Disaster Relief Call Center Representative

Western Coast Insurance Services; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to oversee community programs and lead a multidisciplinary team. This role involves strategic planning, budget management, and collaboration with various organizations to enhance service delivery. The ideal candidate will possess strong leadership capabilities and a passion for community service, ensuring that operations align with the organization's vision. Join a dynamic team committed to making a positive impact in the community, where your expertise will help shape the future of essential services. If you are driven by a desire to lead and innovate, this opportunity is perfect for you.

Qualifications

• Experience in community program development and administration.
• Strong leadership skills with a focus on team dynamics and compliance.

Responsibilities

• Oversee program development and evaluation to meet community needs.
• Provide supervision and guidance to the clinical team to ensure compliance.

Skills

Community Engagement

Budget Management

Report Writing

Team Leadership

Regulatory Compliance

Education

Bachelor's Degree in Social Work or related field

Master's Degree preferred

Job description

Key Responsibilities:

1. Oversee the identification, planning, development, administration, implementation, monitoring, and evaluation of existing and new programmes and activities that meet the needs of the community.
2. Network and liaise with relevant organizations, including schools, family service centres, grassroots organisations, and other agencies in promoting the Centre’s services and monitor service delivery.
3. Work with the Executive Director to plan and prepare the annual financial budget for the Centre and track budget utilization.
4. Prepare reports and write minutes for CAS Melrose Care Sub-Committee and when required, for CAS Executive Committee as well as for essential meetings with MSF, NCSS, and related parties.
5. Provide direction, supervision, and guidance to the multidisciplinary clinical team and ensure compliance with regulations and administrative procedures. This includes holding internal team supervision and multidisciplinary team consultation (with appointed external experts) regularly as well as ensuring that KPIs are met.

Job Functions as Member of CAS Management Team:

1. Undertake the responsibility ensuring that operations of Melrose Care are in line with the direction of the organisation.
2. Build, maintain, and enhance CAS culture among the team members in the Centre through the implementation of CAS’s HR, Finance, and other policies.
3. Work collaboratively with other heads of CAS services and departments to advance the vision of the charity.
4. Lead or participate in organisation-wide projects or programmes as assigned by the Executive Director.
5. Work collaboratively with the sub-committee in matters pertaining to financial prudence and overall governance of the service in fulfilling its mandate as a community service and as a funded service by Community Chest.