Manager of Access and Engagement

City of Greater Sudbury; Greater Sudbury; On-site; CAD 107,000 - 126,000; Full time

Benefits offered by this job

Health benefits

OMERS pension

Life insurance

Employee Assistance Program

Work-life integration

Job summary

The City of Greater Sudbury Public Library (GSPL) seeks a dynamic leader to join the senior team as Manager of Access and Engagement. This role shapes public library services by guiding teams responsible for collections, programming, information services, and access services.

You will champion exceptional customer experiences, lead annual business plans, manage budgets and contracts, build partnerships, and provide strategic advice to the CEO and Library Board.

Qualifications

• MLIS from a Canadian-accredited university.
• At least 5 years of progressive library experience, including 2 years in leadership.
• Strong knowledge of library operations, project management, and service delivery.

Responsibilities

• Provide strategic leadership for planning, delivery, and continuous improvement of library services.
• Lead and develop a diverse team in a unionized environment.
• Oversee Collections Services, Programming & Community Engagement, Information Services, and Access Services.
• Champion exceptional, human-centred patron experience.
• Develop and implement annual business plans aligned with priorities.
• Lead organizational projects and contribute to capital planning and service innovation.
• Manage contracts, budgets, and resources; steward public funds.

Skills

Leadership

Communication

Customer service

Problem solving

Change management

Education

MLIS (Master's in Library & Information Science)

Job description

Job Description

Job Status: Permanent position

Section: Access and Engagement

Division: Greater Sudbury Public Library

Department: Community Services

Location: Greater Sudbury

Welcome to the City of Greater Sudbury, where you'll discover more than just a dynamic place to live, you'll find a place where you can truly make a difference. Greater Sudbury has grown into a vibrant and diverse regional centre, serving as the primary hub for services across northeastern Ontario. Our community features a unique blend of urban, suburban, rural and natural environments, offering both a thriving economy and a warm, welcoming community. With a population of nearly 190,000 and one of the largest municipal land areas in Canada, the city is a key destination for financial, government and business services, tourism, health care, research and education.

The Opportunity

The Greater Sudbury Public Library (GSPL) is looking for an inspiring and collaborative leader to join our senior leadership team as Manager of Access and Engagement. In this key leadership role, you'll shape the future of public library services by leading teams responsible for collections, programming, community engagement, information services, and access services. You'll champion exceptional customer experiences, foster innovation, and ensure our services continue to meet the evolving needs of the Greater Sudbury community.

What You’ll Do

• Provide strategic leadership for the planning, delivery, and continuous improvement of public library services.
• Lead and develop a diverse team in a unionized environment, creating a culture of collaboration, accountability, and continuous learning.
• Oversee Collections Services, Programming and Community Engagement, Information Services, and Access Services.
• Champion GSPL's patron experience model to ensure outstanding, human-centred customer service.
• Develop and implement annual business plans aligned with the library’s strategic priorities.
• Lead organizational projects and contribute to capital planning and service innovation.
• Manage contracts, budgets, and operational resources while ensuring effective stewardship of public funds.
• Build strong partnerships with City departments, community organizations, and stakeholders.
• Provide strategic advice to the Chief Executive Officer and Chief Librarian, Administration Team, and Library Board.
• Monitor emerging trends in library services and implement innovative approaches that enhance community access and engagement.

What You’ll Bring

• Master's degree in Library and Information Science (MLIS) from a recognized Canadian-accredited university.
• A minimum of five (5) years of progressive library experience, including at least two (2) years in a leadership or supervisory role.
• Demonstrated success leading teams, managing change, and fostering an inclusive, high-performing workplace.
• Strong knowledge of public library operations, applicable legislation, project management, and service delivery best practices.
• Experience managing budgets, contracts, and organizational initiatives.
• Excellent communication, relationship‑building, and problem‑solving skills.
• A commitment to exceptional customer service and continuous improvement.
• Excellent written and verbal English communication skills; French language skills are considered a strong asset.
• A valid Class G driver's licence with an acceptable driving record and the ability to provide a Criminal Record Check.

Why Join Us

At the Greater Sudbury Public Library, you'll have the opportunity to make a lasting impact on one of the community's most valued public services. You'll work alongside a dedicated team committed to lifelong learning, inclusion, innovation, and exceptional service.

Join us in creating welcoming spaces, inspiring lifelong learning, and connecting our community through exceptional library experiences.

Salary And Additional Benefits

The salary range for this position is $106,641.99 to $125,533.17 per year (subject to review*). We also offer a comprehensive health benefits plan (100 per cent employer‑paid), an OMERS pension plan, life insurance, an Employee Assistance Program and more. We provide a supportive work environment that promotes work‑life integration.

Additional Notes

This role may be filled as a development opportunity if a fully qualified candidate is not identified. Salary will reflect a developmental range until qualifications are met.

• Subject to review: The group level and salary range are preliminary and will be confirmed following completion of the formal job evaluation review, in accordance with the City’s salary administration procedures.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us

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