Manager of Clinic Services

CBI Health; Courtenay; On-site; CAD 52,000 - 100,000; Full time

Job summary

Join a leading community healthcare provider as the Manager of Clinic Services in Courtenay, BC. This pivotal role focuses on fostering team engagement, mentoring staff, and building strong community partnerships. You will be instrumental in enhancing client experiences and ensuring high standards of service delivery. The position offers opportunities for continuous learning and career growth within a supportive environment. If you are results-oriented, adaptable, and passionate about making a difference in healthcare, this role is perfect for you. Embrace the chance to lead a talented team and contribute to meaningful patient outcomes.

Benefits

Continuous learning and skills development

Training and mentoring from experts

Comprehensive benefits package

Flexible working hours

Virtual care options

Excellent administrative support

Qualifications

• Experience in a private clinic/rehab setting is essential.
• Must possess sound written and verbal communication skills.

Responsibilities

• Foster clinic engagement with local physicians and funders.
• Coach and mentor team members to enhance performance.
• Deliver on service excellence and ensure compliance with standards.

Skills

Coaching

Mentoring

Communication Skills

Organizational Skills

Problem-Solving

Education

Bachelor of Science in Rehabilitation Science

Master of Science in Rehabilitation Science

Job description

Manager of Clinic Services – Courtenay, BC

Salary Range: $52,000.00 - $100,000.00

Our clients are at the heart of what we do. The Manager of Clinic Services, reporting to the Area Manager, is accountable for creating an environment in the clinic that exemplifies CBI Health’s purpose, values, and client promise. This role is crucial in the development of team members by effectively coaching, mentoring, and engaging clinical and non-clinical team members, while also building and deepening partnerships in the community that result in business growth.

Responsibilities:

• Foster and support clinic team engagement with local physicians and funders (WCB, Auto Insurance Adjusters, and LTD); develop and nurture relationships with stakeholders and organizations that refer patients to CBI Health.
• Provide input into clinic business decisions, service delivery models, and developmental opportunities for team members that align with key strategic goals.
• Coach, mentor, develop, and performance manage team members through consistent use of performance review processes, ensuring all team members understand their key accountabilities, perform to the expected level, and have access to training and development resources.
• Take an active role in onboarding activities of clinical and non-clinical team members to enhance creating a talent-rich and high-performing team with a focus on excellence in client experience.
• Provide access to care through service provision (clinical) or contribute towards client experience and business initiatives of the clinic or the local area clinics (non-clinical).
• Set and deliver on clinic goals that align with key strategic priorities and implement service delivery models.
• Monitor client care and outcomes through file reviews with the clinical team and review of clinical practice indicators; ensure compliance with client data collection.
• Lead the administrative team in schedule management to drive timely access to services and schedule discipline.
• Provide strong leadership through effective people management and engagement activities that create an environment which draws and retains high-performing talent who live the values of CBI Health.
• Deliver on service excellence by leading initiatives and ongoing attention to ensuring the clinic meets expected access and consistency of service delivery standards for all clinical services, while ensuring the team has the tools and training to deliver the best clinical outcomes.
• Organize resources to solve problems and make tough decisions, while functioning independently as well as part of a team.
• As a clinician in the MCS role, create individualized care plans and coach clients through an evidence-based treatment approach to ensure outcomes align with sustainable return to work/function.
• Accurately assess, communicate, and provide hands-on treatment.
• As a non-clinician in the MCS role, provide a personalized client experience through effective scheduling, maximizing access to care, providing personalized interactions with clients, and problem-solving to reduce friction for both clients and team members.

Minimum Requirements:

• A Bachelor of Science or Master of Science in Rehabilitation Science is an asset OR equivalent education and/or industry experience.
• Experience in a private clinic/rehab setting.
• Be results-oriented, adaptable, well-organized, and able to function independently.
• Possess sound written and verbal communication and multi-tasking skills.
• Ability to provide employee development and coaching.
• Willingness to further skills through additional training.
• A registration in good standing with the regulatory body for your profession.

What CBI Health Can Offer To You:

We are proud of our friendly environment, supportive leadership, and knowledgeable team members. Our training, mentoring, and education programs will provide you with opportunities for continued learning and support. At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.

Total Rewards:

• Continuous learning and skills development, including growth pathways to higher levels of leadership.
• Training and mentoring from a national network of experts.
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental, and vision benefits, paid 100% by the employer.
• Excellent administrative support.
• Flexible working hours and virtual care options.

About Us:

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork, and innovation. Join CBI Health and find where your better begins. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. Thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion.