Manager, OCC

Flair Airlines Ltd.; Toronto; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited travel perks

Comprehensive benefits

Employer-matched pension

Job summary

Flair Airlines Ltd. is seeking a Manager, OCC to lead the Operations Control Centre, ensuring safe and compliant daily flight operations in Toronto. You will guide policy, performance, and resource allocation, while coordinating with Dispatch and other teams to sustain reliability.

The role demands strong leadership, 5+ years in airline operations, and a focus on planning and execution in a fast-paced environment. On-site, 4-on/4-off call rotation, based at the YYZ office.

Qualifications

• Bachelor's degree in aviation management, business administration, or related field, or equivalent experience.
• Minimum of 5 years of experience in airline operations, with a focus on OCC and planning.
• Leadership experience guiding teams toward operational excellence.
• Strong communication and interpersonal skills with internal and external stakeholders.
• Solid knowledge of aviation regulations, safety standards, and compliance.
• Proficiency in Microsoft Office and airline operations software.

Responsibilities

• Provide overall leadership and operational oversight of the OCC, ensuring safe, compliant, and efficient flight operations.
• Develop and refine operational control policies and governance frameworks aligned with regulations and company standards.
• Lead the OCC team to ensure schedule integrity, regulatory compliance, and economic decision-making.
• Oversee aircraft flow analysis and operational performance analytics to support resource allocation.
• Maintain continuous flight-watch and provide proactive support to Dispatch and stakeholders.
• Manage irregular operations (IROPs) with cost-effective disruption recovery strategies.
• Drive On-Time Performance and network reliability through performance monitoring and root-cause analysis.
• Lead daily operational reviews with stakeholders to identify trends and implement preventative measures.
• Collaborate with Dispatch, Commercial, Airports, In-Flight, Safety, and Technical Ops for coordinated decisions.
• Oversee OCC systems and tools (e.g., NavBlue) ensuring updates and effective use.
• Lead onboarding and development of OCC team members and manage training competency.
• Ensure coverage planning, vacation, and leave coverage for operational continuity.
• Develop standardized operating procedures across OCC functions.
• Promote a culture of accountability, safety leadership, and operational discipline.

Skills

Leadership

Communication

Aviation operations

Schedule optimization

Stakeholder management

Regulatory compliance

Education

Bachelor's degree in aviation management or related field

Tools

NavBlue

Microsoft Office

Job description

Take Your Career to New Heights with Flair Airlines

We're here to make air travel affordable for everyone, and we're looking for talented individuals who want to help us continue changing the industry for the better. As Canada's most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we're looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we're confident in our approach.

Your Team:

Join the OCC and Planning team at Flair as a Manager, OCC, where you will play a key role in leading and overseeing OCC operations to ensure the safe, compliant, and efficient utilization of aircraft and crew resources. Reporting to the Director, OCC, you will provide leadership and direction to the OCC team, establish operational priorities, and support both long-term planning and day-of-operations execution. You will work closely with CSC, Crew Scheduling, Dispatch, MCC, and other operational teams to drive operational reliability, improve efficiency, and ensure compliance with safety and regulatory requirements. This role requires strong leadership, sound decision-making, and the ability to drive continuous improvement while maintaining accountability in a fast-paced operational environment. This role requires participation in a 4-on/4-off on-call rotation, including availability outside standard business hours to respond to irregular operations and urgent operational matters.

This is a full-time, on-site position that is based at our Toronto (YYZ) office.

A Day in the Life:

• Provide overall leadership and operational oversight of the Operations Control Centre (OCC), ensuring safe, complaint, and efficient execution of daily flight operations.
• Establish, implement, and continuously refine operational control policies, procedures, and governance frameworks in alignment with regulatory requirements and Company standards.
• Lead the OCC team to ensure operational integrity of the schedule, full regulatory compliance, and disciplined economic decision-making during both planned and irregular operations.
• Oversee aircraft flow analysis, operational performance analytics, and optimization tools to support effective resource allocation and schedule reliability.
• Ensure continuous flight-watch is maintained, providing proactive support to Dispatch and operational stakeholders in the event of deviations, diversions, or operational disruptions.
• Direct irregular operations (IROPs) management, ensuring cost-effective and consistent disruption recovery strategies that balance operational integrity, safety, and customer impact.
• Drive On-Time Performance (OTP) and network reliability through structured performance monitoring, root cause analysis, and corrective action planning.
• Lead daily operational performance reviews with cross-functional stakeholders to identify trends, resolve operational issues, and implement preventative measures to reduce recurrence.
• Maintain strong cross-functional alignment with Dispatch, Commercial, Airports, In-Flight, Safety, Technical Operations, and other operational partners to ensure coordinated decision-making and safe execution.
• Provide strategic direction and oversight of OCC systems and operational tools, including NavBlue and other platforms critical to operational control, ensuring system integrity, updates, enhancements, and effective utilization.
• Ensure appropriate system updates, process changes, and operational enhancements are implemented, documented, and communicated effectively across the OCC function.
• Lead the onboarding, training, and development of new OCC team members, and ensure ongoing training and competency development of current employees to maintain operational standards.
• Ensure appropriate coverage planning within the OCC team, including oversight of vacation, leave, and sick-day coverage to maintain operational continuity.
• Analyze operational performance data and irregular events to inform scheduling decisions, contingency planning, and continuous improvement initiatives.
• Develop and implement standardized operating procedures across all OCC functions to promote consistency, resilience, and operational flexibility.
• Lead and develop OCC personnel through structured performance management, succession planning, and continuous leadership development.
• Foster a culture of accountability, operational discipline, and safety leadership within the OCC team.
• Complete other duties as assigned.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values of respect, honesty, accountability, and efficiency while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • A bachelor's degree in aviation management, Business Administration, or related field, or equivalent experience is required.
• Experience:
  • Minimum of 5 years of experience in airline operations, with a focus on system operations control and planning.
  • Previous experience in a leadership role, demonstrating the ability to effectively lead and inspire teams towards achieving operational excellence
• Skills and Abilities:
  • Strong leadership skills with a proven ability to effectively manage and motivate teams, fostering a collaborative and high-performing work environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
  • Proven track record of managing charter operations and client relationships, demonstrating strong negotiation and problem-solving abilities.
  • Solid understanding of aviation regulations, safety standards, and best operational practices, with a commitment to upholding the highest levels of safety and compliance.
  • Ability to thrive in a fast-paced and dynamic environment, with a strong sense of urgency and attention to detail.
  • Proficiency in Microsoft Office suite and airline operations management software, with the ability to utilize technology to enhance operational efficiency and effectiveness.
• Requirements:
  • Clear criminal record check and satisfactory references.
  • Must be legally eligible to work in Canada without restriction.

Why You'll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the moment you join us, you'll have access to a comprehensive benefits package designed to support your well-being - because when you're at your best, so are we. This benefits package includes:

• Comprehensive Salary - A salary that reflects your experience and contributions.
• Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program.
• Retirement Savings - A pension plan with employer-matched contributions.
• Unlimited Travel Perks - Enjoy free and discounted flights for you and your travel companions.

Your Career, Your Journey - Join Flair!

At Flair, we're committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.