Director, Third Party Risk Management – Quality Assurance & Governance (Line 1B)

Manulife Financial; Toronto; On-site; CAD 125,000 - 175,000; Full time

Job summary

Manulife Financial is seeking a Director, Line 1B to lead the Quality Assurance and governance oversight across VISM, VGM, and Sourcing within Third Party Risk Management. You will manage a team, drive risk-based decision making, and ensure compliance with regulatory expectations and audits.

The role requires deep expertise in audit, regulatory compliance, and RCSA, with the ability to articulate risk positions using audit-grade language and influence stakeholders across Procurement, Risk, and

Qualifications

• 10+ years of experience in Third Party Risk Management (TPRM), Operational Risk, Audit, or Compliance.
• Deep expertise in: Audit practices and regulatory expectations; RCSA frameworks, control design, and risk assessment methodologies.
• Strong experience engaging with Regulators (e.g., OSFI) and Internal and external audit functions.
• Proven ability to communicate complex risk positions using audit-grade, regulator-ready language.
• Demonstrated experience leading and managing teams and delivering high-quality outcomes.

Responsibilities

• Lead and execute a comprehensive Quality Assurance Program across VISM, VGM, and Sourcing teams.
• Own and lead all Procurement-related RCSAs, including design, execution, and ongoing monitoring.
• Act as primary contact for Regulators (including OSFI), Internal Audit, and Line 2 Risk; manage regulatory responses.
• Develop and maintain TPRM guidelines, processes, and playbooks aligned to regulatory expectations.
• Lead, manage and develop a high-performing team and set a strategic vision for QA and TPRM governance.

Skills

Leadership

Regulatory engagement

Strategic thinking

Critical thinking

Executive presence

Stakeholder influence

Job description

We are seeking a highly experienced and strategic leader to join our Third Party Risk Management (TPRM) function as a Director, Line 1B. This role is accountable for leading the Quality Assurance and governance oversight function across Vendor Information Security Management (VISM), Vendor Governance Management (VGM), and Sourcing.

The Director will lead and manage a team, providing clear direction, oversight, and ongoing development, while ensuring procurement-related third-party risk activities are executed in line with internal policies, audit expectations, and regulatory requirements.

The successful candidate will bring deep expertise in audit, regulatory compliance, and Risk & Control Self-Assessment (RCSA) and will serve as a key point of contact for regulators (e.g., OSFI), Internal Audit, and Second Line Risk. This role requires a strong, confident leader with a strategic and critical mindset, capable of influencing stakeholders, challenging constructively, and delivering consistent, high-quality outcomes.

Position Responsibilities:

Quality Assurance & Control Oversight

• Lead and execute a comprehensive Quality Assurance Program across VISM, VGM, and Sourcing teams

• Ensure all activities are completed in accordance with defined TPRM processes, system requirements, and documentation standards

• Identify, challenge, and escape non-compliance, including:

  • Contracts executed prior to completion of required risk assessments

• Perform effective challenge on risk assessments, including PSQ outputs that did not trigger IRQ where further review is warranted

RCSA Ownership & Risk Governance

• Own and lead all Procurement-related RCSAs, including design, execution, and ongoing monitoring

• Ensure risks and controls are clearly defined, consistently applied, and aligned to enterprise and regulatory expectations

• Provide clear, defensible articulation of risk positions using audit and regulatory language

• Oversee governance of:

  • Key Risk Indicators (KRIs)

  • Centralized issues management and remediation tracking

• Risk data accuracy and reporting integrity

Regulatory, Audit & Compliance Engagement

• Act as a primary point of contact for:

  • Regulators (including OSFI), Internal Audit, and Line 2 Risk

• Lead responses to:

  • Regulatory reviews and examinations

  • Internal audit inquiries and testing

  • Supplier due diligence and external questionnaires

• Ensure all outputs are accurate, consistent, evidence-based, and defensible

Policy, Guidelines & Advisory

• Develop and maintain TPRM guidelines, processes, and playbooks aligned to regulatory expectations

• Provide guidance to business units on:

  • Handling supplier confidential documentation requests

  • Application of TPRM requirements in complex or non-standard scenarios (e.g., exceptions, travel-related vendors)

Leadership & Strategic Direction

• Lead, manage, and develop a high-performing team, providing clear direction, priorities, and performance expectations

• Set and execute a strategic vision for Quality Assurance and TPRM governance

• Foster a culture of accountability, integrity, and continuous improvement

• Apply a critical and independent mindset to challenge processes, identify gaps, and strengthen the control environment

• Build team capability through training, coaching, and ongoing development

• Partner with senior stakeholders across Procurement, Risk, and Business Units to influence outcomes and strengthen risk management practices

Required Qualifications:

• 10+ years of experience in Third Party Risk Management (TPRM), Operational Risk, Audit, or Compliance

• Deep expertise in:

  • Audit practices and regulatory expectations

  • RCSA frameworks, control design, and risk assessment methodologies

• Strong experience engaging with:

  • Regulators (e.g., OSFI)

  • Internal and external audit functions

• Proven ability to communicate complex risk positions using audit-grade, regulator-ready language

• Demonstrated experience leading and managing teams and delivering high-quality outcomes

Preferred Qualifications:

• Strong leadership and people management capability

• Strategic thinking with a forward-looking risk mindset

• Critical thinking and effective challenge capability

• Executive presence and strong stakeholder influence

• Fluency in audit and regulatory language with the ability to produce defensible outputs

• High degree of integrity, accountability, and sound judgment

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[e-mail]までご連絡をお願いします。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$125,100.00 CAD - $175,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.