manager, management consulting service

Title posted on CareerBeacon - Branch Manager I

Posted on April 24, 2025 by Employer details TD Bank

Job details

Work Location: Port Alberni, British Columbia, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $73,000 - $109,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around you.

Responsibilities

1. Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence.
2. Promote TD's image and goodwill within the community by participating in community events.
3. Enhance customer experience by understanding their financial needs and providing appropriate solutions.
4. Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required.
5. Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues.
6. Ensure overall employee scheduling is optimal.
7. Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives.
8. Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence.
9. Mentor the team on offering One TD solutions and building lasting relationships with customers.
10. Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations.
11. Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism.

Job Requirements

1. Undergraduate degree and/or over 5 years of relevant experience.
2. Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
3. A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership.
4. Proficiency in software tools including MS Office and internet applications.
5. Strong communication skills to liaise with customers, employees, and cross-functional teams.
6. A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information.
7. A dedicated and committed leader who can make an impact on the team and positively influence the workplace.

Additional Information

• Location: Port Alberni, BC
• Workplace information: On site
• Salary: $30.00 to $87.00 HOUR
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible
• Vacancies: 1 vacancy

Advertised until

2025-05-23