Manager, Marketing Operations

Samsung Electronics America; Mississauga; On-site; CAD 85,000 - 105,000; Full time

Job summary

A leading technology company seeks a Manager, Marketing Operations in Mississauga to oversee marketing initiatives, manage budgets, and collaborate across teams. The ideal candidate has over 5 years of experience in marketing operations, with a strong focus on project management and analytics. Competitive salary and a variety of perks are included, making this a great opportunity for those looking to advance their careers.

Benefits

Fantastic employee discount

Competitive salary

Employer-paid medical and dental coverage

On-site gym

Tuition reimbursement

Qualifications

• 5+ years of experience in marketing operations.
• Strong understanding of marketing technologies.
• Proven experience with managing agency partners.

Responsibilities

• Develop and implement comprehensive tracking systems for all marketing campaigns.
• Lead and manage marketing initiatives from conception to completion.
• Oversee budget tracking and communication within the marketing team.

Skills

Project management frameworks

Campaign management

Analytical skills

Communication

Team collaboration

Education

Bachelor’s degree in Marketing, Communications, or related field

Tools

Adobe Analytics

CRM

Marketing automation

Job description

Overview

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our culture but those who will ADD to our culture and make Samsung an even better place to work. If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada and have a ton of fun, then please keep reading!

Perks include: fantastic employee discount on all Samsung products; competitive salary and performance-based incentive plan; employer-paid medical and dental coverage from day one; group RRSP plan; on-site gym; subsidized cafeteria with free Starbucks coffee/latte machine; 4-day in-office work schedule (Monday–Thursday) with Friday as a flex remote day; tuition reimbursement and access to Samsung U; employee referral program; virtual pet care; additional well-being days.

The Manager, Marketing Operations plays a key role within our DTC marketing team, overseeing the efficient execution of marketing initiatives and ensuring alignment between marketing strategies and operational processes. This role requires an understanding of marketing technologies, data management, and process optimization, with the ability to lead cross-functional teams and drive operational excellence. The role collaborates with cross-functional teams across Samsung and key stakeholders within the DTC organization including Sales and Site Merchandising, to deliver impactful campaigns and scalable marketing solutions that elevate our brand and drive commercial success.

Role and Responsibilities

Essential Duties and Responsibilities:

Creative & Campaign Management:

• Develop and implement comprehensive tracking systems for all marketing campaigns

• Maintain a 52-week marketing calendar, ensuring key inputs across DTC marketing initiatives

• Direct creative development process with agency partner, setting daily priorities and ensuring on-time, in-full delivery of requests

• Generate detailed reports on campaign deliverables and KPIs to highlight areas of success and opportunities for improvement

• Work with HQ Demand Generation team, and develop strong partnerships to unlock additional opportunities for local campaigns

• Communicate with the leadership team on key deliverables and objectives, campaign reports and post mortems

Project Management:

• Lead and manage marketing initiatives from conception to completion, ensuring deadlines are met and objectives achieved

• Utilize project management tools to track progress and manage resources effectively

• Ensure regular communication of project status, risks, and opportunities to all stakeholders

• Manage and collaborate with agency partners, including daily communications, management of deliverables and workback schedules, reporting, budget, and quarterly business reviews

Operations Management:

• Oversee budget tracking and communication, including management of all plan proposals and invoice payments, ensuring efficient operations within the marketing team

• Ensure marketing operations are strategically aligned with organizational goals and objectives, facilitating seamless execution and impactful results

• Strong communications skills with the ability to work across cross-functional teams and ensure alignment/buy-in

Logistics & Coordination:

• Coordinate with cross-functional teams to ensure on-time, in-full execution of marketing campaigns

• Manage logistics related to marketing events, ensuring all elements are seamlessly integrated

• Oversee the distribution of marketing materials and resources to relevant stakeholders

Skills and Qualifications

Requirements:

Knowledge:

• Proficient in marketing fundamentals, with particular focus on project management frameworks

• Expertise in campaign management, including setting key performance metrics, analysis of campaign performance, and delivering insights to inform decision making and optimize future marketing efforts

• Strong understanding of creative and copy design principles, to direct development and provide ongoing feedback for improvement to the creative agency

• Capabilities managing marketing budgets, ensuring programs are executed on time, in full, and within established budgets

• Proactive, collaborative and communicative team player with strong project management and stakeholder alignment skills

Education:

• Bachelor’s degree in Marketing, Communications, or related field, preferred

Experience:

• 5+ years of experience in marketing operations, with a proven track record of process optimization and technology management

• Strong understanding of marketing technologies (e.g., CRM, marketing automation, analytics platforms such as Adobe Analytics)

• Proven experience of successfully managing agency partners

• Excellent analytical skills with the ability to interpret data and derive actionable insights

• Strong leadership and team management skills, with experience mentoring and developing talent

• Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels

• Results-oriented mindset with a focus on driving operational excellence and measurable outcomes

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

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