involves leading data management and quality initiatives that align with the organization's mission. You will collaborate with diverse teams to analyze and report on data, driving positive outcomes for stakeholders. The ideal candidate will have a strong background in data governance and performance management, with a knack for innovative solutions. Join a dynamic environment where your contributions will make a real difference in the lives of those served.

Qualifications

• 5+ years of experience in data management and quality improvement.
• Strong understanding of data governance and performance measurement frameworks.
• Proficiency in data management and visualization tools.

Responsibilities

• Oversee data collection, storage, and analysis ensuring integrity and security.
• Design and implement quality improvement initiatives aligned with strategic priorities.
• Develop and monitor key performance indicators in collaboration with management.

Skills

Data Management

Quality Improvement

Performance Management

Data Analysis

Leadership

Communication Skills

Problem-Solving

Project Management

Education

Bachelor's Degree in Data Analytics

Master's Degree (preferred)

Tools

Power BI

Python

R

Microsoft Excel

MS Office Suite

Job description

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Title: Manager of Data and Quality Improvement

Position Type: Full-Time, Permanent

Hours: 25-35 hours per week, Monday to Friday (occasional after hour flexibility is required)

Location: 962 Bloor St West

Supervisor: Executive Director

Compensation: $75,000 annually

Sistering is a multi-service agency which offers practical and emotional support to women and trans people facing a variety of challenging life circumstances, including poverty, homelessness, social isolation, mental health and trauma histories.

Our Vision

Sistering envisions a world where all women and trans people, in all our diversity, are valued; a world where we are safe and supported, treated with dignity, and given the respect we deserve. When opportunities are just and equitable, we can live life on our own terms.

Our Mission

Our goal is to create a safe, non-judgmental space for women and trans people who are socially isolated, poor, homeless or precariously housed. Guided by principles of Anti-Oppression and Anti-Racism, Sistering works to change the social conditions that endanger women and trans

Sistering’s programs include a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach, On the Path to Employment and Spun Studio social enterprise, and individual and systemic advocacy.

How We Do It

Sistering operates on a trauma-informed and relationship-based model and our harm reduction philosophy is a core element of all the work we do: we are here to respond to participants’ needs, where they are at, in the moment, to support participants to learn how to reduce harm and/or increase safety. In addition, we recognize that their lives have meaning and value.

Position Summary

The Manager of Data and Quality Improvement plays a pivotal role in fostering a culture of continuous improvement and data excellence within the organization. This position is responsible for leading efforts in data management and quality improvement that align with the organization's mission and strategic objectives. The role involves close collaboration with staff at all levels to collect, analyze, interpret, and report on data to drive positive outcomes for internal and external stakeholders.

Responsibilities

Data Management

• Oversee the collection, storage, and analysis of organizational data, ensuring data integrity, accuracy, and security
• Develop and maintain data governance frameworks, policies, and procedures that align with the organization’s objectives
• Implement decision support tools and systems to enhance data accessibility and reliability across the organization
• Collaborate with departments to integrate data systems and improve data management processes
• Innovate and refine data collection methods, incorporating automated solutions where possible to enhance quality and efficiency
  
  

Quality Improvement

• Design and implement quality improvement initiatives aligning with the organization’s strategic priorities
• Identify opportunities to build organizational capacity for Quality Improvement (QI) through effective coaching, training, and development of tools and resources
• Lead efforts to ensure that QI initiatives are data-driven, sustainable, and contribute to the organization’s performance objectives
• Monitor and evaluate the effectiveness of QI initiatives, adjusting as needed to ensure continuous improvement
  
  

Performance Management

• Develop, implement, and monitor key performance indicators (KPIs) and operational metrics in collaboration with management to assess strategic and operational performance
• Analyze performance data to identify trends, anomalies, and areas for improvement, and prepare regular performance reports for stakeholders
• Provide consultation and assistance in the interpretation and communication of performance results to stakeholders, ensuring clear understanding and actionable insights
• Conduct external research to establish benchmarks and improve organizational performance assessments
  
  

Leadership and Collaboration

• Fostering a culture of data-driven decision-making within the organization
• Collaborate with program managers and other stakeholders to ensure data and performance management initiatives support programmatic goals
• Function as a change leader, building and maintaining relationships with internal and external stakeholders to engage them in data management, quality improvement, and performance management projects
• Represent the organization at sector forums related to data management, quality improvement, and performance management, staying informed of industry trends and best practices
  
  

Qualifications

Other Duties as Assigned

• Minimum 5 years of experience in data management, quality improvement, and/or performance management, preferably in a non-profit or public sector environment
• Bachelor’s degree in Data Analytics, Quality Improvement, Health Administration, Business Administration, Public Health, or a related field; a Master’s degree is preferred
• Certification in Quality Improvement or Lean Six Sigma is preferred
• Strong understanding of data governance, and performance measurement frameworks
• Excellent analytical, problem-solving skills with and strong attention to detail
• Proficiency in data management and visualization tools and software (e.g., Power BI, Python, R)
• Expertise in Microsoft Excel is required along with strong proficiency MS Office Suite
• Proven leadership experience with the ability to manage cross-functional teams
• Excellent verbal and written communication skills, with a capacity for conducting presentations and engaging diverse stakeholders
• Familiarity with project management tools and techniques
• Experience in adult learning principles, group facilitation, and coaching techniques
• Knowledge of privacy regulations and ethical considerations related to data management
• Experience working in the not-for-profit sector is an asset
  
  

Working Conditions

This position works in the office and community. Sistering is a 24/7 operation, fast paced, intense environment. There may be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees can expect to be in the proximity of animals.

Sistering is an Equal Opportunity Employer; we welcome and encourage applications from black, racialized persons/visible minorities, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities. Those who require special accommodation through the interview process will be provided with the appropriate support.

This role is an open vacancy, and we encourage all qualified candidates to apply. Applicants will be informed of the outcome following an interview as per Ontario employment regulations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Civic and Social Organizations

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