Manager, Mail Operations

Canada Post; Saint John; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the delivery sector is seeking a Manager, Mail Operations in Saint John, NB. This role involves overseeing the collection and delivery operations, ensuring efficiency and performance targets are met. The ideal candidate will have strong leadership skills and relevant experience in a managerial capacity, contributing to the operational success of the organization.

Qualifications

• Completed post-secondary education or equivalent experience.
• 3 to 5 years of relevant functional experience.
• 2+ years managing people.

Responsibilities

• Manage collection, processing, and delivery operations.
• Develop strategies for service performance and efficiency.
• Ensure a healthy and safe work environment.

Skills

Leadership

Analytical skills

Problem solving

Interpersonal skills

Communication

Education

Post-secondary education in a related field

Tools

Microsoft Office

Job description

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Manager, Mail Operations

Location:

Saint John, NB, CA

Job Requisition Id: 191761
Business Function: Delivery Operations
Primary City: Saint John
Other Location(s):
Province:New Brunswick
Employment Type: Full-Time
Employment Status:Permanent
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: CPMGA02
Number of Vacancies 1
Job Closing Date (YYYY/MM/DD): 2025/06/04

Job Description

Under the general direction of the Director, Operations and in accordance with corporately established policies, procedures and guidelines, the incumbent manages the collection, processing and delivery operations in support of achieving local, divisional and national service performance and efficiency objectives.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Mail Operations.

• Manages, directs and controls the collection, processing and delivery function in order to effectively meet established targets for service performance, productivity and efficiency.
• Develops and implements strategies to improve upon service performance and efficiency, inclusive of contingency planning in the event of emergency situations, with the assistance of various support functions (D.C.C., C&D Services, Network, Sales, etc.).
• Manages, directs and controls the collection, processing and delivery function to facilitate the distribution and integration of local mails with like products from regional, national and international points of origin.
• Reviews and monitors collection, processing and delivery operations to ensure business is conducted within corporately established tolerance rates for quality measurement.
• Implements effective financial planning and control mechanisms, in accordance with corporate policies and procedures, and monitors their implementation and use to ensure the establishment of sound financial practices.
• Manages personnel and material costs within established budgets while determining means for cost reduction through the achievement of productivity and efficiency gains as well as effective utilization of materials and equipment.

Job Responsibilities (continued)

• Manages and directs the introduction of corporately sponsored programs and systems or service changes through effective appropriation, delegation or assignment of resources and responsibility and ensures maintenance in accordance with established guidelines.
• Ensures the establishment and maintenance of local and/or corporately designed reporting systems in order to provide and retain data.
• Ensures, with the support of internal functions as well as provincial agencies and Labour Canada that the work environment is healthy, safe and secure for all resources, personnel, financial and material.
• Identifies facility, equipment, vehicle requirements and ensures the physical state and appearance of all facilities and equipment are maintained at a high standard reflecting well on the Corporation and its employees.
• Manages the administration of the collective agreements as well as the Canada Labour Code in association with those collective agreements.
• Establishes and maintains good employee/management relations in order to create an environment that will facilitate the development of personnel to meet individual as well as Corporate objectives.

Qualifications

Education

• Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training

Experience

• 3 to 5 years of relevant functional experience
• 2 or more years’ experience managing people
• One or more years of experience in a unionized environment an asset

Other Candidate Requirements

• Proficient computer skills and competent with Microsoft Office programs
• Designation and or certifications programs may be required for certain positions (e.g. Finance & Engineering)
• Excellent team building and leadership skills and experience
• Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
• Strong interpersonal skills with an ability to build and maintain relationships
• Strong oral and written communication skills

Other Information

Canada Post’s values and behaviours

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website .

All qualified candidates will be considered however preference will be given to Indigenous People (First Nations, Metis or Inuit) or Persons with disabilities. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Accessibility

Canada Post is committed to fostering an equitable, respectful, and caring workplace where everyone is welcome and has equal opportunity, where diversity is valued and celebrated and where we work together to remove barriers and promote accessibility. If you are contacted regarding a job opportunity, please advise if you require an accommodation. All information received in relation to accommodation will be kept confidential.

Employment Equity

Canada Post is committed to creating a safe workplace that embraces and celebrates everyone. We are committed to employment equity and encourage applications from Indigenous Peoples, Persons with disabilities, Members of visible minorities, and Women.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Information on our Equity, diversity & inclusion national strategy and our Indigenous reconciliation strategy can be found at the following links:

A conflict of interest is when an employee’s interests (personal, financial or business) or relationships (family or close personal relationships) interfere, or appear to interfere, with the interests of Canada Post. To know if a conflict exists, please refer to the Canada Post's code of conduct.