Manager, Middle Office

Citco GSGS; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a team in the Reconciliations and Client Service department. This role involves ensuring the integrity of client transactions, fostering team development, and maintaining high service standards. With a focus on risk management and best practices, you will play a crucial role in delivering exceptional client experiences. If you are passionate about financial services and have a knack for leadership, this opportunity is perfect for you. Join a company that values diversity and offers a supportive environment for professional growth.

Benefits

Flexible working arrangements

Training and education support

Diversity and inclusion initiatives

Qualifications

• 6+ years in Financial Services with strong analytical and management skills.
• Professional accounting designation is an asset.

Responsibilities

• Lead a team in Reconciliations and Client Service, ensuring accuracy of records.
• Monitor team deliverables to meet client SLAs and manage risks effectively.

Skills

Analytical Skills

Customer Relationship Management

Team Management

Communication Skills

Product Knowledge (Domestic, Global, OTC)

Fixed Income Knowledge

Derivatives Knowledge

Education

Bachelor's Degree

Master's Degree

Tools

Aexeo

Job description

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

About You:

• You have a Bachelor or Master level degree.
• You have 6+ years in Financial Services.
• You have Product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge.
• You have exposure to systems implementations and work flow process initiatives.
• You have strong customer relationship management.
• You have strong analytical skills.
• You have experience managing a team.
• You have excellent communication skills.
• You have knowledge of Hedge or Mutual Funds.
• Professional accounting designation is an asset.

Our Benefits:

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Your Role:

• Lead a team within the Reconciliations, Client Service and Delivery group. The Reconciliations function is responsible for reconciling client transactions to 3rd party data, to ensure the integrity and accuracy of the records. The focus of the CS and D function is to identify and resolve issues described in the 3rd party reconciliations, to ensure that the portfolio is maintained (cash flows and security updates), and that any residual risk is captured and signed off prior to production of financial statements.
• Need to have an in-depth understanding of the risks, cash flows and best practice protocols required to be able to service your clients and ensure that your team meets the SLA’s. The ability to build and develop the professional skill set within your team will be critical as we look to improve our service.
• Lead a team of experienced and junior finance professionals, while working with colleagues across functions to service your clients.
• Ensure that the team is sufficiently resourced, client deliverables are covered and overtime is minimized.
• Work with staff to ensure that risk on positions and activity is managed, communicated and escalated.
• Monitor the team’s deliverables to ensure that client SLAs are consistently met, while assisting to negotiate changes where applicable. Be aware of, and ensure, that best practice protocols are consistently applied.
• Be a subject matter expert on Reconciliation processes and systems; well versed in financial instruments and the economics of maintaining positions (both theoretical and practical application in Aexeo).
• Assist with new business projects and act as a point of contact for clients and counterparts within Citco during the process.
• Coach and develop staff to perform successfully in their current roles and develop them into management positions.