manager, marketing

Mysa; San Juan de Terranova; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technology-driven HVAC company based in St. John's is seeking a Customer Success Manager to oversee project deployments and ensure customer satisfaction. The ideal candidate will have 5-7 years of project management experience, knowledge of HVAC systems, and strong communication skills. This full-time position involves on-site work, contributing directly to energy savings and customer sustainability goals. Salary ranges from $30.77 to $90.00 hourly.

Qualifications

• 5-7 years of experience in project or program management.
• Knowledge of HVAC systems and low-voltage electrical work.
• Familiarity with automation tools for workflow efficiency.

Responsibilities

• Join discovery calls with Sales to capture site requirements.
• Build detailed rollout roadmaps for multi-site customers.
• Manage third-party contractors with clear scopes of work.
• Monitor performance metrics and troubleshoot issues.
• Capture installer and customer feedback to optimize processes.

Skills

Strong organizational abilities

Multi-tasking skills

Communication skills

Analytical abilities for energy modeling

Tools

Asana

Jira

HubSpot

Salesforce

Job description

Overview

Hello. Is it YOU we're looking for? Cozy greetings from the Mysa team! We're a company founded on people-first culture, fuelled by our mission to lead the global shift toward electrification. Through the creation of life-simplifying smart HVAC controls for homes and businesses, we're helping our customers save energy, money, and the planet we share.

We are looking to fill a Customer Success Manager role for our Customer Support Team.

This role requires the candidate to be located in St John's, NL, Canada.

At Mysa HQ, we''ve proven that commercial thermostats aren't just equipment-they''re game-changers. Over the past two years, we''ve transformed thousands of sites, delivering real impact:

• 2,700+ stores, restaurants & offices connected
• 15 GWh of electricity saved and growing
• 30% average HVAC runtime reduction per pilot
• 12-week average payback for customers
• Global brands scaling pilots across their portfolios

Your mission: Take every signed deal, from 50-site pilots to 1,000-site rollouts, and execute flawless deployments that deliver energy savings on time and on budget.

What You’ll Actually Do

• Pre-Sales & Technical Validation - Join discovery calls with Sales to capture site requirements, HVAC configurations, and network constraints. - Work with our technical support team to validate compatibility and identify potential roadblocks before they become problems.
• Deployment Planning & Coordination - Build detailed rollout roadmaps for multi-site customers, managing critical paths, resource allocation, and dependencies. - Create energy savings forecasts using Mysa modeling tools to support business cases and proposals. - Leverage digital tools and automation to streamline planning workflows, generate tracking dashboards, and model deployment timelines.
• Logistics & Installation Management - Own the hardware supply chain from PO to installation- ensure thermostats, sensors, and routers arrive at the right place at the right time. - Manage third-party contractors with clear scopes of work, digital checklists, and quality assurance processes. - Use automation tools where possible to support contractor communications, installation documentation, and progress tracking.
• Go-Live & Optimization - Orchestrate system activation across sites, monitor performance metrics, and troubleshoot issues with our Support team. - Fine-tune configurations to maximize energy savings from day one.
• Continuous Improvement - Capture installer and customer feedback, track deployment KPIs, and work with Product and Operations teams to optimize processes and reduce costs.

What You Bring - Essential Experience

• 5-7 years of project or program management across multiple simultaneous projects in technical environments (HVAC, building controls, IoT deployments, telecom, or retail construction)
• Working knowledge of HVAC systems and low-voltage electrical work
• Familiarity with automation or productivity tools for workflow efficiency (e.g., project dashboards, custom scripts, or integrations)
• Proficiency with project management tools (Asana, Jira), CRM systems (HubSpot, Salesforce), and advanced spreadsheet modeling
• Key Skills: Strong organizational and multi-tasking abilities, comfort with digital/automation tools, strong analytical abilities for energy modeling and ROI presentations, excellent communication skills for technical contractors and C-suite executives, comfort with up to 25% travel for site visits and contractor training

Why This Role Matters

• Customer Relationships at Scale: You''ll be the trusted partner guiding customers through successful rollouts, ensuring they see value quickly and consistently. Your work will strengthen long-term relationships and drive adoption across portfolios.
• Climate Impact You Can See: Each smooth deployment you lead contributes directly to energy savings and reduced emissions, giving you a tangible role in helping customers meet their sustainability goals.
• Process Innovation: By refining deployment methods

Location & Details

• Location: St. John''s, NL
• Work location: On site
• Salary: $30.77 to $90.00 HOURLY
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible
• Vacancies: 1 vacancy
• Source: CareerBeacon #2178141

View the full job posting on CareerBeacon

Advertised until

2025-10-19

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