Manager of Clinical Services

Beth Donovan Hospice; North Grenville, Drummond-North Elmsley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community-focused hospice is looking for a Manager of Clinical Services to lead the clinical aspects of their Day Hospice and In-Home Visiting Programs. The role involves client assessments, volunteer coordination, and ensuring high-quality palliative care in a compassionate environment.

Benefits

Casual dress

Company events

Flexible schedule

On-site parking

Qualifications

• Experience in palliative care or hospice services is essential.
• Strong interpersonal and communication skills.
• Capable of leading a team and supporting volunteers.

Responsibilities

• Conduct intake assessments and home visits.
• Engage clients in Advance Care Planning and Goals of Care discussions.
• Oversee smooth operations of the Day Hospice Program.

Skills

Palliative care

Case management

Client navigation

Volunteer coordination

Communication

Job description

Beth Donovan Hospice provides compassionate support and professional care to individuals and their families as they journey through the challenges of life-limiting illnesses and end-of-life transitions. Whether in a home or hospital setting, the experienced staff and trained volunteers of Beth Donovan Hospice give of themselves to ensure that the families receive the assistance, support and guidance they need.
Founded through the compassion and vision of generous volunteers, Beth Donovan Hospice has been providing services to the community for over 30 years in the North Grenville - Merrickville area and more recently in the communities of South Ottawa.

Position: Manager of Clinical Services

Description:
Position Overview
We are seeking a Manager of Clinical Services to lead and support the clinical aspects of our Day Hospice and In-Home Visiting Programs. You will oversee clinical assessments, client and family system navigation, program delivery, and ensure high-quality palliative care aligned with best practices.

Key Responsibilities

• Conduct intake assessments and home visits to determine eligibility for hospice services
• Liaise with Volunteer Coordinator for timely volunteer-client matches
• Collaborate with clients and families to regularly assess their needs and to develop and document a care plan that is based on the client’s wishes, values, and beliefs
• Engage clients and families in Advance Care Planning and Goals of Care discussions
• Oversee weekly operations of the Day Hospice Program, ensuring smooth, compassionate service delivery including the scheduling and supervision of Day Hospice volunteers and drivers
• Provide direct care and case management during Day Hospice program including the supervision of complementary therapies (music, art, massage, etc.) and maintain a safe, clean, and well-equipped environment
• Support caregivers throughout the client’s illness trajectory, at end of life, and through bereavement
• Assist with the development and implementation of clinical policies and procedures
• Provide clinical backup support to the Home Support Program
• Support volunteer recruitment, orientation, and ongoing training
• Serve as a key liaison between Beth Donovan Hospice and healthcare/community partners. This includes attendance at weekly rounds at Kemptville District Hospital
• Facilitate Health and Safety Committee

Salary: $38-$41 / hour

Terms of Employment: Contract, 12 months

Deadline for Application: Thursday, July 17, 2025

How to Apply:
Interested candidates are invited to submit a resume and cover letter outlining relevant experience and passion for hospice care to: [e-mail]


Beth Donovan Hospice is an equal opportunity employer. Accommodations are available upon request during the recruitment process.


Job Types: 4 Days per week (flexible days) Fixed term contract


Benefits:
Casual dress
Company events
Flexible schedule
On-site parking
Flexible language requirement:
French not required
Schedule:
8 hour shift
No weekends
Work Location: In person