Manager, Network Operations Centre (Elevare Health)

Providence Health Care; Vancouver; On-site; CAD 108,000 - 155,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

State-of-the-art facilities

Inclusive culture

Meaningful impact

Health benefits & pension

Job summary

Qualifications

• Bachelor’s degree in Computer Science, Computer/Electrical Engineering or related field; seven to ten years of related experience.
• Proven experience in IT service management and incident management.

Responsibilities

• Lead day-to-day NOC operations and coordinate priorities across teams.
• Act as incident coordinator for high-impact events and drive post-incident reviews.
• Monitor service performance and drive continuous improvement of monitoring, playbooks and disaster recovery.
• Coordinate with information systems teams, vendors and partners on infrastructure projects and downtime procedures.

Skills

Network design

Observability

Cloud platforms (AWS/Azure)

Troubleshooting

Automation

People leadership

Cross-functional collaboration

Incident management

Privacy & security regulations

Project management

Communication

Education

Bachelor’s Degree in Computer Science, Computer/Electrical Engineering or related field

Tools

ITSM platforms

Observability dashboards

DevOps tools

Containerization

Cloud & on‑prem integration

Job description

When healthcare depends on technology, network reliability isn’t just an IT priority—it’s part of patient care. What if your network expertise helped power one of Canada’s most digitally advanced hospitals?

Opening in February 2027, the new St. Paul’s Hospital is being built to transform how healthcare is delivered, supported by some of the most advanced digital infrastructure in the country. Elevare Health, powered by PHC Ventures, is now hiring a permanent, full-time Manager, Network Operations Center to lead the team who will support the foundation of reliable, secure, and high-performing technology systems that clinicians, researchers, and patients will depend on every day. In this managerial technical role, you’ll lead NOC operations, incident response, monitoring, and continuous improvement while working across technical teams, vendors, and organizational leaders to maintain situational awareness and keep critical services running, ensuring the reliability, performance, and resilience of the systems behind exceptional patient care to ensure they continue running when they matter most.

Please note this is a primarily on-site position from Monday to Friday. This posting is scheduled to close at 11:59PM on Friday, August 21st.

What you will be doing

• Leading NOC operations: Leading the day-to-day NOC team, coordinating priorities across operational teams, supporting staff development, and ensuring effective monitoring, triage, escalation, and service delivery.
• Managing major incidents: Acting as the incident coordinator for high-impact events, directing cross-team response and escalation, communicating status to leadership, and leading post-incident reviews to strengthen future response.
• Driving reliability and continuous improvement: Monitoring service performance, identifying trends and capacity needs, and improving monitoring, alerting, operational playbooks, disaster recovery processes, and incident response to strengthen system reliability.
• Coordinating partners and technology initiatives: Working with information systems teams, vendors, and external partners to resolve complex operational issues, plan infrastructure improvements and downtime procedures, and lead NOC-related projects from planning through delivery.

What You Bring

Education, Training and Experience

• Bachelor’s Degree in Computer Science, Computer/Electrical Engineering or related field plus seven (7) to ten (10) years recent related experience in two (2) years in an operational leadership/coordination role or an equivalent combination of education, training and experience.
• Proven experience in information technology (IT) service management and incident management.

Skills and Abilities

• Demonstrated knowledge of network design and architecture.
• Demonstrated experience with observability and monitoring platforms.
• Demonstrated familiarity with Cloud Platforms (AWS or Azure), modern infrastructure and DevOps environments.
• Advanced troubleshooting and analytical thinking skills.
• Demonstrated familiarity with automation and process improvement.
• Demonstrated ability to manage, supervise, orient and train others.
• Ability to collaborate effectively cross-functional team members and external vendors.
• Demonstrated ability to prioritize and handle multiple incidents at once.
• Demonstrated understanding of related privacy and security regulations.
• Demonstrated knowledge and use of project management tools and ability to lead projects.
• Excellent interpersonal, oral and written communication skills.
• Physical ability to perform the duties of the job.

Preferred Skills and Abilities

• Background in systems administration or infrastructure engineering.
• Scripting or programming familiarity (Python preferred).
• Experience working with cloud and container environments.

Typical Tools and Platforms

• ITSM platforms (incident and ticketing systems)
• Observability and monitoring dashboards.
• Collaboration and incident management tools.
• DevOps workflow tools.

What We Offer

• Competitive Pay: $108,147 - $155,461 per year, depending on experience
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Meaningful impact: You will have the opportunity to work for an organization that is deeply committed to safeguarding of our surrounding environment by contributing to high quality care while promoting sustainable practices in your everyday work.
• A comprehensive health benefits package including dental, vision, and life insurance as well as pension.

Who We Are

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence Health Care has grown into a globally recognized leader in research, teaching, and care. As individuals within a mission-driven organization, we choose to be part of PHC because we value its long-standing dedication to social justice and compassionate care, its active efforts to advance environmental sustainability and planetary health, and its meaningful engagement in the process of Truth and Reconciliation with Indigenous Peoples. Curious about our culture and what it’s really like to work here? Check out the video below to meet some of the incredible people who make Providence a truly special place to work.