Manager of Client Services – Collections Recovery Services

Singlepoint-Group-International-Inc; Toronto; Hybrid; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Occasional travel across Canada

Job summary

SinglePoint is seeking a Manager of Client Services to lead the Client Services team for collections recovery portfolios in a hybrid Toronto role. You will drive client satisfaction, strengthen relationships, and optimize partnerships with internal teams for seamless delivery.

The ideal candidate brings 5+ years in client management within collections or BPO, strong CRM and MS Office skills, and willingness to travel for client engagements.

Qualifications

• 5+ years of experience in client management, account management, or client success, with experience in collections, recovery, or BPO operations required.
• Bachelor’s degree or equivalent experience. Must be legally authorized to work in Canada.

Responsibilities

• Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.
• Conduct regular business reviews and service assessments to strengthen relationships.
• Partner with internal teams to ensure seamless delivery and prompt issue resolution.
• Monitor client performance, analyze trends, and recommend service enhancements.
• Represent SinglePoint in client meetings and maintain detailed account documentation in CRM systems.

Skills

Client management

Relationship-building

CRM platforms

Microsoft Office

Travel flexibility

Education

Bachelor’s degree or equivalent

Tools

CRM software

MS Office

Job description

Manager of Client Services – Collections Recovery Services

Job Category: Client Relations

Requisition Number: CLIEN002513

• Posted : September 16, 2026


• Full-Time


• Hybrid

Locations

Showing 1 location

Toronto, ON M2J1R4, CAN

Description

Relationship & Growth-Focused | Collections Recovery / BPO Experience Required

The Opportunity

We’re seeking a Manager of Client Services to lead our Client Services team, supporting both first- and third-party collection portfolios. You’ll be responsible for delivering a strong client experience, strengthening relationships, driving operational performance, and identifying opportunities to expand and optimize our partnerships.

Key Responsibilities

• Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.


• Conduct regular business reviews and service assessments to strengthen relationships.


• Partner with internal teams to ensure seamless delivery and prompt issue resolution.


• Monitor client performance, analyze trends, and recommend service enhancements.


• Represent SinglePoint in client meetings and maintain detailed account documentation in CRM systems.

Qualifications

• 5+ years of experience in client management, account management, or client success, with experience in collections, recovery, or BPO operations required.


• Strong relationship-building and communication skills.


• Proven ability to identify and act on growth opportunities within existing accounts.


• Proficiency with CRM platforms and Microsoft Office.


• Comfortable with travel for client engagement.


• Bachelor’s degree or equivalent experience. Must be legally authorized to work in Canada.

What We Offer

• Competitive compensation with performance-based incentives.


• Career growth and professional development opportunities.


• Occasional travel across Canada for client engagement.

Our Work Culture

At SinglePoint, our core values — Purpose, Collaboration, Passion, Innovation, and Authenticity — set us apart.

• Purpose: We focus on results, not rigid rules.


• Collaboration: Everyone is engaged, and everyone wins.


• Passion: We bring energy and commitment to what we do.


• Innovation: Every idea matters.


• Authenticity: We trust your decision-making.

If you’re a client-focused professional who thrives on building relationships and driving growth, we’d love to hear from you.

SinglePoint uses artificial intelligence (AI) tools to support certain parts of the recruitment and screening process, including reviewing applications and identifying candidates who may meet the requirements of the role. AI tools may also be used to support the interview process. All final hiring decisions are made by our Human Resources team and hiring managers.

This posting is for an existing vacancy.

SinglePoint is an equal-opportunity employer. Accommodations are available upon request throughout the selection process. #LP