Manager, Marketing Operations

Fidelity Canada; Toronto; Hybrid; CAD 146,000 - 170,000; Full time

Benefits offered by this job

Comprehensive health benefits

Flexible working arrangements

Parental leave top-up

Job summary

Fidelity Canada is seeking a Job Posting Manager for their Marketing Operations team in Toronto. This role involves leading a high-performing team, optimizing the content supply chain, and ensuring seamless integration of workflow processes. As part of a flexible hybrid schedule, you will play a critical role in modernizing marketing content delivery.

Ideal candidates will possess over 5 years of marketing operations experience and have a strong background in project management and communications. The position offers a competitive salary range of $146,000 to $170,000.

Qualifications

• 5+ years’ marketing operations experience, preferably technology and data focused.
• Experience in leading and developing high-performing teams.
• Strong experience in marketing technology strategy.

Responsibilities

• Lead and develop a Marketing Production/Operations team.
• Optimize end-to-end content supply-chain delivery.
• Manage performance cycles for team members.

Skills

Marketing operations experience

Leadership

Project management skills

Communication

Tools

Adobe Workfront

Job description

Job Posting Manager, Marketing Operations

You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement. Current work authorization for Canada is required for all openings. This role is located at 483 Bay Street in Toronto until late 2026, after which it will move to 3 Robert Speck Parkway, Mississauga.

What You’ll Do

The Manager, Content Supply Chain Optimization plays a central role in modernizing and accelerating the flow of marketing content across the organization. You will oversee the content supply chain—including intake, workflow, production, translation, and distribution—while optimizing systems, processes, and technology.

Key Responsibilities

• Lead and develop a high‑performing Marketing Production/Operations team.
• Lead and coach staff through weekly one‑to‑one sessions, group meetings, personalized development plans, and annual goal setting that aligns with broader business objectives.
• Balance team capacity by understanding the status and prioritization of all projects.
• Participate in project planning to forecast capacity requirements and plan accordingly.
• Cultivate a business‑focused, results‑driven culture that rewards experimentation, continuous learning, and successful delivery of projects.
• Build and maintain close relationships with stakeholders across the business and cultivate a problem‑solver culture to help business lines reach their goals.
• Manage performance cycles for team members, ensuring accountability and coaching.
• Manage marketing resources to optimize end‑to‑end content supply‑chain delivery.
• Maintain documented frameworks covering intake, scoping, prioritization, creation, translation, quality assurance, compliance review, and distribution.
• Define and maintain Service Level Agreements for key processes and projects with stakeholders such as Design, Translation, and Compliance.
• Ensure processes for managing the content lifecycle, including removal and updating of expiring content across all channels.
• Facilitate regular meetings with other groups to align on priorities and ensure high‑velocity project delivery.
• Provide constant communication to stakeholders keeping them up‑to‑date on delivery and prioritization.
• Lead planning, managing, and optimizing the use of resources within the marketing department.
• Own the ongoing planning process and roadmap related to workflow, automation, and content supply chain.
• Conduct regular reviews to identify and fix bottlenecks by optimizing people, process, and technology.
• Participate in annual business planning and quarterly forecasting.
• Act as business owner for workflow technology and related tools.
• Build and maintain relationships with marketing, technology teams and external partners to continuously update the technology roadmap.
• Oversee implementation and integration of content workflows.
• Ensure seamless integration of technologies to enable efficient workflow, scalability, and content velocity.
• Maintain detailed technical documentation outlining integration points, data flows, access matrix, and risk controls.
• Own and manage risk and controls assessment processes.
• Develop vendor management strategy, evaluate third‑party vendors or agencies, and hold them accountable to service delivery standards.
• Determine the need to outsource to third‑party vendors or agencies.
• Own the vendor selection process in partnership with stakeholders.
• Develop performance metrics to assess vendor performance.
• Monitor third‑party vendor performance.
• Ensure risk management procedures and controls are in place.

What You’ll Bring

• Ability to think creatively and strategically by creating short‑ and long‑term plans.
• Demonstrate an innovative, collaborative and proactive approach.
• Proven leadership experience with a focus on developing and leveraging the capabilities of a high‑performing team.
• Project management skills, strong organization, and the ability to quickly pivot and manage changing priorities.
• Enthusiasm for technology, generative AI, automation, and the ability to balance vision with execution.
• Ability to communicate clearly, persuasively, and diplomatically to a wide range of audiences.

Qualifications

• 5+ years’ marketing operations experience, preferably strong technology and data experience.
• 3 years of experience leading and growing a high‑performing marketing team.
• Experience in leading and developing a high‑performing team.
• Deep awareness of the latest trends in marketing and high‑level content production.
• Strong experience in marketing technology strategy and implementation related to content supply chain.
• Experience executing and optimizing content production planning processes.
• Experience in Marketing workflow management and optimization, particularly through Adobe Workfront.
• Experience working with creative and design teams and familiarity with content production processes.

Compensation and Benefits

Base Salary and discretionary performance bonus: competitive annual range of $146,000 to $170,000, based on experience and qualifications. RRSP contribution: after 6 months of employment, the company will contribute to your RRSP with no employee matching required.

• Flexible working arrangements.
• Competitive total compensation.
• Comprehensive health benefits starting on day one, 100% employer‑paid premiums, up to $5,000 annually for mental health services and therapy.
• Parental leave top‑up to 100% of salary for 25 weeks.
• Up to $650 for home office equipment.
• Generous time off, including two paid days annually to volunteer at a charity of your choice.
• Diversity and inclusion programs, including employee resource groups.
• Extensive professional development opportunities, including access to over 11,000 training courses, tuition reimbursement, and rewards for completing required designations.

Equal Opportunity Employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veteran status, Aboriginal/Native American status or any other legally protected ground.

Accommodations for Applicants with Disabilities

Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email [e-mail].