Manager, Large Complex & Specialty Claims

Starr Underwriting; Toronto; On-site; CAD 87,000 - 161,000; Full time

Job summary

A leading company in the specialty insurance field is seeking a Manager for its Property group. This pivotal role involves providing technical direction on complex claims, leading a team of adjusters, and engaging with various stakeholders to ensure exceptional service and outcomes. Ideal candidates will have extensive experience in claims management and leadership while emphasizing continuous improvement in a high-performance environment.

Qualifications

• Minimum of 10 years general claims handling experience.
• Minimum of 8 years claims leadership experience.
• Demonstrated history of change management.

Responsibilities

• Manage a team of 10-12 adjusters.
• Conduct quality assurance audits of claims staff.
• Engage stakeholders in the management of claims.

Skills

Leadership

Team Management

Communication

Client Interactions

Quality Assurance

Education

University degree or 2 year college diploma

CIP designation

Tools

MS Office

Job description

Large Complex and Specialty claims is a diverse group of the strongest technical claims minds sitting nationally and supporting every area of the Claims operation. LC&S shapes and articulates the Definity philosophy of reserving, litigation and coverage interpretation. As the Manager of our Property group you will provide technical direction on the most complex and challenging files, regularly this role meets with our senior leadership to provide briefings on claims matters, interacts closely Enterprise wide with Actuary, Commercial Insurance, Personal Insurance, Finance, Reinsurance and Governance and externally with our broker partners. In this role the Manager of the LC&S team works to deliver exceptional customer service, outstanding results through development of training programs, litigation strategy and legal vendor management, development of processes and acutely precise claims adjusting. This role is an innovative touch point to the most challenging aspects of Claims. Reporting to the Director, Large Complex & Specialty Claims, you are a senior claims professional with a track record of progressively challenging assignments. You are motivated by a challenge and strive to continually push the boundaries of your leadership experience and personal learnings. You actively support change, seek to improve and challenge the status quo. You have managed a senior adjusting team and are familiar with a portfolio of complex matters. You are comfortable leading a diverse group through a hybrid environment responsible for the most complex and difficult claims. You are comfortable working with autonomy but have a keen sense of team and are willing to assist others and are comfortable coaching and mentoring staff. You have a desire to work at the pinnacle of the adjusting experience, on a high-performance team.

Specific Responsibilities:

• Manage a team of 10 – 12 adjusters
• Chair the Property segment of the Large Loss Committee / actively participate in all Committees
• Coach and Mentor staff.
• Provide technical direction.
• Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary and senior leadership.
• Ensure appropriate governance.
• Conduct quality assurance audits of our Claims staff, vendors and brokers.
• Assist in training and providing technical support to team members.
• Lead change.

Personal Characteristics

• Professional, friendly and courteous in all interactions, whether with customers, co-workers or vendors.
• A desire to work at the pinnacle of the adjusting experience in a high performance team.
• Strong industry relationships with colleagues at other carriers, vendors and brokers.
• Perform well in a busy operation and remain calm under pressure.
• Strive to continually push the boundaries of your adjusting experience and personal learnings.
• Team player adaptable to a changing environment.
• Strong written and verbal communication skills.
• Ability to work independently

Qualifications

• University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation.
• A minimum of 10 years general claims handling experience.
• A minimum of 8 years claims leadership experience.
• A demonstrated history of change management.
• Experience with large Commercial losses.
• Experience coaching and mentoring junior staff.
• Strong interpersonal skills.
• Strong communication skills.
• Proficient in MS Office and strong computer skills.

Salary: Range: $87,400 - $161,000