Manager, Mental Health Services - Job ID: 2025-133

Parkdale Queen West CHC; Toronto; On-site; CAD 86,000 - 104,000; Full time

Job summary

Parkdale Queen West Community Health Centre is seeking a Manager of Mental Health Services to lead trauma-informed case management and short-term counselling teams within a community health setting.

You will supervise interprofessional staff, oversee operational management including budgets and data analytics, and drive quality improvement initiatives to expand and enhance services for clients facing complex health and social issues, including people who use drugs and survivors of intimate

Qualifications

• Graduate degree in social work, counselling or related field, or equivalent experience.
• 3 to 5 years of progressive management in a supervisory capacity, in mental health or related field; experience in a unionized environment is an asset.
• Significant experience working with populations experiencing complex health and social issues, with a preference for experience in a community-based healthcare setting.
• Trauma-informed principles, practices, and innovative approaches in counselling; familiarity with harm reduction.
• Excellent communication, interpersonal and organizational skills; high level of critical thinking and reasoning.

Responsibilities

• Supervise and manage the performance of a strong interprofessional team, ensuring high standards of care and service provision are maintained.
• Recruit and onboard new team members as needed.
• Provide operational management and support, including managing budgets, work plans, data analytics, and quality improvement initiatives.
• Prepare appropriate reports for organizational and funder requirements.
• Work collaboratively across the Client Services leadership portfolio to ensure that counselling services meet the needs of the different populations served
• Participate on project and planning committees as required.
• Work with staff teams and partner organizations to respond to organizational and community needs.
• Lead and participate in team and partner meetings, committees, and cross-organizational initiatives to ensure alignment and maximize collaboration

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Critical thinking

Education

Graduate degree in social work or related field

Job description

JOB POSTING

Full Time Regular Position

Job ID: 2025-133

Manager, Mental Health Services

One Full-Time Regular Position, 1.0 FTE (37.5 hours/week)

Position Status: Replacement for existing position

Parkdale Queen West Community Health Centre (PQWCHC) is a dynamic, community-based health care organization serving mid-west downtown Toronto. Offering a broad range of services, including primary health care, dental care, harm reduction, health promotion, counselling, and community development programming, we are also committed to serving people who face barriers to health care, and we strive to reduce these barriers. PQWCHC is a multi-sited organization.

A progressive leader, committed to anti-oppression, cultural awareness, and responsiveness in working across diverse populations, you will welcome this opportunity to contribute to a vision of Inclusive Communities. Responsive Healthcare. Healthier Lives.

Reporting to the Director, Integrated Primary Care, you will leverage your experience as a manager who is committed to ensuring the delivery of trauma-informed case management and short-term counselling services to clients, including people who use drugs, individuals who experience intimate partner violence, and individuals who have experienced other trauma. Accountable for daily operations, you will provide the necessary leadership and staff support to ensure the quality and efficiency of services to clients, identify opportunities to improve and expand on existing services and, as a member of the management team, work collectively to implement organizational strategies and achieve desired outcomes.

General Responsibilities:

• Supervise and manage the performance of a strong interprofessional team, ensuring high standards of care and service provision are maintained.
• Recruit and onboard new team members as needed.
• Provide operational management and support, including managing budgets, work plans, data analytics, and quality improvement initiatives.
• Prepare appropriate reports for organizational and funder requirements.
• Work collaboratively across the Client Services leadership portfolio to ensure that counselling services meet the needs of the different populations served
• Participate on project and planning committees as required.
• Work with staff teams and partner organizations to respond to organizational and community needs.
• Lead and participate in team and partner meetings, committees, and cross-organizational initiatives to ensure alignment and maximize collaboration

Experience and Qualifications:

• Graduate degree in social work, counselling or related field, or equivalent experience
• 3 to 5 years of progressive management in a supervisory capacity, in mental health or a related field; experience in a unionized environment is an asset.
• Significant experience working with populations experiencing complex health and social issues, with a preference for experience in a community-based healthcare setting
• Highly committed to trauma-informed principles, practices, and innovative approaches in the delivery of counselling services and familiarity with harm reduction approaches
• Demonstrated excellent communication, interpersonal and organizational skills High level of critical and logical thinking, analysis, and reasoning

Compensation:

$85,910 to 103,506 per annum, plus Group Benefits and HOOPP (Healthcare of Ontario Pension Plan)

Job ID: 2026-133

Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense. Employment is conditional upon having had a full series of COVID-19 vaccinations (2 doses, plus a booster within the past 6-12 months) 14 days before starting employment.

PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves and we encourage applicants who reflect Toronto’s indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage applications from all qualified candidates, including people with disabilities. Accommodations are available on request. Parkdale Queen West CHC is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses.