Director, Integrated Primary Care

Abiona Centre (formerly Massey Centre and Humewood House); Toronto; On-site; CAD 104,000 - 130,000; Full time

Benefits offered by this job

HOOPP benefits

4 weeks vacation

5 personal development days

Professional development opportunities

Job summary

Parkdale Queen West CHC, based in Toronto, seeks a Director of Integrated Primary Care to lead core primary care and mental health services, drive program quality, and advance health equity. You will manage multi-disciplinary teams, engage with funders and partners, and shape organizational strategy to improve outcomes for marginalized communities.

Reporting to the VP, Client Services, you will oversee budgets, quality initiatives, and workforce planning, while championing anti-racist and

Qualifications

• Seven to ten years of progressively senior management experience in a community health or primary health setting.
• Current registration with a relevant Ontario regulatory college is an asset.
• Strong understanding of equity, anti-racism, harm reduction, and decolonizing practices.
• Ability to lead across diverse communities and partnerships.
• Excellent written and verbal communication.

Responsibilities

• Guide and ensure effective daily operations in the provision of all primary care and mental health services.
• Assure service quality to provide safe and effective care to clients, ensuring a high level of client experience.
• Motivate and foster high-performance teamwork and collaborative relationships within an interdisciplinary framework.
• Ensure clinical operations are efficient, integrated, and responsive to evolving client and community needs across all service streams.
• Develop program budgets in collaboration with managers, while maintaining overall oversight and ensuring fiscal accountability through variance monitoring, forecasting, and alignment with funder requirements and organizational priorities.
• Lead the development, implementation, and reporting of the Health Quality Ontario Quality Improvement Plan (QIP) and internal quality improvement initiatives.
• Participate in the development and implementation of organizational strategy and operational plans to achieve corporate objectives.
• Provide insights and leadership at relevant forums to advance the work and profile of Parkdale Queen West and the community health sector locally, provincially, nationally, and internationally.
• Liaise with a variety of external stakeholders, including funders, community agencies, associations, and other community health centres.
• Ensure that client access points are efficient, responsive, and accessible.
• Develop and implement a responsive health human resources strategy to meet client needs.
• Develop, implement, and evaluate strategies and programs to meet client needs and funder obligations.
• Staff committees of the Board of Directors as required.
• Demonstrate integrity, embrace anti-racism, diversity, and exemplify the values of the organization at all times.

Skills

Leadership

Health equity focus

Strategic planning

Staff engagement

Interdisciplinary teamwork

Education

Master's degree in Health Administration, Business, or health-related field

Job description

About the job Director, Integrated Primary Care

ABOUT PARKDALE QUEEN WEST CHC (PQWCHC)

Parkdale Queen West CHC (the Centre) is a non-profit, community-based health organization committed to improving the health of community members, particularly those at risk for poverty and discrimination. Our multi-disciplinary approach includes the provision of primary health/dental care, counselling, harm reduction, community development, advocacy, and innovative partnerships with other organizations.

The Centre has a focus on individuals and communities facing barriers to quality healthcare, including vulnerable groups like newcomers, seniors, Indigenous and racialized communities, LGBTQ communities, homeless or street-involved individuals, people who use drugs, low-income people, and people living with mental health conditions. Parkdale Queen West CHC is a pro-choice and LGBTTQ and 2-Sprit-positive organization committed to employment equity and anti-discrimination. Parkdale Queen West CHC is committed to a harm reduction and health promotion framework across our services.

WHY JOIN PARKDALE QUEEN WEST CHC

Our vision is to create inclusive communities and responsive healthcare that lead to healthier lives. We are committed to providing and leading equitable, accessible, comprehensive healthcare for people where, when, and how they need it. Our values include client-centered care, community responsiveness, social justice, equity and access, capacity building, humility and reconciliation, and accountability. We embrace a multi-disciplinary approach, including primary health/dental care, counseling, harm reduction, community development, advocacy, and innovative partnerships with other organizations.

VISION

MISSION

Providing and leading equitable, accessible, comprehensive healthcare for people where, when, and how they need it.

VALUES &DEFINITION

• Client-centered- We make our work client-centred by meeting individuals where they are at and by providing compassionate care to support their informed choices in a safe, accessible, non-judgmental space, throughout their journey.
• Community responsiveness- We respond to the needs of our clients and communities by listening to them and acting in a timely manner through an integrated, flexible, and evidence-informed approach. We collaborate with external partners to plan and deliver services.
• Social justice, equity, and access- We advocate for social justice, equity, and access by providing a point of entry that challenges individual and system barriers. We collaborate with external partners to effect system change that eliminates barriers for the marginalized communities and promote population health.
• Capacity building- We build capacity of clients, staff and sector through support, empowerment, education, and opportunities.
• Humility and Reconciliation- We recognize that reconciliation is a journey and will work towards building a renewed relationship with First Nations, Inuit and Metis peoples based on the recognition of rights, respect, and partnership. We will undertake this with humility, acknowledging ourselves as learners in a continuous process of self-reflection. This self-reflection enables us to understand personal and systemic discrimination and to develop and maintain respectful processes and relationships based on mutual trust.
• Accountability- We respond to and deliver on our commitments to clients, staff, communities, and stakeholders through open and transparent communication.

