Manager, Crew Services

Flyyeg; Toronto; Vor Ort; CAD 95.000 - 125.000; Vollzeit

Benefits dieser Stelle

Unlimited travel perks

Comprehensive benefits

Pension plan with employer matching

Salary reflecting experience

Zusammenfassung

Flair Airlines in Toronto is seeking a Manager, Crew Services to lead the crew services team, oversee onboarding, uniforms, vendor relationships, and RAIC requirements, ensuring efficient and compliant administration.

The role collaborates with Flight Operations, In-Flight, Airports, and IT to address crew service needs, improve processes, and support crew members with the resources they need to meet operational requirements.

Qualifikationen

• Minimum of 5 years of relevant experience, including people management.
• Experience leading teams, budgets, and vendor coordination.
• Experience in airline Flight Operations or aviation environment is a plus.
• Proficiency with Microsoft Office 365 and EFB systems.
• Knowledge of Apple iPads and iOS is preferred.

Aufgaben

• Lead the Crew Services team, providing direction, coaching, performance management, and oversight of daily operations.
• Manage team workloads, departmental priorities, and service delivery to meet operational requirements.
• Work with Flight Operations and In-Flight leadership to address crew service needs and departmental priorities.
• Oversee crew-related administrative services, ensuring consistent processes, accurate records, and timely resolution of issues.
• Identify opportunities to improve service delivery, administrative processes, and the overall crew experience.
• Oversee administrative onboarding requirements for new flight crew, including system access, RAIC processing, TSA clearances, and required documentation.
• Coordinate logistical and administrative support for pilot and Flight Attendant ground school, including on-site assistance and distribution of onboarding materials.
• Monitor outstanding onboarding requirements and coordinate with relevant departments to address delays or documentation gaps.
• Manage the crew uniform program, including inventory, ordering, distribution, vendor relationships, and budget oversight.
• Oversee relationships with hotel providers and other crew service vendors, monitoring service delivery, costs, and performance.
• Address vendor-related issues, coordinate corrective actions, and identify opportunities for improving service quality and cost efficiency.
• Oversee the distribution and maintenance of aircraft documentation, including QRH, insurance documents, dangerous goods materials, and flight deck cards.
• Manage document revision and replacement cycles to ensure required materials remain current and compliant.
• Maintain the departmental Document Manager, coordinate manual updates, and support internal communications and meeting documentation.
• Liaise with IT on the administration and ongoing support of the Electronic Flight Bag (EFB) program.
• Coordinate TSA clearance requirements for flight training activities conducted in the United States.
• Support internal audits by maintaining accurate records and coordinating required documentation.
• Coordinate assigned Flight Operations initiatives and projects, monitoring progress and ensuring departmental requirements are addressed.
• Provide backup support for other Flight Operations administrative functions when required.
• Perform additional duties and responsibilities as assigned.

Kenntnisse

People management

Team leadership

Operational coordination

Office 365

EFB systems

Communication skills

Budget awareness

Ausbildung

Bachelor's degree in Business Administration, Aviation Management, or related field

Tools

EFB systems

iPad / iOS familiarity

Microsoft Office 365

Jobbeschreibung

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team:

Join Flair’s Crew Services team, where effective coordination and logistical support help meet the day-to-day needs of flight crew across the network. The Manager, Crew Services is responsible for leading the team and overseeing the administration of crew uniforms, vendor relationships, RAIC requirements, and internal crew communications.

The Manager, Crew Services, oversees service delivery, vendor performance, and administrative processes to ensure crew requirements are managed efficiently and consistently. Working closely with Flight Operations, In-Flight, Airports, and other internal teams, the role addresses service challenges, identifies opportunities for process improvement, and ensures crew members have the resources and support needed to meet operational requirements.

This role is based on-site at our Toronto, ON (YYZ) office.

A Day in the Life:

• Lead the Crew Services team, providing direction, coaching, performance management, and oversight of daily operations.


• Manage team workloads, departmental priorities, and service delivery to meet operational requirements.


• Work with Flight Operations and In-Flight leadership to address crew service needs and departmental priorities.


• Oversee crew-related administrative services, ensuring consistent processes, accurate records, and timely resolution of issues.


• Identify opportunities to improve service delivery, administrative processes, and the overall crew experience.


• Oversee administrative onboarding requirements for new flight crew, including system access, RAIC processing, TSA clearances, and required documentation.


• Coordinate logistical and administrative support for pilot and Flight Attendant ground school, including on-site assistance and distribution of onboarding materials.


• Monitor outstanding onboarding requirements and coordinate with relevant departments to address delays or documentation gaps.


• Manage the crew uniform program, including inventory, ordering, distribution, vendor relationships, and budget oversight.


• Oversee relationships with hotel providers and other crew service vendors, monitoring service delivery, costs, and performance.


• Address vendor-related issues, coordinate corrective actions, and identify opportunities to improve service quality and cost efficiency.


• Oversee the distribution and maintenance of aircraft documentation, including Quick Reference Handbooks (QRH), insurance documents, dangerous goods materials, and flight deck cards.


• Manage document revision and replacement cycles to ensure required materials remain current and compliant.


• Maintain the departmental Document Manager, coordinate manual updates, and support internal communications and meeting documentation.


• Liaise with IT on the administration and ongoing support of the Electronic Flight Bag (EFB) program.


• Coordinate TSA clearance requirements for flight training activities conducted in the United States.


• Support internal audits by maintaining accurate records and coordinating required documentation.


• Coordinate assigned Flight Operations initiatives and projects, monitoring progress and ensuring departmental requirements are addressed.


• Provide backup support for other Flight Operations administrative functions when required.


• Perform additional duties and responsibilities as assigned.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  
  
  
  • Post-secondary education in Business Administration, Office Administration, Aviation Management, or a related field is preferred.
  
  
  
  


• Experience:
  
  
  
  • Minimum of 5 years of relevant experience, including people management experience in an operational or administrative environment.
  
  
  • Experience leading teams, overseeing departmental budgets, managing vendors, and coordinating multiple operational priorities.
  
  
  • Previous experience within an airline Flight Operations department or aviation environment is considered an asset.
  
  
  • Proficiency in Microsoft Office 365 and familiarity with Electronic Flight Bag (EFB) systems and associated requirements.
  
  
  • Knowledge of Apple iPads and iOS operating systems is preferred.
  
  
  
  


• Skills and Abilities:
  
  
  
  • Ability to lead, coach, and develop team members while maintaining accountability for performance and service delivery.
  
  
  • Excellent organizational and prioritization skills, with the ability to manage competing deadlines and changing operational requirements.
  
  
  • Effective communication and interpersonal skills, with the ability to establish productive relationships with operational leaders, employees, and external vendors.
  
  
  • Sound judgment, analytical thinking, and problem-solving abilities when addressing operational and administrative challenges.
  
  
  • Financial awareness and the ability to monitor budgets, manage costs, and identify opportunities for operational efficiency.
  
  
  • Ability to evaluate existing processes, implement improvements, and maintain consistent service standards.
  
  
  
  


• Requirements:
  
  
  
  • Clear criminal record check and satisfactory references.
  
  
  • Must be legally eligible to work in Canada without restriction.
  
  
  
  

Why You’ll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary– A salary that reflects your experience and contributions.


• Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.


• Retirement Savings – A pension plan with employer-matched contributions.


• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

Apply by: October 26, 2026

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.