Manager, National Liability Claims Unit - Full Time, Hybrid (Toronto, Montreal, or New Westminster)

Starr Underwriting; Canada; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled manager for their National Liability Claims Unit. This full-time, hybrid role offers the opportunity to lead a dedicated team in providing exceptional claims management services. You will coach and mentor staff, oversee complex liability claims, and ensure client satisfaction through effective communication and problem-solving. If you have a strong background in claims adjusting and a passion for customer service, this position is a chance to make a significant impact in a dynamic environment.

Qualifications

• 6+ years of experience in liability, auto, and bodily injury adjusting.
• Ability to direct adjusters and work effectively in a team.

Responsibilities

• Mentor and coach staff, monitor performance against SLAs and KPIs.
• Manage complex liability claims and produce reports with minimal supervision.

Skills

Leadership

Communication Skills

Analytical Skills

Problem-Solving

Customer Service Focus

Multi-tasking

Education

University Degree

CIP Designation (in progress)

College Diploma or Equivalent Business Experience

Job description

Company:

ClaimsPro LP - International Programs Group
Manager, National Liability Claims Unit - Full Time, Hybrid (Toronto, Montreal, or New Westminster)

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's of London, self-insured entities, and organizations with high deductibles. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals who understand the specific language and technicalities of this market, and who are dedicated to provision of the highest quality TPA services.

Role Responsibilities:

People Processes:

• Acts as coach and mentor, providing technical and facilitation training to supervisory and file handling staff.
• Works with the team to monitor performance and achievement of SLAs, KPIs, audit initiatives, and interim billing targets.
• Conducts weekly reviews of new claim files at 60/120/180 days.
• Reviews deductible collection processes and their implementation.
• Reviews and trains the team on new contracts, guidelines, and regulatory requirements.
• Reinforces claim data integrity.
• Participates in recruiting new employees.
• Assists the Head of Claims/Operations as required.
• Engages in client-facing activities when needed.
• Manages a small number of own claim files.

Claims Management of a Reduced Pending:

• Works independently to examine or direct complex liability claim handling.
• Assembles information to evaluate the scope of loss and determine coverage and indemnification.
• Produces complex reports with minimal supervision.
• Directs field adjusters during investigations.
• Settles claims directly with claimants or their representatives.
• Manages claim payments and settlements through trust accounts.
• Liaises with stakeholders to meet client needs.
• Seeks managerial advice collaboratively when necessary.

Qualifications & Experience:

• University degree, college diploma, or equivalent business experience.
• Working towards CIP designation.
• Minimum of 6 years’ experience in liability, auto, and bodily injury adjusting, including demonstrated leadership.
• Multi-line adjusting experience is an asset.
• Experience with Lloyd’s is an asset.
• Ability to direct adjusters of all levels and work effectively in a team.
• Effective communication skills, both written and oral.
• Positive attitude with a customer service focus.
• Strong analytical, problem-solving, and organizational skills.
• Proactive in identifying and implementing solutions.
• Ability to multi-task in a fast-paced environment.

SCM Insurance Services and affiliates encourage applications from people with disabilities. Accommodations are available upon request during recruitment.

SCM and its affiliates do not accept unsolicited resumes from third-party recruiters and will not pay fees for such submissions. Resumes from candidates directly are welcomed.