Manager, Learning & Development

The Institute for Performance and Learning; Mississauga; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in foodservice and support services is seeking a Manager, Learning & Development to oversee learning programs that enhance organizational capabilities. This role involves designing curricula, managing instructional design projects, and facilitating workshops that ensure an exceptional employee experience. Candidates should have a Bachelor's degree in a related field and experience in developing engaging learning content across various platforms.

Qualifications

• 3-5 years of experience in developing learning content.
• Experience deploying and sustaining learning projects.
• Strong skills at all organizational levels.

Responsibilities

• Design and develop learning content for face-to-face and online courses.
• Manage instructional design projects and collaborate with partners.
• Analyze learning needs to develop comprehensive solutions.

Skills

Facilitation skills

Presentation skills

Analytical skills

Instructional design principles

Mobile learning development

Bilingual (French and English)

Education

Bachelor's degree in Instructional Design

Bachelor's degree in Curriculum and Instruction

Bachelor's degree in a related field

Tools

Articulate

Moodle

Camtasia

MS Office

WebEx

Microsoft Teams

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps, military installations, and more. We’re in all major cities, at remote work sites, and everywhere in between – doing business in Canada and over 50 other countries where you can learn and grow. Join us now and point your career forward!

Job Summary

The Manager, Learning & Development is responsible for planning, overseeing, and executing learning programs and initiatives that enhance organizational skills, capabilities, compliance, and performance.

Key Responsibilities

• Design and develop learning content using instructional design principles and models such as ADDIE, for both face-to-face and online courses.
• Manage internal instructional design projects, collaborate with external partners and SMEs to create engaging content including videos, photos, audio, tests, quizzes, and interactive activities.
• Develop curricula to support an exceptional employee experience and a comprehensive onboarding program.
• Design and facilitate leadership and frontline workshops focused on service excellence, retail, and customer experience.
• Support multi-level organizational training through workshop design and facilitation.
• Serve as the program manager for enterprise-wide content initiatives.
• Consult on technical design and implementation of courses and programs to meet employee needs.
• Analyze learning needs and styles to develop comprehensive learning solutions.
• Utilize data to guide and improve learning concept design aligned with organizational goals.

Qualifications

• Bachelor's degree in Instructional Design, Curriculum and Instruction, or a related field.
• Hospitality experience in restaurants or hotels is desirable.
• 3-5 years of experience in developing learning content across multiple platforms, including mobile.
• Experience deploying and sustaining learning projects into production.
• Proficiency with e-learning authoring tools such as Articulate, Moodle, Camtasia, or similar.
• Experience with Learning Management Systems, gamification, and micro-learning.
• Strong skills in MS Office, WebEx, Teams, and similar technologies.
• Excellent facilitation and presentation skills at all organizational levels.
• Availability to work weekdays, evenings, weekends, and travel up to 20%.
• Bilingual in French and English is an asset.

Compass Group Canada is committed to diversity and encourages all qualified candidates to apply, regardless of background or circumstances. For accommodation requests, contact [e-mail].