Manager, Learning & Development, Group Life and Disability Claims

Ontario Teachers Insurance Plan; Waterloo; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company that values its employees and fosters a supportive environment. As a Manager in Learning & Development for Group Life and Disability Claims, you will lead training initiatives, coach teams, and drive operational efficiency. This role requires a strategic leader with extensive experience in disability claims management and a passion for developing others. With a commitment to continuous improvement, you will play a vital role in enhancing departmental effectiveness and ensuring that employees have the resources they need to excel. If you are ready to make a meaningful impact and grow with an organization that prioritizes its people, this opportunity is for you.

Benefits

Rewarding salary and bonuses

100% premium coverage for group benefits

Defined benefit pension plan

100% coverage of continuing education fees

Access to LinkedIn Learning

Flexible work-from-home options

Opportunities for advancement

Qualifications

• 8+ years in disability claims and 5+ years in management roles.
• Strong knowledge of insurance principles and practices.

Responsibilities

• Manage and coordinate learning and development initiatives.
• Oversee training programs and process improvement initiatives.

Skills

Disability Claims Management

Project Management

Time Management

Communication Skills

Coaching and Mentoring

Education

University Degree in a Related Subject

HIAA, ICA, FLMI, CCRC Designations

Tools

Microsoft Office Suite

Job description

Manager, Learning & Development, Group Life and Disability Claims

Group Life & Disability location_on Waterloo, ON

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Director of Claim Services, Group Life and Disability Claims, you will be a strategic leader responsible for managing and coordinating learning and development initiatives within the Group Life and Disability Claims department. The manager oversees the planning, coordination, and direction of comprehensive training programs, including disability payment, claim adjudication, and rehabilitation services, as well as general process improvement. The ideal candidate has substantial experience in disability claims management and a proven track record of coaching and mentoring teams to achieve excellence in training and development.

The core parts of your role will be to:

• Maintain departmental effectiveness by managing and coordinating initiatives to achieve operational efficiency, with a lens on the overall strategic plan.
• Have oversight over best practice, developing training programs, coaching and mentoring programs and has oversight on metrics and data collection.
• Apply quality principles and practices to establish a strategic approach and improve the department’s operations and productivity. This includes managing processes to support the organization’s strategic direction and communicating, facilitating, and supporting necessary changes for continuous improvement.
• Collect, analyze, and summarize information for GL&DC management and for reporting purposes. Prepares and presents reports pertaining to the cost effectiveness of claims and rehabilitation services for OTIP and GL&DC plans.
• Provide information to the GL&DC Leadership team, including annual objectives, business opportunities, results, trends, and competitive information.
• Communicate strategies and objectives and provide employees with the necessary resources to perform individual job responsibilities efficiently.
• Work with direct reports to set team and individual goals and objectives. Offers coaching, training, motivation, and support to help the team meet objectives, reviewing progress, and offering feedback.
• Ensure process improvement initiatives are in compliance with departmental expectations and standards.
• Provide information and answers questions to assist team members in determining direction and procedures for complex claims.
• Prepare and deliver presentations pertaining to claims and rehabilitation services.
• Foster an effective working relationship with marketing and insurance representatives. Acts as an official claims and rehabilitation spokesperson with the school board and federation representatives as required.

Qualifications

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A minimum of eight years’ experience in disability claims and a minimum of five years’ experience in a management or supervisory role.
• Strong knowledge of insurance principles, practices, and contracts, underwriting agreements, and LTD products and claims services.
• Superior time management, project management and organizational skills to manage competing priorities.
• General knowledge of mental health disorders and problems, common physical illnesses and disabilities, personality, functional and vocational assessment tools, cognitive behavioral approaches, and the rehabilitation process.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• HIAA, ICA, FLMI, and CCRC designations are considered an asset.
• Intermediate knowledge of Microsoft Office Suite applications.
• A university degree in a related subject or an equivalent accreditation.
• The ability to communicate in French is considered an asset.

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.