Manager, McOpCo Operations

McDonald's Canada; Calgary; On-site; CAD 91,000 - 130,000; Full time

Job summary

McDonald's Canada is seeking a Manager, McOpCo Operations to lead the Alberta market. The role heads a team of Operations Consultants and is accountable for guest count growth, sales, profitability and outstanding guest experiences across the market's restaurants.

You will partner with the Director, McOpCo, HR, Finance, Loss Prevention, Development and Marketing to align market goals with company strategy. Strong leadership, financial acumen and a collaborative, results-driven approach are

Qualifications

• Must reside in Calgary or surrounding area.
• 5-7+ years of McDonalds restaurant (or other QSR) operations experience demonstrating an expert knowledge of operations procedures and key restaurant performance metrics.
• Proven ability to lead through others. At least 3 years of multi-unit or field operations leadership, with strong business and financial skills, is an asset.
• Refined consultative approach that engages stakeholders in a collaborative manner. Very strong customer focus with keen attention to detail and ability to translate requirements into action. Ability to present, influence and communicate information based on target audience.
• Strong organizational and project management skills with the ability to frame projects, create solutions and drive cross-functional efforts to successful completion on budget and schedule.
• Self-starter who is capable of multi-tasking along with the ability to navigate through an ambiguous, ever-changing environment.

Responsibilities

• Lead a team of McOpCo Operations Consultants and be accountable for guest count growth, sales, profitability and great guest experiences across the market's restaurants.
• Coach and develop Operations Consultants, including hiring, goal setting, check-ins and year-end reviews, with development plans and inclusive talent pipelines.
• Partner with HR, Finance, Loss Prevention, Development and Marketing to align strategic objectives and performance targets.
• Drive local market programs, promotions and local marketing plans to support guest growth and brand standards.
• Oversee operating standards, menu rollout, technology adoption, and new initiatives across the portfolio.
• Ensure the market runs efficiently, with appropriate staffing, cost controls, and adherence to policy and compliance.

Skills

Leadership

Financial skills

Project management

Communication

Customer focus

Multitasking

Job description

Company Description:

At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

The Opportunity

We currently have an opportunity for a Manager, McOpCo Operations supporting the McOpCo Alberta market. The role leads a team of McOpCo Operations Consultants and is accountable for guest count growth, sales, profitability and great guest experiences across the market's restaurants. Key stakeholders include the Director, McOpCo; McOpCo Operations Consultants; General Managers; and partner teams in HR, Finance, Loss Prevention, Development and Marketing.

Duties

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

People

• Models McDonald's values and leadership behaviours, building a high-performing, engaged culture across Operations Consultants, General Managers and restaurant teams.
• Interviews, hires, and trains McOpCo Operations Consultants based on profit center needs and goals.
• Leads goal setting, regular check-ins and year-end reviews for Operations Consultants. Makes sure each has a development plan and supports a diverse, inclusive pipeline of talent.
• Partners with HR to run talent reviews and succession planning, building strong benches of future Operations Consultants and General Managers.
• Develops, trains, and contributes to continuously improving the knowledge, skills, and abilities of their respective McOpCo teams.
• Drives a culture of recognition by celebrating results and milestones at the restaurant, Operations Consultant and market levels.

Guest Experience & Sales Growth

• Protects the McDonalds brand by ensuring that restaurants meet McDonald's QSC, safety and sanitation standards.
• Coaches Operations Consultants to build restaurant systems and routines that deliver great taste and quality, hospitality, order accuracy and speed of service, especially during peak periods.
• Represents McOpCo's interest in local co-op and properly executes the national and co-op promotions.
• Makes sure each restaurant has a local marketing and guest count growth plan, and that national and co-op campaigns are carried out well.
• Leads rollout and long-term adoption of new menu items, technology, delivery and digital platforms, and operating standards across the portfolio.

Business Results

• Owns the market's business and profit plan, working with Operations Consultants and restaurant teams to deliver sales, guest count, P&L and margin targets.
• Uses performance data such as P&L, food and paper cost, labour (TPCH), PMIX, guest satisfaction and operations reports to find opportunities and build action plans.
• Ensures restaurants have the right staffing and labour levels to deliver the guest experience and meet profit targets.
• Partners with Development and Construction on reinvestment plans, including new restaurants, rebuilds, remodels and equipment, and leads operations readiness.
• Partners with Loss Prevention and Finance to strengthen controls, reduce losses and build a culture of compliance and accountability.
• Develops, administers, and controls the G&A for the profit center.

Qualifications

The ideal candidate will possess the following skills and qualifications:

• Must reside in Calgary or surrounding area
• 5-7+ years of McDonalds restaurant (or other QSR) operations experience demonstrating an expert knowledge of operations procedures and key restaurant performance metrics.

• Proven ability to lead through others. At least 3 years of multi-unit or field operations leadership, with strong business and financial skills, is an asset.
• Refined consultative approach that engages stakeholders in a collaborative manner. Very strong customer focus with keen attention to detail and ability to translate requirements into action. Ability to present, influence and communicate information based on target audience.

• Strong organizational and project management skills with the ability to frame projects, create solutions and drive cross-functional efforts to successful completion on budget and schedule.
• Self-starter who is capable of multi-tasking along with the ability to navigate through an ambiguous, ever-changing environment.

Salary Range

The expected salary range for this role is $91,000 - $130,000 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. This is for an exsisting role.

Additional Information:

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

We do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants during our recruitment process