Manager, Life & Health Advice Center Performance

Meloche Monnex Inc.; Toronto; On-site; CAD 94,000 - 133,000; Full time

Job summary

TD Bank Group, Toronto, is seeking a senior professional to contribute to the strategic direction of its business management function. The role focuses on developing and implementing cross-functional strategies to support TD’s overall business objectives, with emphasis on governance and risk considerations.

The position involves leading diverse work across multiple areas, driving policy and process changes, and partnering with senior management to deliver strategic roadmaps and initiatives.

Qualifications

• Undergraduate degree with 7+ years relevant experience.

Responsibilities

• Contribute to the strategic direction of the business management function and implement strategies in support of the overall business plan.
• Plan, lead or oversee diverse work activities requiring alignment across multiple areas.
• Provide direction for policy/process changes across multiple functions and participate as a SME in risk and governance discussions.
• Lead governance meetings or committees and support action/remediation plans to address performance or risk issues.

Education

Undergraduate degree

Job description

Work Location: Toronto, Ontario, Canada Hours: 35 Line of Business: Business Management, Strategy & Support Pay Details: $94,000 - $132,700 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organization needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

Contribute to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy Plan, lead / manage and/or oversee a diverse set of work activities requiring alignment across multiple areas Lead / manage the integrated implementation of policies / processes / procedures / changes in across multiple functional areas Provide direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation Facilitate key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/ deliverables/frameworks/ short to long term goals etc.) Lead partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management Work effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed.

SHAREHOLDER

Adhere to enterprise frameworks and methodologies that relate to business management activities for own area Actively manage relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank Assess / identify key issues and escalates to appropriate levels and relevant stakeholders where required Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets). Participate in cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations Lead relevant governance meetings or committees and related deliverables / outcomes Lead / facilitate and/or implement action/remediation plans to address performance/risk/governance issues.

EMPLOYEE / TEAM

Provides thought leadership and/or industry knowledge for own area of expertise Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services Participate in knowledge transfer within the team and business units.

BREADTH & DEPTH

Work autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to others Provide seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members Scope of role may have enterprise impact Focus on short to medium - term issues (e.g. 6-12 months) Undertake and complete a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise Oversee and/or independently perform tasks from end to end Generally reports to a Senior Manager or executive role.

EXPERIENCE & EDUCATION

Undergraduate degree 7+ years relevant experience.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Language Requirement (Quebec only)

Ce poste n’exige pas la maîtrise d’une langue autre que le français.

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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