ABOUT THE ROLE

Reporting to the VP, Client Services, the Director of Integrated Primary Care is responsible for overseeing all primary health care and mental health services operations, ensuring the quality, effectiveness, and efficiency of services provided. This role involves leading a team of managers responsible for primary care, mobile health, dental services, mental health and counselling, and case management. The role also includes influencing front-line staff, and actively shaping organizational strategy. The Director will champion the needs of the diverse communities served by the Centre, with a strong focus on health equity and anti-racist, anti-oppressive, and decolonizing practices. The Director will also play a critical role in enhancing employee health and wellness through a structured organizational approach, collaborating with other leaders across the organization and sector. This role requires exceptional decision-making skills and a strategic approach to healthcare management.

KEY RESPONSIBILITIES

• Guide and ensure effective daily operations in the provision of all primary care and mental health services.
• Assure service quality to provide safe and effective care to clients, ensuring a high level of client experience.
• Motivate and foster high-performance teamwork and collaborative relationships within an interdisciplinary framework.
• Ensure clinical operations are efficient, integrated, and responsive to evolving client and community needs across all service streams.
• Develop program budgets in collaboration with managers, while maintaining overall oversight and ensuring fiscal accountability through variance monitoring, forecasting, and alignment with funder requirements and organizational priorities.
• Lead the development, implementation, and reporting of the Health Quality Ontario Quality Improvement Plan (QIP) and internal quality improvement initiatives.
• Participate in the development and implementation of organizational strategy and operational plans to achieve corporate objectives.
• Provide insights and leadership at relevant forums to advance the work and profile of Parkdale Queen West and the community health sector locally, provincially, nationally, and internationally.
• Liaise with a variety of external stakeholders, including funders, community agencies, associations, and other community health centres.
• Ensure that client access points are efficient, responsive, and accessible.
• Develop and implement a responsive health human resources strategy to meet client needs.
• Develop, implement, and evaluate strategies and programs to meet client needs and funder obligations.
• Staff committees of the Board of Directors as required.
• Demonstrate integrity, embrace anti-racism, diversity, and exemplify the values of the organization at all times.

What We Value

At Parkdale Queen West Community Health Centre, our core values guide our approach to providing comprehensive and compassionate care. We prioritize client-centered care and innovation, ensuring alignment with the Community Health Centre care model. We are firmly committed to health equity, anti-racist and anti-oppressive principles, and the decolonization of policies and processes. We value collaborative leadership that excels in staff engagement, teamwork, and strategic system alignment, with a strong understanding of community partner services. Our focus on continuous quality improvement and problem-solving ensures effective challenge resolution. We advocate for staff well-being, supporting their development, work-life balance, and career growth within a unionized environment. We seek a Director who embodies these principles and demonstrates a commitment to excellence in all aspects of their work.

SKILLS AND QUALIFICATIONS

• Master's degree in Health Administration, Business, or a health-related field, or equivalent work experience.
• Seven to ten years of progressively senior management experience, in a community health or primary health setting.
• Current registration as a regulated health professional with a relevant Ontario regulatory college, with demonstrated ability to apply clinical expertise to operational leadership and program oversight, is considered a strong asset.
• Comprehensive understanding of health service delivery, clinical workflows and working collaboratively across sectors and with government.
• Relevant experience working with diverse, low-income urban communities, with a focus on positively impacting the determinants of health.
• Detailed knowledge of issues affecting equity-deserving populations and barriers to accessing health care.
• Understanding of and comfort working within health equity, anti-racist, harm reduction and anti-oppression frameworks and demonstrated commitment to decolonizing policies and processes.
• Demonstrated ability to build strong relationships with primary care clinicians and community partners, fostering a supportive environment for staff growth and teamwork.
• Advanced knowledge and appreciation of social, economic, environmental, and cultural issues impacting primary health care in diverse communities.
• Excel in staff engagement, teamwork, and strategic system alignment. Strong knowledge of community partner services and strategic thinking.
• Highly effective interpersonal and communication skills, both written and verbal.
• Demonstrated ability to address challenges effectively while focusing on continuous quality improvement.
• Highly flexible, consistently positive, and team-oriented outlook.

COMPENSATION AND BENEFITS

• A competitive salary range between $103,671 and $129,589 annually based on experience.
• Comprehensive benefits package, including the Hospitals of Ontario Pension Plan (HOOPP), four weeks vacation, five personal development days, and additional professional development opportunities. Group Benefits and HOOPP (Health Care of Ontario Pension Plan)

WORKING CONDITIONS

Parkdale Queen West CHC is open Monday -Thursday (9 am - 8 pm) Friday (9:00 am to 5:00 pm. You will be based at the head office located at 1229 Queen St W, Toronto, ON M6K 1L2, with occasional work required at different locations as necessary.

PRE-EMPLOYMENT REQUIREMENTS

Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment. We carefully consider the nature of any offences reported. Employment is conditional upon having had a full series of COVID-19 vaccinations (2 doses, plus booster within 6-12 months) 14 days before starting employment.

PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves and we encourage applicants who reflect Toronto's Indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage applications from all qualified candidates, including people with disabilities. Accommodations are available on request. Parkdale Queen West CHC is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses.

Our hiring process does not use artificial intelligence (AI) or automated decision making tools in the recruitment or selection process. All applications are reviewed and evaluated by our hiring team.